Redport
he M365 Systems Administrator supports the deployment, administration, and sustainment of the Microsoft 365 environment for the Department of Energy Office of Science. This role involves managing and maintaining Exchange Online, Teams (including voice services), SharePoint Online, OneDrive, and Azure Active Directory (Entra ID). The M365 Administrator helps ensure the secure, compliant, and efficient operation of M365 services in alignment with DOE standards and federal policies. This position is on-site at Lemont IL, supporting day-to-day operations and contributing to service improvements.
Operations Support and Maintenance The M365 Systems Administrator plays an essential role in monitoring, maintaining, and supporting Microsoft 365 services. This includes providing technical assistance, resolving incidents, implementing configurations, and ensuring that M365 services remain secure, reliable, and aligned with organizational requirements. •Administer Microsoft 365 services, including Exchange Online, Teams (with voice), SharePoint Online, OneDrive, and Azure AD/Entra ID. •Support Conditional Access, MFA, and identity protection configurations under guidance from senior staff and cybersecurity policies. •Assist in managing guest account lifecycle and Azure AD B2B external collaboration settings. •Maintain Exchange hybrid mail flow and assist in mailbox and distribution group management. •Configure and support calendar sharing, shared mailboxes, and resource mailboxes. •Provide Tier II/Tier III support for M365-related incidents and service requests. •Perform monthly server patching of Azure and on-premises infrastructure. •Support the implementation of DLP, retention policies, and sensitivity labels. •Conduct content searches and assist with eDiscovery requests as directed. •Generate basic reports on M365 service health, licensing, and usage. •Assist in M365 service updates, feature deployments, and configuration changes. •Use PowerShell to perform routine administrative tasks (with guidance as needed). •Collaborate with senior administrators, cybersecurity, and networking teams to support secure operations.
KNOWLEDGE / SKILLS The candidate should be proficient or demonstrate strong working knowledge in the following areas: •Microsoft 365 administration (Exchange Online, Teams, SharePoint Online, OneDrive) •Azure AD / Entra ID (basic hybrid identity management, Conditional Access, MFA) •Exchange Hybrid mail flow, mailbox management, and mail routing •Microsoft Teams (voice setup, number assignment, policies) •Azure AD B2B / guest account support •Calendar/resource sharing, shared mailboxes •Information Protection basics (DLP, retention, sensitivity labels) •Compliance center basics, content search •PowerShell scripting for M365 (routine tasks) •Strong documentation and procedural skills •Understanding of security and compliance requirements in a federal environment (NIST 800-53, FIPS 140-3, FedRAMP - preferred)
EDUCATION / EXPERIENCE •Bachelor's degree in Information Technology or related field, or equivalent work experience •5 to 8 years of experience in M365 administration or enterprise messaging support
PREFERRED CERTIFICATIONS •Microsoft 365 Certified: Messaging Administrator Associate •Microsoft 365 Certified: Teams Administrator Associate •Microsoft Certified: Azure Administrator Associate •ITIL® 4 Foundation (preferred for federal process alignment)
COMMUNICATIONS / INTERPERSONAL CONTACTS Effective communication and interpersonal skills are critical to the success of the M365 Operations Administrator. This position requires the ability to clearly convey technical information, collaborate with team members and leadership, and contribute to a positive and accountable work environment. •Strong Communication Skills: Clearly explains technical concepts to peers, leadership, and customers. •Proactive Follow-Up: Ensures assigned tasks and incidents are addressed in a timely manner without requiring constant oversight. •Multitasking Ability: Manages multiple tasks and priorities efficiently. •Productivity and Efficiency: Delivers accurate, high-quality work within expected timelines. •Self-Motivation: Works independently on assigned tasks and seeks guidance when appropriate.
Must be a US Citizen Must have a min of Bachelor's Degree Must be willing to pass a drug screen and full background check
*No third party recruiters*
Operations Support and Maintenance The M365 Systems Administrator plays an essential role in monitoring, maintaining, and supporting Microsoft 365 services. This includes providing technical assistance, resolving incidents, implementing configurations, and ensuring that M365 services remain secure, reliable, and aligned with organizational requirements. •Administer Microsoft 365 services, including Exchange Online, Teams (with voice), SharePoint Online, OneDrive, and Azure AD/Entra ID. •Support Conditional Access, MFA, and identity protection configurations under guidance from senior staff and cybersecurity policies. •Assist in managing guest account lifecycle and Azure AD B2B external collaboration settings. •Maintain Exchange hybrid mail flow and assist in mailbox and distribution group management. •Configure and support calendar sharing, shared mailboxes, and resource mailboxes. •Provide Tier II/Tier III support for M365-related incidents and service requests. •Perform monthly server patching of Azure and on-premises infrastructure. •Support the implementation of DLP, retention policies, and sensitivity labels. •Conduct content searches and assist with eDiscovery requests as directed. •Generate basic reports on M365 service health, licensing, and usage. •Assist in M365 service updates, feature deployments, and configuration changes. •Use PowerShell to perform routine administrative tasks (with guidance as needed). •Collaborate with senior administrators, cybersecurity, and networking teams to support secure operations.
KNOWLEDGE / SKILLS The candidate should be proficient or demonstrate strong working knowledge in the following areas: •Microsoft 365 administration (Exchange Online, Teams, SharePoint Online, OneDrive) •Azure AD / Entra ID (basic hybrid identity management, Conditional Access, MFA) •Exchange Hybrid mail flow, mailbox management, and mail routing •Microsoft Teams (voice setup, number assignment, policies) •Azure AD B2B / guest account support •Calendar/resource sharing, shared mailboxes •Information Protection basics (DLP, retention, sensitivity labels) •Compliance center basics, content search •PowerShell scripting for M365 (routine tasks) •Strong documentation and procedural skills •Understanding of security and compliance requirements in a federal environment (NIST 800-53, FIPS 140-3, FedRAMP - preferred)
EDUCATION / EXPERIENCE •Bachelor's degree in Information Technology or related field, or equivalent work experience •5 to 8 years of experience in M365 administration or enterprise messaging support
PREFERRED CERTIFICATIONS •Microsoft 365 Certified: Messaging Administrator Associate •Microsoft 365 Certified: Teams Administrator Associate •Microsoft Certified: Azure Administrator Associate •ITIL® 4 Foundation (preferred for federal process alignment)
COMMUNICATIONS / INTERPERSONAL CONTACTS Effective communication and interpersonal skills are critical to the success of the M365 Operations Administrator. This position requires the ability to clearly convey technical information, collaborate with team members and leadership, and contribute to a positive and accountable work environment. •Strong Communication Skills: Clearly explains technical concepts to peers, leadership, and customers. •Proactive Follow-Up: Ensures assigned tasks and incidents are addressed in a timely manner without requiring constant oversight. •Multitasking Ability: Manages multiple tasks and priorities efficiently. •Productivity and Efficiency: Delivers accurate, high-quality work within expected timelines. •Self-Motivation: Works independently on assigned tasks and seeks guidance when appropriate.
Must be a US Citizen Must have a min of Bachelor's Degree Must be willing to pass a drug screen and full background check
*No third party recruiters*