San Antonio Water System
Emergency Operations Center Specialist
San Antonio Water System, San Antonio, Texas, United States, 78208
Salary :
$41,496.00 - $63,773.00 Annually Location :
San Antonio, TX Job Type:
Full Time Job Number:
2025-00254 Department:
Operations Opening Date:
09/05/2025 Closing Date:
9/21/2025 11:59 PM Central
Grade 14 - Starting hourly rate: $19.95. Rate of pay depends on qualifications. Job Description JOB SUMMARY The Emergency Operations Center Specialist is responsible for communications in response to internal and external customer inquiries and emergency situations on a 24-hour basis.
ESSENTIAL FUNCTIONS Responds to customer inquiries and routes information to appropriate parties. Dispatches and assists personnel concerning emergency responses and general maintenance responses. Initiates general work orders and distributes field service orders for a variety of internal customers via email, two-way radio transmission and telephone. Responds to customer billing inquiries and processes online updates to customer account files and customer service programs, to include multiple monetary payments using customer service computer based programs. Simultaneously operates multiple types of communication consoles such as PC-based radio system and computerized customer information system. Applies basic radio communications protocols under the FCC rules and regulations. Analyzes, prepares and distributes situation reports to senior and executive management. Interprets and implements emergency plans and documents emergency responses. Monitors field unit locations and activity. Maintains current situational awareness of all SAWS policies, procedures and activities in order to facilitate awareness to the public and internal employees. Performs other duties as assigned.
DECISION MAKING
Emergency Operations Center Specialist works under general supervision.
MINIMUM REQUIREMENTS
High School diploma or GED. Three years' customer service experience performing call center and/or dispatching functions. Proficient in the use of computerized customer service, dispatching systems, word processing, Excel spreadsheets, and multiple database software applications. Proficient at reading and interpreting maps and graphic schematic plans. Able to use the two-way radio communications systems. Able to use the Incident Command System and the National Incident Command System. Ability to work regularly scheduled shifts within SAWS's hours of operation including the training period where lunches and breaks are scheduled with the flexibility to adjust daily schedule and work overtime and/or weekends as needed. PREFERRED QUALIFICATIONS
Bilingual in English/Spanish. Proficient on the use of two-way radio communications systems. Proficient at reading and interpreting maps and graphic schematic plans. Proficient on the Incident Command System and the National Incident Command System.
JOB DIMENSIONS
Constant contact with internal and external customers, field personnel and the general public. Communicates effectively, verbally and in writing.
PHYSICAL DEMANDS AND WORKING CONDITIONS Working conditions are in an office environment. Physical requirements include lifting up to 25 pounds occasionally. Subject to sitting, standing and walking for long periods of time. Requires speech, hearing and visual acuity.
Required to work hours other than regular schedule, including shift work, weekends and holidays on a rotating basis. May be required to be on-call and work overtime. San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers. From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following:
Competitive, market-based salaries Performance-based incentives Medical benefits Dental benefits Life insurance Prescription drug program Vision care plan Two retirement plans Deferred compensation plans (457 plan) Disability income Paid leave (vacation, sick, personal) Education assistance program Employee assistance program Flexible, tax-deferred health and dependent care spending accounts Wellness programs On-Site Fitness Facilities Community service opportunities Click on the link for additional information regarding benefits: 01
*Are you a current SAWS employee (part-time, full-time, intern, temporary, or contract)?
Yes No
02
*Which best describes your highest level of education?
I do NOT have a High School Diploma/GED I have a High School Diploma or GED I have some college hours (less than 60 credits) I have an Associate's Degree or equivalent amount of credits (60 credits or more) I have a Bachelor's Degree I have a Master's Degree I have a Doctorate's Degree I have a Juris Doctorate
03
*If you attended college, indicate college hours completed, degree type, and major. 04
Emergency Operations Center Specialist - How many years of experience do you have performing call center and/or dispatching functions?
No experience Less than 3 years of experience Between 3 to 5 years of experience More than 5 years of experience
05
(PR) Emergency Operations Center Specialist - Describe your experience in the use of the Incident Command System and the National Incident Command System. Please provide dates and positions in which you have used these systems. If no experience, enter N/A. 06
Emergency Operations Center Specialist - Describe your experience with any water/wastewater field type activities. If no experience, enter N/A. 07
Emergency Operations Center Specialist - Describe your experience with work order system. If no experience, enter N/A. 08
Emergency Operations Center Specialist - Describe your experience with two-way radio communications systems. Please provide dates and positions in which you have used these systems. If no experience, enter N/A. 09
Emergency Operations Center Specialist - Please describe your knowledge in the use of computerized customer service, dispatching systems, word processing, Excel spreadsheets, and multiple database software applications. Please provide dates and positions in which you have used these systems. If no experience, enter N/A. 10
Emergency Operations Center Specialist - Do you have three or more years' experience working in a team environment? Please describe team setting. If no experience, enter N/A. 11
Emergency Operations Center Specialist - Describe your experience with reading or utilizing an electronic mapping system. Indicate number of years and type of systems. If no experience, enter N/A. 12
Emergency Operations Center Specialist - Do you speak Spanish fluently? If so, do you have the capability to engage in a full dialogue with customer inquiries?
Yes No
Required Question
$41,496.00 - $63,773.00 Annually Location :
San Antonio, TX Job Type:
Full Time Job Number:
2025-00254 Department:
Operations Opening Date:
09/05/2025 Closing Date:
9/21/2025 11:59 PM Central
Grade 14 - Starting hourly rate: $19.95. Rate of pay depends on qualifications. Job Description JOB SUMMARY The Emergency Operations Center Specialist is responsible for communications in response to internal and external customer inquiries and emergency situations on a 24-hour basis.
ESSENTIAL FUNCTIONS Responds to customer inquiries and routes information to appropriate parties. Dispatches and assists personnel concerning emergency responses and general maintenance responses. Initiates general work orders and distributes field service orders for a variety of internal customers via email, two-way radio transmission and telephone. Responds to customer billing inquiries and processes online updates to customer account files and customer service programs, to include multiple monetary payments using customer service computer based programs. Simultaneously operates multiple types of communication consoles such as PC-based radio system and computerized customer information system. Applies basic radio communications protocols under the FCC rules and regulations. Analyzes, prepares and distributes situation reports to senior and executive management. Interprets and implements emergency plans and documents emergency responses. Monitors field unit locations and activity. Maintains current situational awareness of all SAWS policies, procedures and activities in order to facilitate awareness to the public and internal employees. Performs other duties as assigned.
DECISION MAKING
Emergency Operations Center Specialist works under general supervision.
MINIMUM REQUIREMENTS
High School diploma or GED. Three years' customer service experience performing call center and/or dispatching functions. Proficient in the use of computerized customer service, dispatching systems, word processing, Excel spreadsheets, and multiple database software applications. Proficient at reading and interpreting maps and graphic schematic plans. Able to use the two-way radio communications systems. Able to use the Incident Command System and the National Incident Command System. Ability to work regularly scheduled shifts within SAWS's hours of operation including the training period where lunches and breaks are scheduled with the flexibility to adjust daily schedule and work overtime and/or weekends as needed. PREFERRED QUALIFICATIONS
Bilingual in English/Spanish. Proficient on the use of two-way radio communications systems. Proficient at reading and interpreting maps and graphic schematic plans. Proficient on the Incident Command System and the National Incident Command System.
JOB DIMENSIONS
Constant contact with internal and external customers, field personnel and the general public. Communicates effectively, verbally and in writing.
PHYSICAL DEMANDS AND WORKING CONDITIONS Working conditions are in an office environment. Physical requirements include lifting up to 25 pounds occasionally. Subject to sitting, standing and walking for long periods of time. Requires speech, hearing and visual acuity.
Required to work hours other than regular schedule, including shift work, weekends and holidays on a rotating basis. May be required to be on-call and work overtime. San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers. From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following:
Competitive, market-based salaries Performance-based incentives Medical benefits Dental benefits Life insurance Prescription drug program Vision care plan Two retirement plans Deferred compensation plans (457 plan) Disability income Paid leave (vacation, sick, personal) Education assistance program Employee assistance program Flexible, tax-deferred health and dependent care spending accounts Wellness programs On-Site Fitness Facilities Community service opportunities Click on the link for additional information regarding benefits: 01
*Are you a current SAWS employee (part-time, full-time, intern, temporary, or contract)?
Yes No
02
*Which best describes your highest level of education?
I do NOT have a High School Diploma/GED I have a High School Diploma or GED I have some college hours (less than 60 credits) I have an Associate's Degree or equivalent amount of credits (60 credits or more) I have a Bachelor's Degree I have a Master's Degree I have a Doctorate's Degree I have a Juris Doctorate
03
*If you attended college, indicate college hours completed, degree type, and major. 04
Emergency Operations Center Specialist - How many years of experience do you have performing call center and/or dispatching functions?
No experience Less than 3 years of experience Between 3 to 5 years of experience More than 5 years of experience
05
(PR) Emergency Operations Center Specialist - Describe your experience in the use of the Incident Command System and the National Incident Command System. Please provide dates and positions in which you have used these systems. If no experience, enter N/A. 06
Emergency Operations Center Specialist - Describe your experience with any water/wastewater field type activities. If no experience, enter N/A. 07
Emergency Operations Center Specialist - Describe your experience with work order system. If no experience, enter N/A. 08
Emergency Operations Center Specialist - Describe your experience with two-way radio communications systems. Please provide dates and positions in which you have used these systems. If no experience, enter N/A. 09
Emergency Operations Center Specialist - Please describe your knowledge in the use of computerized customer service, dispatching systems, word processing, Excel spreadsheets, and multiple database software applications. Please provide dates and positions in which you have used these systems. If no experience, enter N/A. 10
Emergency Operations Center Specialist - Do you have three or more years' experience working in a team environment? Please describe team setting. If no experience, enter N/A. 11
Emergency Operations Center Specialist - Describe your experience with reading or utilizing an electronic mapping system. Indicate number of years and type of systems. If no experience, enter N/A. 12
Emergency Operations Center Specialist - Do you speak Spanish fluently? If so, do you have the capability to engage in a full dialogue with customer inquiries?
Yes No
Required Question