Overview
Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US and abroad. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Lululemon, and Mitchell & Ness. In addition, to our wide assortment we are the industry leader in on demand customization.
We currently operate 1,300+ brick and mortar locations, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and the two largest MLB franchises, via our Yankees & Dodgers Clubhouse. Lids has built partnerships and collaborations with iconic global brands including Marvel/Disney, Playboy, Travis Scott’s Cactus Jack, and Post Malone. Creating a community where fans, fashion, and culture collide.
General Position Summary
Under general direction, performs a variety of tasks, including inventory management, shipping and receiving of I.T. equipment. This position will have the opportunity to learn how to image computer systems with the current Windows operating system, use a ticketing system, and maintain accurate records within our inventory management systems.
This is a Monday through Friday onsite position with some opportunities for overtime when deemed necessary.
Principle Duties and Responsibilities
- Provide support for retail stores and corporate/field employees for telecommunication related requests.
- Investigate, troubleshoot, and resolve (in real-time) issues brought to you.
- Understand the processes and procedures used to provide support in the retail environment.
- Provide prompt, thorough, and courteous solutions to the issues escalated to you.
- Document, update, and resolve issues in the ticketing system.
- Communicate technical solutions to a non-technical workforce.
- Complete and close the tickets under your assignment in a timely matter.
- Keep documentation up to date.
- Provide regular status updates to leadership when requested.
- While rare, evening/weekend availability may be necessary to address an emergency.
Job Required Knowledge, Skills and Education
- Excellent soft skills (Communication, Collaboration, Adaptability, and Dependability)
- Associate’s degree or equivalent work experience
Preferred Job Knowledge, Skills and Education
- Retail Experience
- Inventory Management
In Order to be Successful in this Role
- In order to be successful in this role, candidates must excel in a fast-paced environment, have a positive mindset, and possess great communication skills (both written and verbal). Attention to detail is a must!
Physical/ Travel Requirements
- In order to perform the essential functions of this job, an employee must be able to meet the following physical demands: While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger; handle; or feel; reach with hands and arms; and stoop; kneel; or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception
- This position requires less than 5% travel
Reports to
- Director of Cloud Operations & Client Services
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Retail