Senior Administrative Assistant Job at Hanover Insurance Group in Worcester

Sr Administrative Assistant

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, sustainability initiatives and inclusive corporate culture.

Our Actuarial & Analytics organization is currently seeking an experienced Sr Administrative Assistant to join the team in Worcester, MA. The Hanover offers a competitive salary and benefits package; opportunities for professional development and advancement; and a supportive and collaborative work environment where people feel accepted and engaged. This is a full time, non-exempt role. The hybrid expectation is a minimum of two days a week in office, preferably Tuesdays and Thursdays.

Position Overview

Under general supervision, the Sr Administrative Assistant provides administrative and project support to the Actuarial & Analytics leadership team. The responsibilities are varied and may be confidential or proprietary in nature. The Sr Administrative Assistant would utilize appropriate business software to prepare correspondence, reports, presentations, agendas, minutes, etc. Additionally, the Sr Administrative Assistant would maintain calendars and schedules, arrange business travel, coordinate meetings, and track department expenses such as purchase orders, invoice payments, membership subscriptions, etc.

In This Role You Will:

• Perform advanced office functions including, but not limited to, generating standard reports or creating simple ad-hoc reports.
• Utilize intermediate to advanced level software skills to create presentations, maintain data files, manage and format spreadsheets for basic analysis, and organize workflow through the office.
• Prepare a variety of business correspondence, reports, confidential documents and related materials with limited direction, and provides advanced word processing support, as well as assembling information such as reports, manuals, agendas, and correspondence.
• Maintain calendars and appointment schedules as directed, sets up meetings as needed, and coordinate all travel arrangements and/or reservations.
• Participate and contribute in department meetings as needed, and occasionally cross-departmental or cross-functional meetings.
• Serve as a team member for department-related projects, and may occasionally lead small or minimally complex projects.
• Coordinate and complete non-routine procedures, processes and techniques to accomplish assignments.
• Collaborate with other office staff to accomplish day-to-day work or key initiatives such as Talent Review, calibrations, promotions, etc.
• Arrange hotel and office seating for high occupancy times

What You Need To Apply:

• Associate degree or equivalent preferred
• 3-5 years of related experience providing administrative support
• Advanced knowledge of and proficiency using Microsoft Office products (e.g. Outlook, Word, Excel, and PowerPoint)
• Ability to work independently under minimal supervision
• Ability to multi-task and prioritize responsibilities while remaining flexible to best respond to changing and dynamic priorities
• Demonstrated ability to provide high levels of customer service
• Demonstrated commitment to attention to detail and accountability of actions
• Strong and effective oral and written communication skills
• Able to handle confidential or proprietary information professionally and discretely
• Requires strong knowledge of the organization's basic operations and procedures

Career Development

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you at every level to grow and develop.

Benefits

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed. Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)

EEO Statement

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law. As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at HRServices@hanover.com and include the link of the job posting in which you are interested.

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Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.