Customer Service Representative Job at Benjamin Franklin Plumbing in Bentonville

Customer Service Representative/Dispatcher - Benjamin Franklin Plumbing of NWA

Position Title: CSR/Dispatcher Location: Northwest Arkansas (NWA) Employment Type: Full-Time

About Benjamin Franklin Plumbing of NWA: At Benjamin Franklin Plumbing of NWA, we pride ourselves on delivering punctual, professional, and reliable plumbing services to our community. As a trusted name in the industry, we are committed to exceptional customer service and operational excellence. We are looking for a dedicated Customer Service Representative (CSR)/Dispatcher to join our team and help us continue to exceed our customers' expectations.

Job Summary

The Customer Service Representative (CSR)/Dispatcher is the first point of contact for our valued customers and plays a critical role in ensuring smooth daily operations. This position is responsible for answering customer inquiries, scheduling service appointments, and dispatching efficiently. The ideal candidate is a team player with excellent communication skills, a customer-first mindset, and experience with ServiceTitan or other CRM software.

Key Responsibilities

• Answer incoming customer calls and emails promptly and professionally, addressing inquiries, and scheduling.
• Schedule and dispatch to customer locations, optimizing routes and ensuring timely arrivals.
• Utilize CRM software to manage service requests, track technician progress, and update customer records.
• Communicate effectively with customers and technicians to provide updates, confirm appointments, and ensure satisfaction.
• Maintain accurate records of customer interactions, service requests, and technician assignments in CRM Software.
• Collaborate with the team to ensure efficient workflow and support overall company goals.
• Perform administrative tasks as needed, such as generating invoices, and updating customer information.

Qualifications

• Previous experience as a Customer Service Representative, Dispatcher, or similar role.
• Knowledge of ServiceTitan or other CRM software is strongly preferred.
• Excellent verbal and written communication skills with a focus on customer satisfaction.
• Understand dispatching for profit.
• Strong organizational and multitasking abilities, with attention to detail.
• Ability to work in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer skills.
• A positive, team-oriented attitude and a commitment to delivering exceptional service.
• High school diploma or equivalent required; additional education or certifications in customer service or dispatching are a plus.

Preferred Skills

• Experience in call taking, dispatching, or logistics.
• Familiarity with dispatching software and CRM systems.
• Ability to learn quickly and adapt to new technologies and processes.
• Bilingual is preferred.

What We Offer

• Competitive salary and benefits package tailored to your needs.
• Opportunities for growth and professional development within a supportive team environment.
• Training on ServiceTitan and other relevant tools for candidates with limited experience.
• A positive, collaborative workplace culture that values integrity and customer satisfaction.

How to Apply

If you are passionate about delivering exceptional customer service and thrive in a dynamic, fast-paced environment, we want to hear from you! Please submit your resume and a brief cover letter with the subject line: "CSR/Dispatcher Application - Benjamin Franklin Plumbing NWA."

Application Deadline: March 31, 2025

Benjamin Franklin Plumbing of NWA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.