Aptean
Overview
Are you ready for what's next, now?
We're looking for a
Customer Advocate (CA)
for our office in
Alpharetta, GA . The position is full-time. You'll join an awesome team to support our growing customer base.
About the role
The Customer Advocate (CA) role is a key contributor on the Renewals team and across the organization. The Customer Advocate will proactively initiate the annual renewals process and drive all phases of the renewal lifecycle. This includes leading the renewal sales process with key stakeholders by facilitating the preparation, delivery and negotiation of pricing, revising assets, obtaining quote/PO approvals, and filing appropriate paperwork. Lead the portfolio renewals process, reporting directly to the North American Renewals Team Lead Drive and manage the renewal pipeline to ensure timely and efficient processing Work cross-functionally with internal departments to gather updates and feedback on renewal deliverables Develop a strong understanding of customer pain points and identify opportunities to deliver added value through Aptean solutions by partnering with the Sales & Support Team Support negotiation and evaluation of customer requests, advocating Aptean's Value Proposition to customers and channel partners Primarily handle North American renewals while gaining exposure to a global customer base and diverse cultures About you
To be ahead of the pack, you might have:
Strong oral and written communication skills with the ability to credibly present recommendations at senior levels in the organization and external customers. Ability to organize, prioritize, complete activities and meet deadlines on a daily basis Motivation and a goal-oriented approach with the ability to work independently Ability to acquire an understanding of the general functions of other divisions and their role in assisting with Renewals Experience working with and understanding contracts and legal negotiations is a plus Competence with reporting and information management tools, including MS Office Suite and CRM information management applications. Demonstrable experience in a role involving 'critical thinking': i.e. ability to analyze issues, make decisions and problem solve self-sufficiently, without requiring ongoing direction Ability to understand business requirements and support change and policies internally and externally.
What's in it for you?
Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.
About Aptean
At Aptean, our mission is to solve tomorrow's unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean' s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean' s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. "At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company." -TVN Reddy
Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age.
Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.
Are you ready for what's next, now?
We're looking for a
Customer Advocate (CA)
for our office in
Alpharetta, GA . The position is full-time. You'll join an awesome team to support our growing customer base.
About the role
The Customer Advocate (CA) role is a key contributor on the Renewals team and across the organization. The Customer Advocate will proactively initiate the annual renewals process and drive all phases of the renewal lifecycle. This includes leading the renewal sales process with key stakeholders by facilitating the preparation, delivery and negotiation of pricing, revising assets, obtaining quote/PO approvals, and filing appropriate paperwork. Lead the portfolio renewals process, reporting directly to the North American Renewals Team Lead Drive and manage the renewal pipeline to ensure timely and efficient processing Work cross-functionally with internal departments to gather updates and feedback on renewal deliverables Develop a strong understanding of customer pain points and identify opportunities to deliver added value through Aptean solutions by partnering with the Sales & Support Team Support negotiation and evaluation of customer requests, advocating Aptean's Value Proposition to customers and channel partners Primarily handle North American renewals while gaining exposure to a global customer base and diverse cultures About you
To be ahead of the pack, you might have:
Strong oral and written communication skills with the ability to credibly present recommendations at senior levels in the organization and external customers. Ability to organize, prioritize, complete activities and meet deadlines on a daily basis Motivation and a goal-oriented approach with the ability to work independently Ability to acquire an understanding of the general functions of other divisions and their role in assisting with Renewals Experience working with and understanding contracts and legal negotiations is a plus Competence with reporting and information management tools, including MS Office Suite and CRM information management applications. Demonstrable experience in a role involving 'critical thinking': i.e. ability to analyze issues, make decisions and problem solve self-sufficiently, without requiring ongoing direction Ability to understand business requirements and support change and policies internally and externally.
What's in it for you?
Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.
About Aptean
At Aptean, our mission is to solve tomorrow's unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean' s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean' s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. "At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company." -TVN Reddy
Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age.
Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.