Solution Architect - Customer Communications Management (CCM)

Solution Architect - Customer Communications Management (CCM)

Solution Architect - Customer Communications Management (CCM)

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Solution Architect - Customer Communications Management (CCM) Location:

Houston, TX / Jersey City, NJ (Hybrid Model) Contract Job Summary:

We are looking for a seasoned and hands-on Solution Architect with extensive experience in the Customer Communications Management (CCM) domain. The ideal candidate will possess deep expertise in Documaker, RR Donnelley (now RRD) solutions, and RICOH output management platforms. A critical aspect of this role involves leading and executing successful migrations between these and other CCM products, demonstrating a strong understanding of data conversion, template redesign, output re-engineering, and integration strategies. The Solution Architect will be responsible for designing, implementing, and optimizing complex CCM architectures, ensuring scalability, performance, and adherence to best practices. Required Skills & Experience: 10+ years of progressive experience

in solution architecture, with at least

5+ years specifically in the Customer Communications Management (CCM) domain. Mandatory hands-on experience with Documaker (e.g., Documaker Studio, Documaker Server, Documaker Forms, Documaker Interactive). Strong experience with RR Donnelley (RRD) solutions

for document composition and output management (e.g., past experience with technologies like ADOBE Central, Exstream, or other RRD proprietary systems used for document creation and delivery). Demonstrable experience with RICOH output management platforms

(e.g., ProcessDirector, InfoPrint Manager, or other RICOH solutions for print and digital output). Proven track record of successfully leading and executing multiple migrations between different CCM products/platforms.

Please highlight specific examples in your resume. Deep understanding of document composition principles, data transformation, template design, and dynamic content generation. Experience with various output formats (e.g., PDF, AFP, PostScript, HTML5, XML). Proficiency in designing and implementing integrations using APIs (REST, SOAP), message queues, and other integration patterns. Strong understanding of enterprise architecture principles and best practices. Excellent analytical, problem-solving, and critical thinking skills. Exceptional communication (written and verbal) and presentation skills, with the ability to articulate complex technical concepts to diverse audiences. Ability to work independently and as part of a highly collaborative team. Desired Skills (Plus Points): Experience with other CCM platforms (e.g., Quadient Inspire, OpenText Exstream, Thunderhead ONE, SmartComms). Knowledge of cloud-based CCM solutions and deployments (AWS, Azure, GCP). Experience with DevOps practices and tools for CCM solutions. Familiarity with regulatory compliance requirements related to customer communications (e.g., HIPAA, GDPR, PCI DSS). Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Contract Job function

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