Aditi Consulting
Payrate: $35.00 - $38.00/hr. Summary:We are seeking a temporary Application Support Analyst to join the Global Payments Operations (GPO) Production Support team. This person will work alongside a globally distributed team across Austin and India, and will support the mission-critical payment applications that power Company's buyer-seller financial flows. This role is ideal for someone with strong application support or operational engineering experience who is comfortable working in complex production environments, interacting with vendors, and ensuring issue resolution aligned with SLA expectations. Responsibilities Provide L2+ support for live payment platforms and enterprise payment applications in production Monitor, triage, and resolve incidents using tools like Grafana, Kibana and SQL queries Perform batch job support, including schedule adjustments for SLAs, maintenance windows, and outages Use UC4 to maintain and troubleshoot job orchestration workflows Collaborate with internal partners and vendors (e.g., Adyen, JPMC, PayPal) to resolve processing delays or file issues Execute and update SOPs, dashboards, and knowledge base content Support compliance-related workflows (e.g., KYC, SAR, FIU) and ensure event data pipelines are monitored and functional Participate in post-release smoke testing and steady-state support for new features Perform validation checks, track error logs, and follow through with corrective actions across functional domains such as: Seller payouts Tax reporting (e.g., 1099K, DAC7) Invoice generation and reconciliations Disputes and collections Raise defects or enhancement requests with product teams and document root cause and resolution patterns Required Skills and Experience: 2-4 years of application support or production operations experience (preferably in fintech, banking, or enterprise SaaS) Strong experience with Unix/Linux, Python or Shell scripting, and querying using SQL / PL-SQL Experience with one or more orchestration/scheduling tools: UC4, or CTRL-M Familiarity with monitoring/logging tools like Grafana, Kibana Exposure to payments, billing, finance, or compliance systems preferred Ability to coordinate across technical and functional teams to resolve time-sensitive issues Pay Transparency: The typical base pay for this role across the U.S. is: $35.00 - $38.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance. For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy (https://www.aditiconsulting.com/privacypolicy). Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human based decision making in employment decisions. By applying to this position, you agree to Aditi's use of AI technology, including calls from an AI Voice Recruiter. #AditiConsulting#25-22149