Blank Street, Inc.
Shift Supervisor | Midtown Manhattan New York City
Blank Street, Inc., Boston, Massachusetts, us, 02298
At Blank Street, we believe that rituals matter, and that great rituals make your life better. With coffee shops across the US and UK, we are working to transform the high street grab-and-go coffee transaction into an experience that is higher in quality, hospitality, and joy.
What's Brewing
As a Shift Leader at Blank Street you are a born player-coach who thrives when working alongside a team to deliver a quality cup of coffee. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve yourcommunity and make a big local impact. You are customer centric and believe in quality product throughflawless execution, making every effort to give your customers exactly what they need, every day, in theirway. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where yourvoice genuinely counts, and you can really make a difference. You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams best interests. Our Values
Magic is in the Details:
We value attention to detail in everything we do. We're always thinking about the small things that make a moment meaningful. Move as One:
We value people who strive to be the best team player, not individual stars. My Home is your Home Hospitality:
We look for individuals who treat others the same way they'd treat a guest in their home. We care about presentation, hospitality, and having fun even when things are stressful. What you will own:
People
-
Deeply care for and coach your teammates Support your GM and Training Team to help coach and mentor new employees to succeed at Blank Street using our world-class LMS and progression pathways, developing the talent of the future Our Shift Leaders are influential team leaders but do not manage other employees Product
-
Execute our products flawlessly Craft beautiful, well executed coffee products according to company standards and serve all Blank Street customers with energy, warmth, and empathy Have a thorough understanding of what makes Blank Streets products unique and differentiated with the ability to communicate it to customers and teammates Maintain coffee quality standards across your store and assist coffee trainers in ensuring recipes are up to date Physical Space
-
Ensure true operational and brand excellence Ensure that your store maintain NYC Department of Health and Mental Hygiene (DOH) standards at all times and is responsible for all duties to ensure an A Grade level inspection on every shift Maintain operational excellence in the way of store environment, cleanliness and brand expectations, using the companies audit platform as the main source of truth and ensuring 100% compliance Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift Positive and solution focused handling of any minor customer issue Provide timely and consistent coaching to your team to inspire improvement in workflow Ensure your back of house and all areas of your store is well organized and a safe environment Performance - Be the best at what you do Uphold the company standard NPS scores, celebrating the positives with your teams and immediately actioning any feedback in a timely manner Be a champion of your stores financial performance, finding ways to grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision What you'll bring
New York City Food protection certificate (DOH card) 2+ years experience in a customer service leadership position Love for coffee and customer service Strong knowledge of specialty coffee, latte art and equipment is a must Strong decision making and multi-taking skills Strong interpersonal communication skills You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 withacceptable documents , Blank Street will provide the federal government with employees Form I-9 information to confirm authorization to work in the U.S. (a process known as E-Verify) Availability Requirements:
Full Time: 30-40 hours per week, 4-5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday) $19.50/ hour + tips Full time hours Health benefits including medical, dental, and vision Paid training time Application & Interview Process: Application Review Hiring Manager In Person Interview with Coffee Test Offer Apply for this job
* indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you able to work Full time? (Full Time is defined as: 30-40 hours/week; available for 4-5 shifts per week) * Select... Do you have a valid DOH food handlers license? (This is a requirement for the job) * Select... When are you available to work? Please select all the days and time frames that you are available to work. * Sunday: 6am-1pm Sunday: 7am-3pm Sunday: 9am-5pm Monday: 6am-1pm Monday: 7am-3pm Monday: 9am-5pm Tuesday: 6am-1pm Tuesday: 7am-3pm Tuesday: 9am-5pm Thursday: 6am-1pm Thursday: 7am-3pm Thursday: 9am-5pm Friday: 6am-1pm Friday: 7am-3pm Friday: 9am-5pm Saturday: 6am-1pm Saturday: 7am-3pm Saturday: 9am-5pm The purpose of this question is to gather your general availability to work at Blank Street. Depending on the location you are selected for, the operating hours and general work schedules will differ. Do you have any upcoming travel or vacation planned longer than 3 days? If yes, please list the dates below. If no travel/vacation is planned you can just enter "N/A" or "No travel planned" * Are you over 18 years of age? * Select... Are you authorized to work in the US? * Select... You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents , Blank Street will provide the federal government with employees Form I-9 information to confirm authorization to work in the U.S. (a process known as E-Verify) Are you able to lift 25+ lbs and stand for extended periods of time? * Select... Were you referred by a current Blank Street employee? Select... If you were referred by a current Blank Street employee, what is their first and last name? Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Blank Streets Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your major life activities. If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinsons disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select...
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. #J-18808-Ljbffr
As a Shift Leader at Blank Street you are a born player-coach who thrives when working alongside a team to deliver a quality cup of coffee. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve yourcommunity and make a big local impact. You are customer centric and believe in quality product throughflawless execution, making every effort to give your customers exactly what they need, every day, in theirway. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where yourvoice genuinely counts, and you can really make a difference. You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams best interests. Our Values
Magic is in the Details:
We value attention to detail in everything we do. We're always thinking about the small things that make a moment meaningful. Move as One:
We value people who strive to be the best team player, not individual stars. My Home is your Home Hospitality:
We look for individuals who treat others the same way they'd treat a guest in their home. We care about presentation, hospitality, and having fun even when things are stressful. What you will own:
People
-
Deeply care for and coach your teammates Support your GM and Training Team to help coach and mentor new employees to succeed at Blank Street using our world-class LMS and progression pathways, developing the talent of the future Our Shift Leaders are influential team leaders but do not manage other employees Product
-
Execute our products flawlessly Craft beautiful, well executed coffee products according to company standards and serve all Blank Street customers with energy, warmth, and empathy Have a thorough understanding of what makes Blank Streets products unique and differentiated with the ability to communicate it to customers and teammates Maintain coffee quality standards across your store and assist coffee trainers in ensuring recipes are up to date Physical Space
-
Ensure true operational and brand excellence Ensure that your store maintain NYC Department of Health and Mental Hygiene (DOH) standards at all times and is responsible for all duties to ensure an A Grade level inspection on every shift Maintain operational excellence in the way of store environment, cleanliness and brand expectations, using the companies audit platform as the main source of truth and ensuring 100% compliance Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift Positive and solution focused handling of any minor customer issue Provide timely and consistent coaching to your team to inspire improvement in workflow Ensure your back of house and all areas of your store is well organized and a safe environment Performance - Be the best at what you do Uphold the company standard NPS scores, celebrating the positives with your teams and immediately actioning any feedback in a timely manner Be a champion of your stores financial performance, finding ways to grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision What you'll bring
New York City Food protection certificate (DOH card) 2+ years experience in a customer service leadership position Love for coffee and customer service Strong knowledge of specialty coffee, latte art and equipment is a must Strong decision making and multi-taking skills Strong interpersonal communication skills You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 withacceptable documents , Blank Street will provide the federal government with employees Form I-9 information to confirm authorization to work in the U.S. (a process known as E-Verify) Availability Requirements:
Full Time: 30-40 hours per week, 4-5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday) $19.50/ hour + tips Full time hours Health benefits including medical, dental, and vision Paid training time Application & Interview Process: Application Review Hiring Manager In Person Interview with Coffee Test Offer Apply for this job
* indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you able to work Full time? (Full Time is defined as: 30-40 hours/week; available for 4-5 shifts per week) * Select... Do you have a valid DOH food handlers license? (This is a requirement for the job) * Select... When are you available to work? Please select all the days and time frames that you are available to work. * Sunday: 6am-1pm Sunday: 7am-3pm Sunday: 9am-5pm Monday: 6am-1pm Monday: 7am-3pm Monday: 9am-5pm Tuesday: 6am-1pm Tuesday: 7am-3pm Tuesday: 9am-5pm Thursday: 6am-1pm Thursday: 7am-3pm Thursday: 9am-5pm Friday: 6am-1pm Friday: 7am-3pm Friday: 9am-5pm Saturday: 6am-1pm Saturday: 7am-3pm Saturday: 9am-5pm The purpose of this question is to gather your general availability to work at Blank Street. Depending on the location you are selected for, the operating hours and general work schedules will differ. Do you have any upcoming travel or vacation planned longer than 3 days? If yes, please list the dates below. If no travel/vacation is planned you can just enter "N/A" or "No travel planned" * Are you over 18 years of age? * Select... Are you authorized to work in the US? * Select... You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents , Blank Street will provide the federal government with employees Form I-9 information to confirm authorization to work in the U.S. (a process known as E-Verify) Are you able to lift 25+ lbs and stand for extended periods of time? * Select... Were you referred by a current Blank Street employee? Select... If you were referred by a current Blank Street employee, what is their first and last name? Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Blank Streets Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your major life activities. If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinsons disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select...
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. #J-18808-Ljbffr