Quanta Infrastructure Solutions Group
IT Support Analyst - Helpdesk & Engineering Support
Quanta Infrastructure Solutions Group, Birmingham, Alabama, United States, 35275
IT Support Analyst
Onsite - Birmingham, AL (3500 Colonnade Parkway - 35243) M-F, 8AM-5PM | Travel up to 30%
QISG is building out our Birmingham office-and we need an
IT Support Analyst
who can handle
both everyday IT helpdesk support and specialized engineering design software . You'll keep desktops, laptops, and networks running while making sure our engineers have the tools they need to design and deliver.What You Bring Minimum 3 years of IT support in a corporate setting. Must have experience supporting engineering software: AutoCAD, Navisworks, Inventor, PLS-CADD, FAD Tools, or ArcGIS, etc. Skills in Active Directory, Microsoft 365, SCCM/Intune, Azure, VPNs, and ticketing systems. Strong troubleshooting, documentation, and communication skills. Degree preferred; CompTIA A+ preferred, ITIL a plus. What You'll Do Support IT hardware/software (Dell & Lenovo devices, desktops, mobile, VPN). Install, configure, and support
engineering software
(AutoCAD AEC Suite, Navisworks, Inventor, PLS-CADD, FAD Tools, ArcGIS) including license key management. Provide
cloud support : Intune (end-user/device management) and Azure (storage, VMs, servers). Manage onboarding/offboarding, asset inventory, and lifecycle refreshes. Deliver exceptional customer service in person, by phone, or video. Why Join Us Be the
foundational IT presence
in a fast-growing office (65 people now, scaling to 500). Hands-on mix of
helpdesk and engineering software support . Exposure to enterprise IT, cloud infrastructure, and high-powered engineering tools. A chance to
make an immediate impact
and grow with the team.
#LI-SM1
Onsite - Birmingham, AL (3500 Colonnade Parkway - 35243) M-F, 8AM-5PM | Travel up to 30%
QISG is building out our Birmingham office-and we need an
IT Support Analyst
who can handle
both everyday IT helpdesk support and specialized engineering design software . You'll keep desktops, laptops, and networks running while making sure our engineers have the tools they need to design and deliver.What You Bring Minimum 3 years of IT support in a corporate setting. Must have experience supporting engineering software: AutoCAD, Navisworks, Inventor, PLS-CADD, FAD Tools, or ArcGIS, etc. Skills in Active Directory, Microsoft 365, SCCM/Intune, Azure, VPNs, and ticketing systems. Strong troubleshooting, documentation, and communication skills. Degree preferred; CompTIA A+ preferred, ITIL a plus. What You'll Do Support IT hardware/software (Dell & Lenovo devices, desktops, mobile, VPN). Install, configure, and support
engineering software
(AutoCAD AEC Suite, Navisworks, Inventor, PLS-CADD, FAD Tools, ArcGIS) including license key management. Provide
cloud support : Intune (end-user/device management) and Azure (storage, VMs, servers). Manage onboarding/offboarding, asset inventory, and lifecycle refreshes. Deliver exceptional customer service in person, by phone, or video. Why Join Us Be the
foundational IT presence
in a fast-growing office (65 people now, scaling to 500). Hands-on mix of
helpdesk and engineering software support . Exposure to enterprise IT, cloud infrastructure, and high-powered engineering tools. A chance to
make an immediate impact
and grow with the team.
#LI-SM1