The Forehand Agency
Inside Sales Associate -- Flexible Scheduling
The Forehand Agency, Miami, Florida, United States
Job Description
Job Description
The Inside Sales Associate is responsible for understanding customer needs and offering appropriate solutions to support account growth. This position follows a defined customer experience methodology and relies on contact center technology to manage a high volume of inbound and outbound interactions while developing sales and service capabilities. Responsibilities: Listen to customers to determine needs and resolve issues effectively. Use internal systems and technology to perform accurate account management tasks. Identify upsell and cross-sell opportunities and apply sales techniques to grow accounts. Explain products and processes clearly to customers to help them make informed decisions. Strive for first-call resolution through strong problem-solving and call-handling skills. Conduct needs assessments and recommend solutions aligned with customer goals. Maintain ongoing client relationships through follow-up and continued support. Handle multiple accounts and balance inbound requests with outbound outreach. Requirements: Dependable and willing to learn new skills. Enjoy interacting with people and helping resolve their concerns. Motivated by commission plans and periodic performance contests. Professional verbal and written communication and customer service skills. High school diploma or equivalent; college students, interns, and recent graduates are welcome to apply. Ability to learn customer service software quickly and proficiency with basic PC tasks. Comfortable multitasking in a fast-paced environment. Minimum age of 18 years. Ability to obtain a life and health insurance license. Compensation and incentives include flexible scheduling, a commission-based structure with performance bonuses, opportunities for professional development and training, and health and wellness benefits.
Job Description
The Inside Sales Associate is responsible for understanding customer needs and offering appropriate solutions to support account growth. This position follows a defined customer experience methodology and relies on contact center technology to manage a high volume of inbound and outbound interactions while developing sales and service capabilities. Responsibilities: Listen to customers to determine needs and resolve issues effectively. Use internal systems and technology to perform accurate account management tasks. Identify upsell and cross-sell opportunities and apply sales techniques to grow accounts. Explain products and processes clearly to customers to help them make informed decisions. Strive for first-call resolution through strong problem-solving and call-handling skills. Conduct needs assessments and recommend solutions aligned with customer goals. Maintain ongoing client relationships through follow-up and continued support. Handle multiple accounts and balance inbound requests with outbound outreach. Requirements: Dependable and willing to learn new skills. Enjoy interacting with people and helping resolve their concerns. Motivated by commission plans and periodic performance contests. Professional verbal and written communication and customer service skills. High school diploma or equivalent; college students, interns, and recent graduates are welcome to apply. Ability to learn customer service software quickly and proficiency with basic PC tasks. Comfortable multitasking in a fast-paced environment. Minimum age of 18 years. Ability to obtain a life and health insurance license. Compensation and incentives include flexible scheduling, a commission-based structure with performance bonuses, opportunities for professional development and training, and health and wellness benefits.