Highland Road Smoothie
Benefits:
401(k) matching
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Smoothie King Baton Rouge General Manager:
Job Purpose
Contributes to Smoothie King’s success by leading his/her team to create and maintain an exceptional Guest experience while upholding brand standards as well as modeling and acting in accordance to Smoothie King core values. The General Manager is involved in all areas of store operations which include:
Leading and developing their team
Ensuring an exceptional Guest experience
Providing a high quality product
Maximizing sales performance
Driving profitability while maintaining a fun and welcoming atmosphere
Duties and Responsibilities
Action-Orientated
Drives implementation of company programs through action planning and inspiring team to meet operational standards Uses operational tools such as Profit and Loss Statement, Business Review, Cash Management, Log Labor Matrix, and Inventory Management tools to achieve Operational Excellence
Building Effective Teams
Challenges the team to achieve results Manages actively by utilizing performance management tools to support organizational objectives, provide feedback, set goals, and utilize learning management system Recognizes and reinforces individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition Utilizes and demonstrates effective management practices to create and maintain a successful store team resulting in an environment where the team feels valued and respected
Composure
Handles differences between Guests and Team Members without escalating the situation Communicates unexpected situations to Team Members calmly and without showing resistance and/or frustration Is considered a confidant and/or resource in a tough situation
Drive For Results
Ensures team adheres to legal and operational compliance requirements Adheres to all company food safety procedures while ensuring all Team Members are in compliance as well
Guest Focus
Encourages a “Guest comes first” attitude Trains and holds team accountable for delivering an exceptional Guest Experience Solicits Guest feedback to understand Guest satisfaction
Hiring & Staffing
Delegates and communicates appropriate responsibilities and practices to the team to ensure smooth flow of operations Manages store’s staffing levels
Integrity and Trust
Manages team with integrity, honesty, and knowledge that promote the culture, values, and mission of Smoothie King Fulfills cash handling, financial, and inventory reporting responsibilities with honesty
Time Management
Sets priorities for Team and themselves each day Relies on their team by delegating Daily Checklist tasks to Team Members on shift Plans ahead for managerial activities/tasks that fall outside of a normal day’s task(s) Shows up on time for work Completes required checklists and paperwork with no outstanding items by due dates
Experience Requirements Guest Service experience in a restaurant or retail environment: 2 Years Supervision: 1 Year Experience analyzing financial reports
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Drives implementation of company programs through action planning and inspiring team to meet operational standards Uses operational tools such as Profit and Loss Statement, Business Review, Cash Management, Log Labor Matrix, and Inventory Management tools to achieve Operational Excellence
Building Effective Teams
Challenges the team to achieve results Manages actively by utilizing performance management tools to support organizational objectives, provide feedback, set goals, and utilize learning management system Recognizes and reinforces individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition Utilizes and demonstrates effective management practices to create and maintain a successful store team resulting in an environment where the team feels valued and respected
Composure
Handles differences between Guests and Team Members without escalating the situation Communicates unexpected situations to Team Members calmly and without showing resistance and/or frustration Is considered a confidant and/or resource in a tough situation
Drive For Results
Ensures team adheres to legal and operational compliance requirements Adheres to all company food safety procedures while ensuring all Team Members are in compliance as well
Guest Focus
Encourages a “Guest comes first” attitude Trains and holds team accountable for delivering an exceptional Guest Experience Solicits Guest feedback to understand Guest satisfaction
Hiring & Staffing
Delegates and communicates appropriate responsibilities and practices to the team to ensure smooth flow of operations Manages store’s staffing levels
Integrity and Trust
Manages team with integrity, honesty, and knowledge that promote the culture, values, and mission of Smoothie King Fulfills cash handling, financial, and inventory reporting responsibilities with honesty
Time Management
Sets priorities for Team and themselves each day Relies on their team by delegating Daily Checklist tasks to Team Members on shift Plans ahead for managerial activities/tasks that fall outside of a normal day’s task(s) Shows up on time for work Completes required checklists and paperwork with no outstanding items by due dates
Experience Requirements Guest Service experience in a restaurant or retail environment: 2 Years Supervision: 1 Year Experience analyzing financial reports
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