Director of Branch Operations

Overview

Great Day Improvements / Patio Enclosures - Director of Branch Operations. As the Director of Branch Operations, you will lead operational excellence, efficiency, and profitability across the Patio Division brands. This role directs branch-level operational strategy and execution, ensuring adherence to company processes, delivering exceptional customer experiences, and achieving financial targets.

Reporting to the Vice President of Branch Operations, you will partner with Regional Operations Managers, Area Installation Managers, and other operational leaders to identify improvement opportunities, execute process enhancements, and support existing and new branch locations. You will build high-performing operational teams, lead special projects, and position branches for sustainable growth.

Responsibilities

• Develop and implement branch operational strategies aligned with corporate goals and direction from the Vice President of Branch Operations.
• Collaborate to establish short- and long-term objectives for existing and new markets.
• Lead operational readiness for new branch launches, including staffing, training, and process implementation.
• Partner with corporate functions (Manufacturing, Engineering, HR, Finance, Marketing) to ensure operational excellence and support cross-functional initiatives.
• Oversee installation operations, ensuring timely, high-quality project completion in line with company standards.
• Maintain a rolling 8-week installation schedule, updated calendars, and accurate monthly revenue projections.
• Monitor and enforce adherence to operational processes, service procedures, and safety programs.
• Provide additional training where gaps in process execution are identified.
• Drive service excellence by ensuring accurate and timely service reporting.
• Partner with the Vice President to develop annual revenue goals and budgets for branch operations.
• Analyze job costing, contribution margins, and branch P&L performance to identify improvement opportunities.
• Control costs within budgetary guidelines and ensure revenue forecasts are met.
• Lead initiatives to improve operational metrics, gross profit, and overall profitability.
• Model leadership discipline, collaboration, urgency, and accountability across branches.
• Mentor operational leaders to build a strong leadership pipeline and evolve training programs.
• Foster an environment of trust, accountability, and open communication across branches.

Compensation Structure

• Car Allowance - $7,200
• Revenue Growth Bonus (Paid Monthly)
• EBITDA Bonus (Calculated Monthly, Paid Quarterly; expansion add-backs removed during add-back period)
• Customer Satisfaction (Paid Monthly)

Travel & Work Location

This is a field-based position requiring significant travel to branches and markets across the assigned district. It is not a home-based role. The Director will be in the field approximately three weeks out of four each month (up to 75% of the time), providing on-site coaching, training, and leadership support. Flexibility in travel schedule is required to meet business needs.

Performance Expectations

• Core Branch Business (Existing Regions): EBITDA of at least 10% or ahead of forecast; Gross Profit % of at least 52% or ahead of forecast; annual revenue growth of 15% or higher; Customer Referability Rating of at least 65%; Accounts Receivable below 10% of monthly installed revenue.
• Expansion Branches: Achieve forecasted EBITDA and Gross Profit with EBITDA% improving year over year; AR below 15%; Customer Referability Rating at least 65%; profitability within 12 months of market launch.

Required

Qualifications

• 10+ years of leadership experience in branch operations, general management, or related fields.
• Proven track record of improving operational performance in multi-location environments.
• Strong data-driven decision-making skills and ability to translate metrics into action.
• Experience leading large, distributed teams in high-growth or fast-paced industries.

Preferred

• Bachelor’s degree in business, construction management, or related field.
• Residential or commercial construction industry experience.
• Background in launching and scaling new branch locations.

GDI is an Equal Employment Opportunity Employer.