Overview
Employee Benefits Account Manager - Small Group at Acrisure. This role assists in the set-up of new groups and ongoing maintenance in the web portal and on-line enrollment system. Works with outside vendors to complete required filing and reporting. Assists in the onboarding of new clients and/or renewal of existing clients utilizing on-line enrollment systems, including set up of new groups, plan documents, and system enhancements. Works with programmers to maintain functionality of the current on-line enrollment system. Assists with reviewing discrepancy reports and audits on the on-line enrollment system and web portal to ensure accurate information is captured and displayed in both systems.
Responsibilities
- Complete system builds, renewal updates, and troubleshooting of Employee Navigator system.
- Carrier EDI and Data Exchange set-up, review, auditing, and discrepancy report management.
- May support carrier, payroll, and TPA connections within platforms and audit, as required.
- Perform reporting and analytical audits for ACA.
- May demo platforms and/or communicate directly with clients, at the direction of Account Management and Tech Team leads.
- Supports internal and external software/systems to ensure optimal functionality.
- Strong ability to identify and resolve problems utilizing standard guidelines and/or customized solutions.
- Follow pre-set processes and procedures for all Technology Team tasks.
- Follow all Quality Assurance (QA) processes and procedures.
- Work closely with the Account Management team for specific data requirements and client communication needs.
- May attend virtual or in-person conferences to further education.
- Foster a positive working environment within the Tech Team and all Acrisure partners.
- Communicate clearly and professionally to all internal and external parties.
- This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.
Qualifications / Requirements
- Strong organizational and time management skills, with attention to detail.
- Professional verbal and written communication skills.
- Strong ability to analyze, interpret, and communicate data and reporting.
- Proficient in understanding elements of plan structure, design and function.
- Ability to establish credibility and develop strong relationships with internal stakeholders through ethics, integrity, professionalism, and mutual respect.
- Effective time management and follow-up skills, with the ability to prioritize and manage multiple projects and assignments with deadlines.
- Understanding of Benefit Administration.
- Strong technical aptitude and ability to learn and use a variety of software applications.
- Proficient in Microsoft Office Suite.
- Ability to work independently and as a member of a team.
- Position may be remote/hybrid. When working remote, you must have a designated work area, free from distractions.
Education / Experience
- Minimum 2 years of technical employee benefits experience.
- Life/Health Agent License preferred.
Benefits & Perks
- Competitive Compensation
- Industry Leading Healthcare
- Savings and Investments
- Charitable Giving Programs
- Opportunities for Growth
- Parental Leave
- Generous time away
The base salary range for this position is $70,000-$90,000 annually. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.
Pay Details: The base compensation range for this position is $70,000 - $90,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.
Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisures property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisures Human Resources Talent Department.
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