Omaha Performing Arts Society
Job Type
Full-time
Description
Position Summary:
Supervises the activities of Patron Services Representatives. Assists in the daily management of the Ticket Omaha Box Office and Phone Center for Omaha Performing Arts events.
Must uphold O-pa Core Values of Collaboration, Trust, Integrity, and Inclusion.
Position Duties and Responsibilities:
Oversees and processes ticket transactions (single, subscription, and ticket exchanges), patron-record updates, and low-level gift processing on Tessitura. Will direct and supervise the patron services team including hiring, training and development while exemplifying the highest level of customer service. Supervises the patron services team for in-bound and out-bound calling. Completes weekly Patron Services Representative schedule. Ensures timekeeping records for Patron Services Representatives are accurate for biweekly payroll processing. Coordinates sales activities of outbound ticket sales campaign including inventory management and order processing. Prepares reports, as assigned, utilizing computerized ticketing system, Excel, Word and various other spreadsheet applications. Assists in the management of scheduled O-pa events, including Box Office settlement. Balances daily ticket sales and works with other Patron Services Representative when balancing their daily ticket sales and cash deposits. Maintains and enhances the Patron Services department policies and procedures. Participates in daily phone and over the counter sales. Assists with the fulfillment of Arts Access tickets. Consistently maintains high standards of service for patrons and organizational security. Event Leader:
o Supervises Patron Services Representatives in the execution of their event/performance related duties.
o Solves ticket related patron service issues in a professional, timely manner.
o Produces event/performance related reports requiring balancing before closing of Ticket Omaha box office.
o Reconciles cash for event/performance.
o May be required to perform other duties as assigned.
Requirements
Minimum Experience and Qualifications:
Two (2) years supervisory experience in ticket sales and/or box office operations or related customer service field. Knowledge of computerized ticketing systems preferred. Requires strong oral and written communication skills. Proven ability to creatively motivate Patron Services staff. Must be able to trouble shoot and solve patron service-oriented problems. Proficient in Microsoft Office Products (Word, Excel, Outlook, Access and PowerPoint). Requires attendance during evening and weekend events. Minimum Education Requirements:
High School Diploma or equivalent. Supervisory Responsibilities:
Patron Services Leads Patron Services Representatives Physical Demands:
Must be able to lift/carry 15-20lbs. Required to sit for long periods of time. The noise level in the work environment is usually moderate. Equipment/Machinery Used:
General office equipment (computer, telephone, fax, copier and printer).
Salary Description
$48,000-$50,000
Full-time
Description
Position Summary:
Supervises the activities of Patron Services Representatives. Assists in the daily management of the Ticket Omaha Box Office and Phone Center for Omaha Performing Arts events.
Must uphold O-pa Core Values of Collaboration, Trust, Integrity, and Inclusion.
Position Duties and Responsibilities:
Oversees and processes ticket transactions (single, subscription, and ticket exchanges), patron-record updates, and low-level gift processing on Tessitura. Will direct and supervise the patron services team including hiring, training and development while exemplifying the highest level of customer service. Supervises the patron services team for in-bound and out-bound calling. Completes weekly Patron Services Representative schedule. Ensures timekeeping records for Patron Services Representatives are accurate for biweekly payroll processing. Coordinates sales activities of outbound ticket sales campaign including inventory management and order processing. Prepares reports, as assigned, utilizing computerized ticketing system, Excel, Word and various other spreadsheet applications. Assists in the management of scheduled O-pa events, including Box Office settlement. Balances daily ticket sales and works with other Patron Services Representative when balancing their daily ticket sales and cash deposits. Maintains and enhances the Patron Services department policies and procedures. Participates in daily phone and over the counter sales. Assists with the fulfillment of Arts Access tickets. Consistently maintains high standards of service for patrons and organizational security. Event Leader:
o Supervises Patron Services Representatives in the execution of their event/performance related duties.
o Solves ticket related patron service issues in a professional, timely manner.
o Produces event/performance related reports requiring balancing before closing of Ticket Omaha box office.
o Reconciles cash for event/performance.
o May be required to perform other duties as assigned.
Requirements
Minimum Experience and Qualifications:
Two (2) years supervisory experience in ticket sales and/or box office operations or related customer service field. Knowledge of computerized ticketing systems preferred. Requires strong oral and written communication skills. Proven ability to creatively motivate Patron Services staff. Must be able to trouble shoot and solve patron service-oriented problems. Proficient in Microsoft Office Products (Word, Excel, Outlook, Access and PowerPoint). Requires attendance during evening and weekend events. Minimum Education Requirements:
High School Diploma or equivalent. Supervisory Responsibilities:
Patron Services Leads Patron Services Representatives Physical Demands:
Must be able to lift/carry 15-20lbs. Required to sit for long periods of time. The noise level in the work environment is usually moderate. Equipment/Machinery Used:
General office equipment (computer, telephone, fax, copier and printer).
Salary Description
$48,000-$50,000