Doug Anderson Plumbing And Heating
Customer Care Representative - Call Taker
Doug Anderson Plumbing And Heating, Billerica, Massachusetts, United States, 01821
Job Description
Job Description
INSIDER INFO:
This is one of our best positions - and it's
open
for a limited time! Company:
Doug Anderson Plumbing and Heating Location:
Billerica MA Job Title:
Customer Care Representative - Call Taker Pay:
$18-$23 an hour Stop searching and start thriving in this entry-level role! Apply today and unlock your potential!
WHAT SETS THIS CUSTOMER SERVICE ROLE APART: Health Dental Aflac Paid vacation Training Exciting company outings
THE ROLE: CUSTOMER CARE REPRESENTATIVE - CALL TAKER In your role as a Customer Care Representative - Call Taker at our plumbing and heating company, your day begins with promptly answering incoming calls using the approved company greeting. You manage the company inbox, ensuring timely responses and proper message routing. Gathering accurate customer information and entering it into Service Titan is essential as you book and confirm service appointments to enhance the customer experience. You proactively notify clients of any delays in technician arrivals and assist in rescheduling when necessary. Dispatching service and maintenance calls efficiently is part of your routine, focused on maximizing productivity while maintaining customer satisfaction. You create and follow up on new leads to support company growth and conduct follow-up calls with customers to confirm their satisfaction, particularly for Club Membership clients. Professional communication is key in all your interactions, and you collaborate closely with field staff and office management to ensure smooth operations. Additionally, you assist with reports and scheduling while identifying workflow improvements, all while upholding the company's Code of Ethics and Team Rules. Your efforts directly contribute to the success of the team and the happiness of our customers.
READY TO JOIN US? At Doug Anderson Plumbing and Heating, we're dedicated to delivering top-notch plumbing and heating services with a friendly touch. Whether you're looking for new installations, renovations, or reliable service work, our team takes pride in ensuring exceptional results that meet your needs. We also believe in taking care of our team! That's why we offer great benefits, including health and dental insurance, Aflac, company gear, and exciting team-building events like golf tournaments. Together, we create not just a workplace, but a supportive community. We look forward to serving you with a smile! Liking what you're hearing?
All that you need for this entry-level role is: High school diploma or equivalent required; associate degree preferred Prior customer service, call center, or office experience required ServiceTitan experience strongly preferred (but not required) Strong written and verbal communication skills Proficiency with Microsoft Office (Excel, Word, Outlook, PowerPoint) and Google Workspace (Gmail, Drive, Docs, Sheets, Calendar, Meet, etc.) Excellent organizational, problem-solving, and multitasking abilities Ability to work independently as well as collaboratively in a team setting Familiarity with plumbing, HVAC, or the construction industry preferred Bilingual abilities are a plus, but not required This customer service role is an entry-level position and we're willing to train the right personality! Ready to take on the challenge? If you've got the drive to succeed, the passion for connecting with people, and the hustle to make things happen, we're excited to have you join our customer service team! Use our 3-minute initial application to apply and become our entry-level Customer Care Representative - Call Taker now!
Drug Screening Only
Job Posted by ApplicantPro
Job Description
INSIDER INFO:
This is one of our best positions - and it's
open
for a limited time! Company:
Doug Anderson Plumbing and Heating Location:
Billerica MA Job Title:
Customer Care Representative - Call Taker Pay:
$18-$23 an hour Stop searching and start thriving in this entry-level role! Apply today and unlock your potential!
WHAT SETS THIS CUSTOMER SERVICE ROLE APART: Health Dental Aflac Paid vacation Training Exciting company outings
THE ROLE: CUSTOMER CARE REPRESENTATIVE - CALL TAKER In your role as a Customer Care Representative - Call Taker at our plumbing and heating company, your day begins with promptly answering incoming calls using the approved company greeting. You manage the company inbox, ensuring timely responses and proper message routing. Gathering accurate customer information and entering it into Service Titan is essential as you book and confirm service appointments to enhance the customer experience. You proactively notify clients of any delays in technician arrivals and assist in rescheduling when necessary. Dispatching service and maintenance calls efficiently is part of your routine, focused on maximizing productivity while maintaining customer satisfaction. You create and follow up on new leads to support company growth and conduct follow-up calls with customers to confirm their satisfaction, particularly for Club Membership clients. Professional communication is key in all your interactions, and you collaborate closely with field staff and office management to ensure smooth operations. Additionally, you assist with reports and scheduling while identifying workflow improvements, all while upholding the company's Code of Ethics and Team Rules. Your efforts directly contribute to the success of the team and the happiness of our customers.
READY TO JOIN US? At Doug Anderson Plumbing and Heating, we're dedicated to delivering top-notch plumbing and heating services with a friendly touch. Whether you're looking for new installations, renovations, or reliable service work, our team takes pride in ensuring exceptional results that meet your needs. We also believe in taking care of our team! That's why we offer great benefits, including health and dental insurance, Aflac, company gear, and exciting team-building events like golf tournaments. Together, we create not just a workplace, but a supportive community. We look forward to serving you with a smile! Liking what you're hearing?
All that you need for this entry-level role is: High school diploma or equivalent required; associate degree preferred Prior customer service, call center, or office experience required ServiceTitan experience strongly preferred (but not required) Strong written and verbal communication skills Proficiency with Microsoft Office (Excel, Word, Outlook, PowerPoint) and Google Workspace (Gmail, Drive, Docs, Sheets, Calendar, Meet, etc.) Excellent organizational, problem-solving, and multitasking abilities Ability to work independently as well as collaboratively in a team setting Familiarity with plumbing, HVAC, or the construction industry preferred Bilingual abilities are a plus, but not required This customer service role is an entry-level position and we're willing to train the right personality! Ready to take on the challenge? If you've got the drive to succeed, the passion for connecting with people, and the hustle to make things happen, we're excited to have you join our customer service team! Use our 3-minute initial application to apply and become our entry-level Customer Care Representative - Call Taker now!
Drug Screening Only
Job Posted by ApplicantPro