Pima County
Administrative Assistant II
This position supports department operations by handling public inquiries, routing calls, and streamlining communication and administrative processes. Manages data entry, updates digital records, and maintains organized electronic files for easy access. Handles clerical tasks such as managing mail, coordinating couriers, and operating office equipment like printers and digital communication tools. Oversees specialized tasks like drafting and formatting documents to improve operational efficiency. The Administrative Assistant II position differs from the Administrative Assistant I position due to a higher-level complexity of duties. Essential Functions: Responds to public and staff by providing general information pertaining to departmental or program activities; Answers single- and multi-line telephones, routes calls and relays messages; Resolves routine problems in person, by phone and through correspondence with complainant; Requests specific information by telephone; Checks documents for completeness and accuracy and issues licenses and permits; Types and word processes a variety of documents such as correspondence, reports, forms, contracts, requisitions and claims; Edits documents for grammar, punctuation, spelling and format; Codes, confirms, enters, updates, and retrieves data using automated filing systems; Verifies accuracy of data entered into the system and corrects information by making updates, additions or deletions as required, and prints reports; Establishes and maintains filing systems and retrieves documents from files as required; Researches document files and automated records for specific information; Copies and distributes materials and acts as key operator for copy machine; Reads, screens and directs mail and composes answers to routine correspondence; Calculates fees, records payments and balances routine accounts; Operates various office equipment such as typewriters, computer terminals and personal computers, facsimile machines, photocopiers and calculators; Performing moderately complex word processing activities such as preparation of charts, graphs and tables; Transcribing a variety of correspondence, reports and documents from dictating equipment; Scheduling and arranging meetings, conferences, interviews and other appointments; Training other staff members in office procedures and clerical activities; Assigning and reviewing the work of staff performing typing, filing and other routine clerical activities. Minimum Qualifications: Two (2) years of experience performing secretarial or administrative tasks providing support to a department, specialized program, or small business. (Relevant experience and/or education from an accredited college or university may be substituted.) OR: One year with Pima County in an Administrative Assistant I position. Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application. Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.): Minimum three (3) years experience providing customer service in person, as well as via email and/or via telephone in a front desk setting. Minimum three (3) years experience with EHR - Electronic Health Records (Epic, eCW, Oracle Health, and MEDITECH). Minimum three (3) years experience in cash handling, financial and record-keeping procedures. Minimum three (3) years experience with Microsoft Office (Word, Excel, Outlook, and PowerPoint). Selection Procedure: Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidates from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process. Licenses and Certifications: Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant's suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services' review and approval of the candidate's driving record. Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.
This position supports department operations by handling public inquiries, routing calls, and streamlining communication and administrative processes. Manages data entry, updates digital records, and maintains organized electronic files for easy access. Handles clerical tasks such as managing mail, coordinating couriers, and operating office equipment like printers and digital communication tools. Oversees specialized tasks like drafting and formatting documents to improve operational efficiency. The Administrative Assistant II position differs from the Administrative Assistant I position due to a higher-level complexity of duties. Essential Functions: Responds to public and staff by providing general information pertaining to departmental or program activities; Answers single- and multi-line telephones, routes calls and relays messages; Resolves routine problems in person, by phone and through correspondence with complainant; Requests specific information by telephone; Checks documents for completeness and accuracy and issues licenses and permits; Types and word processes a variety of documents such as correspondence, reports, forms, contracts, requisitions and claims; Edits documents for grammar, punctuation, spelling and format; Codes, confirms, enters, updates, and retrieves data using automated filing systems; Verifies accuracy of data entered into the system and corrects information by making updates, additions or deletions as required, and prints reports; Establishes and maintains filing systems and retrieves documents from files as required; Researches document files and automated records for specific information; Copies and distributes materials and acts as key operator for copy machine; Reads, screens and directs mail and composes answers to routine correspondence; Calculates fees, records payments and balances routine accounts; Operates various office equipment such as typewriters, computer terminals and personal computers, facsimile machines, photocopiers and calculators; Performing moderately complex word processing activities such as preparation of charts, graphs and tables; Transcribing a variety of correspondence, reports and documents from dictating equipment; Scheduling and arranging meetings, conferences, interviews and other appointments; Training other staff members in office procedures and clerical activities; Assigning and reviewing the work of staff performing typing, filing and other routine clerical activities. Minimum Qualifications: Two (2) years of experience performing secretarial or administrative tasks providing support to a department, specialized program, or small business. (Relevant experience and/or education from an accredited college or university may be substituted.) OR: One year with Pima County in an Administrative Assistant I position. Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application. Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.): Minimum three (3) years experience providing customer service in person, as well as via email and/or via telephone in a front desk setting. Minimum three (3) years experience with EHR - Electronic Health Records (Epic, eCW, Oracle Health, and MEDITECH). Minimum three (3) years experience in cash handling, financial and record-keeping procedures. Minimum three (3) years experience with Microsoft Office (Word, Excel, Outlook, and PowerPoint). Selection Procedure: Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidates from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process. Licenses and Certifications: Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant's suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services' review and approval of the candidate's driving record. Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.