Five Star Franchising
Vice President of Franchise Operations
Five Star Franchising, Springville, Utah, United States, 84663
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Vice President of Franchise Operations
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Vice President of Franchise Operations
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Five Star Franchising Get AI-powered advice on this job and more exclusive features. 1-800-Packouts
1-800-Packouts, the leader in property contents restoration, delivers expert inventory management, packing, cleaning, and climate-controlled storage services for homes and businesses during stressful times. Trusted by property owners and the largest insurance carriers to secure and protect valuable possessions when disasters happen, 1-800-Packouts is expanding rapidly to meet the growing demand for contents restoration services across North America. https://www.1800packouts.com Five Star Franchising
Five Star Franchising is an innovative, growing platform of home service brands with more than 1,500 locations throughout North America. Franchise owners across Five Star’s brands, including Five Star Bath Solutions, Gotcha Covered, Bio-One, Mosquito Shield, 1-800-Packouts, and Card My Yard, enjoy a robust support network and access to industry-leading tools such as ProNexis, the 24/7 sales support solution tailored for home service businesses, and Five Star Marketing Services, Five Star Franchising’s elite marketing engine. Description
1-800-Packouts
1-800-Packouts, the leader in property contents restoration, delivers expert inventory management, packing, cleaning, and climate-controlled storage services for homes and businesses during stressful times. Trusted by property owners and the largest insurance carriers to secure and protect valuable possessions when disasters happen, 1-800-Packouts is expanding rapidly to meet the growing demand for contents restoration services across North America. https://www.1800packouts.com
Five Star Franchising
Five Star Franchising is an innovative, growing platform of home service brands with more than 1,500 locations throughout North America. Franchise owners across Five Star’s brands, including Five Star Bath Solutions, Gotcha Covered, Bio-One, Mosquito Shield, 1-800-Packouts, and Card My Yard, enjoy a robust support network and access to industry-leading tools such as ProNexis, the 24/7 sales support solution tailored for home service businesses, and Five Star Marketing Services, Five Star Franchising’s elite marketing engine.
Five Star Franchising’s commitment to core values — Driven, Real, Innovative, Vital, and Enthusiastic (DRIVE) — ensures its brands are category leaders and empowers franchise owners to maximize profitable growth and secure their financial destiny. Five Star Franchising is consistently recognized as one of the most successful companies in the industry. The company has appeared on the prestigious Inc. 5000 list of fastest-growing companies in America four times, ranking #157 in 2024. Five Star Franchising also ranks among the fastest-growing businesses in its home state, with positions on the Mountain West Capital Network Utah 100, the Utah Valley BusinessQ UV50, and the Utah Business Fast 50 lists. https://fivestarfranchising.com/
Princeton Equity
Princeton Equity Group is a highly experienced franchise and multi-unit investor that has sponsored investments in growth-oriented brands in the consumer, healthcare, and business services industries. A focus on franchise and multi-unit business models allows them to speak the same language as the management teams with which they partner and add significant value.
https://princetonequity.com/
The Opportunity
1-800-Packouts seeks a self-motivated and data-focused franchise leader with proven experience marrying strategy and execution through developing solid relationships with franchisees, maintaining industry-leading franchisee satisfaction, and ensuring all team members and franchisees are hyper-focused on meeting company goals.
This VP of Franchise Operations will have the unique opportunity to be a leader within 1-800-Packouts and partner with best-in-class Five-Star Franchising and Princeton Equity. 1-800-Packouts is poised for significant rapid growth in the US. This new leader will inspire, motivate, and set clear goals for 1-800-Packouts and their vast franchisee network moving forward. They will work with the team to ensure franchisees achieve their full potential. This position requires working onsite at least four days per week at either our Springville, UT or Fort Worth, TX office.
Scope And Responsibilities
The Vice President of Operations will execute the franchising strategy and operational excellence to drive 1-800-Packouts Franchisee performance. This position will be instrumental in developing the franchise operations, policies, and procedures and driving unit-level economics. A primary focus will be placed on developing strong relationships with Franchisees, maintain industry leading Franchisee satisfaction, and ensure all team members and Franchisees are hyper focused on meeting company goals.
Specific Responsibilities
Assist the Brand President in the execution of short-term and long-range goals. Lead the development and implementation of key operational systems for Franchisee success. Responsible for orchestrating collaboration with Franchise Development, Marketing, Sales, Operations, IT, HR, and Accounting. Implement procedures and tools to promote communication and adequate information flow between the Home Office and Franchisees. Establish operating systems consistent with brand policy and objectives and ensure their execution. Regularly and systematically evaluate the results of overall operations using an established set of KPIs. Responsible for all training and coaching aspects, including hiring, developing, overseeing, and managing Franchise Business Coaches and support team staff. Operate under a culture of Five Star DRIVE so everyone understands and executes their responsibilities correctly. Partner with the Franchise Business Coaches and support team in monitoring the Franchisee’s financial performance and health regularly. Ensure Franchisee compliance with the annual budget and P&L submission. This includes helping them to develop financial budgets and operating plans on a yearly basis. Continue to develop Operations and Training manuals, annual road maps, and ongoing training and support provided to franchisees. This role includes approximately 25–35% travel to support franchise development and attend industry events.
Key Selection Criteria
Franchise Expertise: 10+ years of franchisor leadership experience working directly with franchisees. Must have a strong sense of building a best-in-class franchise model to create a cooperative system while driving revenue and profitability. Operations Experience: Proven success in establishing measurable operational structures, including training, onboarding, compliance, franchise support systems, and performance metrics. Prior restoration Industry Experience Required: Experience in contents restoration is a plus. Shared Services: Operates collaboratively & able to leverage relationships within a shared service environment, including Franchise Development, Marketing, Sales, Operations, HR, IT, and Accounting. Influencing Approach: Ability to empower and inspire franchisees by clearly communicating goals and objectives while fostering a best-in-class environment. Collaboration: Collaborate with franchisees and provide ongoing support and guidance to help franchisor/franchisee exceed targets. Nimble Player Coach: 10 years’ experience building and leading high performing teams within a franchised business. Create passion, inspiration, DRIVE, and results-orientation of the team - proven success as player/coach. Metric Orientation: A data-driven and measurement-oriented leader leveraging a KPI approach to develop a consistent and visible business dashboard, driving profitable growth. Must be proactive versus reactive. Passion for building a strong team and driving professional development for all direct reports. Positive, driven, and energetic; ready and able to roll-up his/her sleeves to get the job accomplished.
Equal Opportunity Employer
Five Star Franchising is an equal opportunity employer. Hiring decisions are made without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.
Reasonable Accommodations
Qualified individuals with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and applicable state or local laws. Seniority level
Seniority level Executive Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Consumer Services Referrals increase your chances of interviewing at Five Star Franchising by 2x Sign in to set job alerts for “Vice President Operations” roles.
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Vice President of Franchise Operations
role at
Five Star Franchising 1 day ago Be among the first 25 applicants Join to apply for the
Vice President of Franchise Operations
role at
Five Star Franchising Get AI-powered advice on this job and more exclusive features. 1-800-Packouts
1-800-Packouts, the leader in property contents restoration, delivers expert inventory management, packing, cleaning, and climate-controlled storage services for homes and businesses during stressful times. Trusted by property owners and the largest insurance carriers to secure and protect valuable possessions when disasters happen, 1-800-Packouts is expanding rapidly to meet the growing demand for contents restoration services across North America. https://www.1800packouts.com Five Star Franchising
Five Star Franchising is an innovative, growing platform of home service brands with more than 1,500 locations throughout North America. Franchise owners across Five Star’s brands, including Five Star Bath Solutions, Gotcha Covered, Bio-One, Mosquito Shield, 1-800-Packouts, and Card My Yard, enjoy a robust support network and access to industry-leading tools such as ProNexis, the 24/7 sales support solution tailored for home service businesses, and Five Star Marketing Services, Five Star Franchising’s elite marketing engine. Description
1-800-Packouts
1-800-Packouts, the leader in property contents restoration, delivers expert inventory management, packing, cleaning, and climate-controlled storage services for homes and businesses during stressful times. Trusted by property owners and the largest insurance carriers to secure and protect valuable possessions when disasters happen, 1-800-Packouts is expanding rapidly to meet the growing demand for contents restoration services across North America. https://www.1800packouts.com
Five Star Franchising
Five Star Franchising is an innovative, growing platform of home service brands with more than 1,500 locations throughout North America. Franchise owners across Five Star’s brands, including Five Star Bath Solutions, Gotcha Covered, Bio-One, Mosquito Shield, 1-800-Packouts, and Card My Yard, enjoy a robust support network and access to industry-leading tools such as ProNexis, the 24/7 sales support solution tailored for home service businesses, and Five Star Marketing Services, Five Star Franchising’s elite marketing engine.
Five Star Franchising’s commitment to core values — Driven, Real, Innovative, Vital, and Enthusiastic (DRIVE) — ensures its brands are category leaders and empowers franchise owners to maximize profitable growth and secure their financial destiny. Five Star Franchising is consistently recognized as one of the most successful companies in the industry. The company has appeared on the prestigious Inc. 5000 list of fastest-growing companies in America four times, ranking #157 in 2024. Five Star Franchising also ranks among the fastest-growing businesses in its home state, with positions on the Mountain West Capital Network Utah 100, the Utah Valley BusinessQ UV50, and the Utah Business Fast 50 lists. https://fivestarfranchising.com/
Princeton Equity
Princeton Equity Group is a highly experienced franchise and multi-unit investor that has sponsored investments in growth-oriented brands in the consumer, healthcare, and business services industries. A focus on franchise and multi-unit business models allows them to speak the same language as the management teams with which they partner and add significant value.
https://princetonequity.com/
The Opportunity
1-800-Packouts seeks a self-motivated and data-focused franchise leader with proven experience marrying strategy and execution through developing solid relationships with franchisees, maintaining industry-leading franchisee satisfaction, and ensuring all team members and franchisees are hyper-focused on meeting company goals.
This VP of Franchise Operations will have the unique opportunity to be a leader within 1-800-Packouts and partner with best-in-class Five-Star Franchising and Princeton Equity. 1-800-Packouts is poised for significant rapid growth in the US. This new leader will inspire, motivate, and set clear goals for 1-800-Packouts and their vast franchisee network moving forward. They will work with the team to ensure franchisees achieve their full potential. This position requires working onsite at least four days per week at either our Springville, UT or Fort Worth, TX office.
Scope And Responsibilities
The Vice President of Operations will execute the franchising strategy and operational excellence to drive 1-800-Packouts Franchisee performance. This position will be instrumental in developing the franchise operations, policies, and procedures and driving unit-level economics. A primary focus will be placed on developing strong relationships with Franchisees, maintain industry leading Franchisee satisfaction, and ensure all team members and Franchisees are hyper focused on meeting company goals.
Specific Responsibilities
Assist the Brand President in the execution of short-term and long-range goals. Lead the development and implementation of key operational systems for Franchisee success. Responsible for orchestrating collaboration with Franchise Development, Marketing, Sales, Operations, IT, HR, and Accounting. Implement procedures and tools to promote communication and adequate information flow between the Home Office and Franchisees. Establish operating systems consistent with brand policy and objectives and ensure their execution. Regularly and systematically evaluate the results of overall operations using an established set of KPIs. Responsible for all training and coaching aspects, including hiring, developing, overseeing, and managing Franchise Business Coaches and support team staff. Operate under a culture of Five Star DRIVE so everyone understands and executes their responsibilities correctly. Partner with the Franchise Business Coaches and support team in monitoring the Franchisee’s financial performance and health regularly. Ensure Franchisee compliance with the annual budget and P&L submission. This includes helping them to develop financial budgets and operating plans on a yearly basis. Continue to develop Operations and Training manuals, annual road maps, and ongoing training and support provided to franchisees. This role includes approximately 25–35% travel to support franchise development and attend industry events.
Key Selection Criteria
Franchise Expertise: 10+ years of franchisor leadership experience working directly with franchisees. Must have a strong sense of building a best-in-class franchise model to create a cooperative system while driving revenue and profitability. Operations Experience: Proven success in establishing measurable operational structures, including training, onboarding, compliance, franchise support systems, and performance metrics. Prior restoration Industry Experience Required: Experience in contents restoration is a plus. Shared Services: Operates collaboratively & able to leverage relationships within a shared service environment, including Franchise Development, Marketing, Sales, Operations, HR, IT, and Accounting. Influencing Approach: Ability to empower and inspire franchisees by clearly communicating goals and objectives while fostering a best-in-class environment. Collaboration: Collaborate with franchisees and provide ongoing support and guidance to help franchisor/franchisee exceed targets. Nimble Player Coach: 10 years’ experience building and leading high performing teams within a franchised business. Create passion, inspiration, DRIVE, and results-orientation of the team - proven success as player/coach. Metric Orientation: A data-driven and measurement-oriented leader leveraging a KPI approach to develop a consistent and visible business dashboard, driving profitable growth. Must be proactive versus reactive. Passion for building a strong team and driving professional development for all direct reports. Positive, driven, and energetic; ready and able to roll-up his/her sleeves to get the job accomplished.
Equal Opportunity Employer
Five Star Franchising is an equal opportunity employer. Hiring decisions are made without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.
Reasonable Accommodations
Qualified individuals with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and applicable state or local laws. Seniority level
Seniority level Executive Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Consumer Services Referrals increase your chances of interviewing at Five Star Franchising by 2x Sign in to set job alerts for “Vice President Operations” roles.
Manager of Reliability and Operational Excellence
Spanish Fork Tutors Needed – All Subjects
Special Events & Strategic Partnerships Manager
Provo, UT $90,000.00-$115,000.00 3 weeks ago Sr. Manager of Franchise Partner Consultants
Director of Information Technology & Innovation
Strategic Manager, Botanicals Purchasing
Founder-in-Residence - BloomLogic (AgTech)
Eagle Mountain Tutors Needed – All Subjects
Eagle Mountain, UT $20.00-$30.00 1 year ago American Fork, UT $13.00-$13.00 14 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr