DOUG RILEY GROUP
EXPERIENCED CUSTOMER SERVICE REP
Location:
Chandler, AZ Reports to:
Director of Customer Experience & Quality
FLSA Status:
Exempt
About DRG Technologies
DRG Technologies is a privately held, multi-facility manufacturer of high-quality labels, tags, shrink sleeves, and branding products. With a history of over 25 years, we serve leading consumer goods, food & beverage, and industrial/durable goods companies across the U.S. and Mexico. We pride ourselves on value-engineering, compliance expertise (UL & CSA), and delivering just-in-time solutions that help our customers win in their markets.
Position Summary
The Experienced Customer Service Representative (CSR) is responsible for managing customer accounts from order entry through delivery, ensuring that each interaction reflects DRG's commitment to accuracy, responsiveness, and exceptional service. This role requires strong knowledge of
pressure-sensitive label and tag products , production workflows, and compliance requirements. The CSR acts as the primary liaison between customers, sales, and production teams.
Key Responsibilities Serve as the primary point of contact for assigned customer accounts. Process orders accurately and efficiently, ensuring compliance with pricing, specifications, and lead times. Collaborate with estimating, scheduling, and production teams to meet customer requirements. Monitor order status, proactively communicate updates, and resolve issues with urgency and professionalism. Provide technical guidance to customers regarding label materials, adhesives, finishes, and applications. Manage customer complaints and returns with problem-solving mindset, coordinating with Quality when needed. Support the Sales team with customer quotations, sample requests, and new item set-up. Ensure compliance with regulatory and customer-specific requirements (UL, CSA, GMP, FSC, etc.). Contribute to continuous improvement initiatives within the Customer Service department. Required Qualifications
3 - 5 years of customer service experience
in the
pressure-sensitive label, tag, or printing industry. Strong knowledge of label converting processes, materials, and finishing. Excellent communication, problem-solving, and organizational skills. Ability to multitask and manage competing priorities in a fast-paced manufacturing environment. Proficiency in ERP/MRP systems (CERM experience preferred). Estimating Experience is an added bonus. Attributes We Value
Accountability : Owns outcomes, delivers on commitments. Solution Driven : Tackles challenges head-on with urgency. Customer-Centric : Builds trust and relationships with proactive communication. Attention to Detail : Ensures accuracy and consistency across all touchpoints. Team Player : Works collaboratively across departments and facilities. Physical Requirements
Prolonged periods sitting at a desk and working on a computer. Occasional travel for customer visits as needed.
Pay is commensurate upon experience
Location:
Chandler, AZ Reports to:
Director of Customer Experience & Quality
FLSA Status:
Exempt
About DRG Technologies
DRG Technologies is a privately held, multi-facility manufacturer of high-quality labels, tags, shrink sleeves, and branding products. With a history of over 25 years, we serve leading consumer goods, food & beverage, and industrial/durable goods companies across the U.S. and Mexico. We pride ourselves on value-engineering, compliance expertise (UL & CSA), and delivering just-in-time solutions that help our customers win in their markets.
Position Summary
The Experienced Customer Service Representative (CSR) is responsible for managing customer accounts from order entry through delivery, ensuring that each interaction reflects DRG's commitment to accuracy, responsiveness, and exceptional service. This role requires strong knowledge of
pressure-sensitive label and tag products , production workflows, and compliance requirements. The CSR acts as the primary liaison between customers, sales, and production teams.
Key Responsibilities Serve as the primary point of contact for assigned customer accounts. Process orders accurately and efficiently, ensuring compliance with pricing, specifications, and lead times. Collaborate with estimating, scheduling, and production teams to meet customer requirements. Monitor order status, proactively communicate updates, and resolve issues with urgency and professionalism. Provide technical guidance to customers regarding label materials, adhesives, finishes, and applications. Manage customer complaints and returns with problem-solving mindset, coordinating with Quality when needed. Support the Sales team with customer quotations, sample requests, and new item set-up. Ensure compliance with regulatory and customer-specific requirements (UL, CSA, GMP, FSC, etc.). Contribute to continuous improvement initiatives within the Customer Service department. Required Qualifications
3 - 5 years of customer service experience
in the
pressure-sensitive label, tag, or printing industry. Strong knowledge of label converting processes, materials, and finishing. Excellent communication, problem-solving, and organizational skills. Ability to multitask and manage competing priorities in a fast-paced manufacturing environment. Proficiency in ERP/MRP systems (CERM experience preferred). Estimating Experience is an added bonus. Attributes We Value
Accountability : Owns outcomes, delivers on commitments. Solution Driven : Tackles challenges head-on with urgency. Customer-Centric : Builds trust and relationships with proactive communication. Attention to Detail : Ensures accuracy and consistency across all touchpoints. Team Player : Works collaboratively across departments and facilities. Physical Requirements
Prolonged periods sitting at a desk and working on a computer. Occasional travel for customer visits as needed.
Pay is commensurate upon experience