Salesforce Business Analyst Job at Agilysys. in Alpharetta

Position Overview
We are seeking a Salesforce Business Analyst with strong functional knowledge and hands-on Salesforce Admin skills to support our growing business. This hybrid role will be responsible for driving business process improvements, user adoption, and executive reporting while ensuring the Salesforce platform is configured to meet evolving needs. The ideal candidate will act as a bridge between business stakeholders and technical teams, partnering closely with sales leaders, executives, and end users to define requirements, translate them into solutions, and ensure Salesforce is effectively leveraged across the organization. u00A0 Key Responsibilities Business Analysis & Process Improvement u2022 Engage with sales leaders, executives, and end users to gather, document, and prioritize business requirements. u2022 Translate business needs into user stories, process flows, and solution designs. u2022 Identify opportunities to optimize business processes within Salesforce and connected applications. u2022 Drive user adoption initiatives through training, communications, and change management. u2022 Host regular cadence meetings with Sales teams to review system change requests, improvements and feedback. u2022 Facilitate CRM Steering Committee meetings, ensuring alignment between business strategy and Salesforce roadmap. Salesforce Administration u2022 Support data quality efforts (deduplication, imports, validation). u2022 Assist in release testing and facilitate UAT, and User training. Stakeholder & Technical Collaboration u2022 Partner with Sales & Executive leadership to deliver accurate reporting and actionable insights. u2022 Provide end-user support, resolving issues and escalating where needed. u2022 Work closely with Salesforce developers in our India office to design, test, and deploy enhancements. u2022 Collaborate with IT , Vendors and integration partners to ensure smooth end-to-end solutions. Qualifications u2022 Around 5 + years of Salesforce experience as a Business Analyst, Admin, or hybrid role. u2022 Proven track record of working with Sales leaders and executives in a tech or SaaS environment. u2022 Strong knowledge of Sales Cloud (Service Cloud or other Salesforce products a plus). u2022 Hands-on experience with Salesforce reports, dashboards and Analytics. u2022 Excellent business process mapping, documentation, and requirements gathering skills. u2022 Strong communication skills, with ability to influence adoption and train non-technical users. u2022 Experience facilitating cadence meetings and steering committees preferred. u2022 Familiarity with offshore collaboration and Agile/Scrum methodology. u2022 Salesforce Administrator certification required, Business Analyst certification a plus

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