MiCo2 Group, LLC is hiring: Support Specialist in Jacksonville

We are seeking a Remote Customer Service Specialist to join our team! You will be responsible for helping customers by providing information and resolving issues.

Responsibilities:

• Handle customer inquiries and complaints
  
• Provide information about the products and services
  
• Troubleshoot and resolve product issues and concerns
  
• Document and update customer records based on interactions
  
• Develop and maintain a knowledge base of the evolving products and services
  

Live in the United States

• Previous experience in customer service, sales, or other related fields
  
• Ability to build rapport with clients
  
• Ability to prioritize and multitask
  
• Positive and professional demeanor
  
• Excellent written and verbal communication skills