NuAxis Innovations
Overview Join to apply for the
Service Desk Manager
role at
NuAxis Innovations We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated
Service Desk Manager
for a Full-Time position.
Job Overview Provides daily supervision and direction to staff who are responsible for service desk activities such as phone and in person support to users in the areas of email, directories, standard Windows desktop applications, and applications developed or deployed under the resulting contract. These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems.
Minimum Qualifications
Associates degree or equivalent experience. At least 5 years’ experience managing an IT service desk. Strong demonstrated leadership abilities. Experience researching and developing employee training and performance improvement plans. Strong working knowledge of desktop and laptop hardware and peripherals Strong knowledge of Windows 10, and OSX operating systems and common office applications. Experience using an issue tracking system to record, monitor, and document trouble items and work requests (e.g., ServiceNow). Excellent proven written and verbal communication skills. Strong problem solving and research skills. COMPTIA A+ certification Information Technology Infrastructure Library (ITIL) v4 Foundations certification. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More
about our Benefits and Culture! NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation.
Learn More
about our Benefits and Culture!
Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Referrals increase your chances of interviewing at NuAxis Innovations by 2x Sign in to set job alerts for “Service Desk Manager” roles. Adelphi, MD $120,001.00-$160,000.00 2 weeks ago Washington, DC $125,528.00-$169,832.00 9 hours ago Arlington, VA $95,000.00-$105,000.00 1 week ago Arlington, VA $110,000.00-$135,000.00 3 days ago Adelphi, MD $37,000.00-$62,000.00 2 weeks ago Related roles IT Service Desk Manager / Hybrid - PMP & ITIL Certified /Secret or TS Cleared Senior Manager IT Support, Data Center Operations We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Service Desk Manager
role at
NuAxis Innovations We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated
Service Desk Manager
for a Full-Time position.
Job Overview Provides daily supervision and direction to staff who are responsible for service desk activities such as phone and in person support to users in the areas of email, directories, standard Windows desktop applications, and applications developed or deployed under the resulting contract. These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems.
Minimum Qualifications
Associates degree or equivalent experience. At least 5 years’ experience managing an IT service desk. Strong demonstrated leadership abilities. Experience researching and developing employee training and performance improvement plans. Strong working knowledge of desktop and laptop hardware and peripherals Strong knowledge of Windows 10, and OSX operating systems and common office applications. Experience using an issue tracking system to record, monitor, and document trouble items and work requests (e.g., ServiceNow). Excellent proven written and verbal communication skills. Strong problem solving and research skills. COMPTIA A+ certification Information Technology Infrastructure Library (ITIL) v4 Foundations certification. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More
about our Benefits and Culture! NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation.
Learn More
about our Benefits and Culture!
Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Referrals increase your chances of interviewing at NuAxis Innovations by 2x Sign in to set job alerts for “Service Desk Manager” roles. Adelphi, MD $120,001.00-$160,000.00 2 weeks ago Washington, DC $125,528.00-$169,832.00 9 hours ago Arlington, VA $95,000.00-$105,000.00 1 week ago Arlington, VA $110,000.00-$135,000.00 3 days ago Adelphi, MD $37,000.00-$62,000.00 2 weeks ago Related roles IT Service Desk Manager / Hybrid - PMP & ITIL Certified /Secret or TS Cleared Senior Manager IT Support, Data Center Operations We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr