Chowbus
Customer Success Associate_Multi-language speaking
Chowbus, Chicago, Illinois, United States, 60290
Customer Success Associate_Multi-language speaking
Customer Success Associate_Multi-language speaking
1 week ago Be among the first 25 applicants This range is provided by Chowbus. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$55.00/hr - $65,000.00/hr The Customer Success Associate is the main point of contact with our merchants and helps deliver a great customer experience. The role will actively work with restaurants and help them succeed through various initiatives, such as continuously improving their product knowledge, giving strategic recommendations on using POS features, and coordinating with local ground teams during on-site support visits, with the goal of improving customer retention. The role also drives discovery of upsell and new customer opportunities through building long term relationships with restaurant partners.
What You'll Focus On
Product Adoption-Manage a book of restaurants and help restaurants be more successful at using our POS products and features through calls and guiding them to appropriate self-serve resources and tutorials Discover upsell opportunities and upsell additional products and features Customer Retention-Assist key restaurant customers with issues, proactively check-in with restaurants to anticipate potential issues, and route them to the appropriate department Coordinate with local teams if on-site service is needed, such as new installations or on-site repairs
What You Bring
Bachelor's degree in a relevant field highly preferred 2+ years of relevant experience required Direct experience in a customer success, sales, operations, or project management role preferred Direct or adjacent experience (POS, restaurant, or any SaaS type of industry) preferred Proficiency in English, Korean and Mandarin Chinese required
What We Offer
The salary range for this position is between $55-65K and monthly bonus based on performance Medical, dental, and vision insurance 401(k) 100% employer-paid Short-Term Disability (STD) 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance Company holidays Birthday off Paid Parental Leave Flexible Paid Time Off (PTO) Employee Assistance Program (EAP)
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Purchasing Industries Retail Referrals increase your chances of interviewing at Chowbus by 2x Get notified about new Customer Success Associate jobs in
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#J-18808-Ljbffr
Customer Success Associate_Multi-language speaking
1 week ago Be among the first 25 applicants This range is provided by Chowbus. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$55.00/hr - $65,000.00/hr The Customer Success Associate is the main point of contact with our merchants and helps deliver a great customer experience. The role will actively work with restaurants and help them succeed through various initiatives, such as continuously improving their product knowledge, giving strategic recommendations on using POS features, and coordinating with local ground teams during on-site support visits, with the goal of improving customer retention. The role also drives discovery of upsell and new customer opportunities through building long term relationships with restaurant partners.
What You'll Focus On
Product Adoption-Manage a book of restaurants and help restaurants be more successful at using our POS products and features through calls and guiding them to appropriate self-serve resources and tutorials Discover upsell opportunities and upsell additional products and features Customer Retention-Assist key restaurant customers with issues, proactively check-in with restaurants to anticipate potential issues, and route them to the appropriate department Coordinate with local teams if on-site service is needed, such as new installations or on-site repairs
What You Bring
Bachelor's degree in a relevant field highly preferred 2+ years of relevant experience required Direct experience in a customer success, sales, operations, or project management role preferred Direct or adjacent experience (POS, restaurant, or any SaaS type of industry) preferred Proficiency in English, Korean and Mandarin Chinese required
What We Offer
The salary range for this position is between $55-65K and monthly bonus based on performance Medical, dental, and vision insurance 401(k) 100% employer-paid Short-Term Disability (STD) 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance Company holidays Birthday off Paid Parental Leave Flexible Paid Time Off (PTO) Employee Assistance Program (EAP)
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Purchasing Industries Retail Referrals increase your chances of interviewing at Chowbus by 2x Get notified about new Customer Success Associate jobs in
Chicago, IL . Chicago, IL $116,800.00-$148,800.00 1 week ago Greater Chicago Area $60,000.00-$75,000.00 3 weeks ago Customer Success Specialist - Billing Operations
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Chicago, IL $90,000.00-$110,000.00 6 days ago Customer Success Specialist - Billing Operations
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Customer Success Manager - Public Sector
Chicago, IL $133,400.00-$183,500.00 11 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr