Right Choice Plumbing & Rooter
Customer Service Representative
Right Choice Plumbing & Rooter, Easton, Maryland, United States, 21601
About Us
At Right Choice Plumbing & Rooter, we're a family-owned business on a mission to raise the bar in plumbing services across the Mid-Shore. We prioritize integrity, transparency, timeliness, and exceptional customer service in every job we do. Our team is growing, and we're looking for someone who shares our values and is excited to grow with us.
Job Summary
We're hiring a Customer Service Representative to be the first point of contact for our customers. This role is perfect for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering top-notch service. You'll handle scheduling, dispatching, and follow-ups while supporting our office team with billing and data tracking.
Responsibilities Answer inbound calls with professionalism and warmth Schedule jobs and dispatch technicians efficiently using Housecall Pro Follow up with customers after service to ensure satisfaction Manage and follow up on unpaid invoices Assist the Office Manager with data tracking and reporting Provide support in handling escalated customer concerns Collaborate with the team to maintain smooth daily operations Qualifications
2+ years of customer service experience required Experience in the trades (plumbing, HVAC, electrical, etc.) preferred but not required High school diploma (or equivalent) required Proficient in Google Workspace (Docs, Sheets, Calendar) Experience with scheduling/dispatch software is a plus Skills
Exceptional phone etiquette and professional communication Strong multitasking and organizational skills Ability to calmly and effectively diffuse upset customers Problem-solving mindset with good judgment to triage customer needs Tech-savvy and comfortable learning new systems quickly Work From Home Requirements
Because this role is primarily remote, you must have:
A personal cell phone with reliable service A desktop or laptop computer available at all times during work hours A quiet, distraction-free workspace (no background noise, interruptions, or kids during work hours) Reliable high-speed internet connection Compensation & Benefits
$18-$25/hour (depending on experience) Paid Time Off (PTO) 7 Paid Holidays + Your Birthday Off Health insurance Retirement plan Employee discounts Opportunity for growth into leadership roles (Office Manager, Dispatcher, etc.)
Why Join Us?
This isn't just a job - it's a chance to grow with a small, family-owned company that values people just as much as customers. You'll have the stability of a full-time role, flexibility with a
90% remote hybrid schedule , and the opportunity to make a real impact in our community.
Applicants will be required to pass a pre-employment drug screening (which includes screening for marijuana) to be eligible for employment.
At Right Choice Plumbing & Rooter, we're a family-owned business on a mission to raise the bar in plumbing services across the Mid-Shore. We prioritize integrity, transparency, timeliness, and exceptional customer service in every job we do. Our team is growing, and we're looking for someone who shares our values and is excited to grow with us.
Job Summary
We're hiring a Customer Service Representative to be the first point of contact for our customers. This role is perfect for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering top-notch service. You'll handle scheduling, dispatching, and follow-ups while supporting our office team with billing and data tracking.
Responsibilities Answer inbound calls with professionalism and warmth Schedule jobs and dispatch technicians efficiently using Housecall Pro Follow up with customers after service to ensure satisfaction Manage and follow up on unpaid invoices Assist the Office Manager with data tracking and reporting Provide support in handling escalated customer concerns Collaborate with the team to maintain smooth daily operations Qualifications
2+ years of customer service experience required Experience in the trades (plumbing, HVAC, electrical, etc.) preferred but not required High school diploma (or equivalent) required Proficient in Google Workspace (Docs, Sheets, Calendar) Experience with scheduling/dispatch software is a plus Skills
Exceptional phone etiquette and professional communication Strong multitasking and organizational skills Ability to calmly and effectively diffuse upset customers Problem-solving mindset with good judgment to triage customer needs Tech-savvy and comfortable learning new systems quickly Work From Home Requirements
Because this role is primarily remote, you must have:
A personal cell phone with reliable service A desktop or laptop computer available at all times during work hours A quiet, distraction-free workspace (no background noise, interruptions, or kids during work hours) Reliable high-speed internet connection Compensation & Benefits
$18-$25/hour (depending on experience) Paid Time Off (PTO) 7 Paid Holidays + Your Birthday Off Health insurance Retirement plan Employee discounts Opportunity for growth into leadership roles (Office Manager, Dispatcher, etc.)
Why Join Us?
This isn't just a job - it's a chance to grow with a small, family-owned company that values people just as much as customers. You'll have the stability of a full-time role, flexibility with a
90% remote hybrid schedule , and the opportunity to make a real impact in our community.
Applicants will be required to pass a pre-employment drug screening (which includes screening for marijuana) to be eligible for employment.