City of Burbank, CA
Salary :
$58,563.18 - $80,729.74 Annually Location :
Burbank, CA Job Type:
Full-Time Job Number:
250942B1 Department:
Information Technology Opening Date:
09/05/2025 Closing Date:
9/19/2025 5:00 PM Pacific
OPEN COMPETITIVE RECRUITMENT
Open to all qualified candidates. Tentative examination dates for this recruitment: Week of 10/6/25 - Written examination Week of 10/22/25 - Oral interview
Dates may change due to unforeseen circumstances. Candidates who pass each phase of the recruitment process will be notified of the official examination dates.
Under supervision, provides routine and basic customer support by evaluating, solving, and/or routing problem calls related to information technology hardware, software, networking, and applications; and performs related work as required. Essential Functions Provides routine technical and basic end user technical support to all City personnel; receives, logs, evaluates, and routes user calls to the support center for assistance and repair; assists in diagnosing and resolving problem calls with the aid of help desk tools, remote control tools, and manuals; monitors problem calls and resolutions; follows-up and reports calls to ensure a timely response and resolution; coaches departmental users in how to use standard desktop equipment/software; resets user passwords and adds, purges, and/or migrates users; prepares various reports; prepares basic instructions for customers on how to resolve common problems; installs, configures, and tests hardware and/or software; drives on City business. Minimum Qualifications Employment Standards:
Knowledge of desktop computers, hardware, and software with the ability to understand and interpret written technical material.
Ability to operate standard computers and peripheral equipment; use analytical skills to diagnose and troubleshoot components such as hardware, software, networking, and applications; perform assigned tasks quickly and accurately; follow oral and written directions; use telephone; write or use a keyboard to communicate through written means; establish and maintain effective working relationships with supervisors, fellow employees, and the public.
Education/Training:
Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for acceptable job performance as determined by the City. Example combination includes, but is not limited to graduation from high school or equivalent and one year of responsible experience using a desktop computer in a business or professional environment, including interfacing with customers and/or the public.
Special Conditions & Requirements : The physical ability to lift computer equipment up to 40 pounds;perform sedentary to medium work involving moving from one area to another; have sufficient hand/eyecoordination to perform repetitive movements such as typing; have extensive exposure to video displayterminals/computers; bend, kneel, squat, and twist to adjust equipment; perform simple and powergrasping, pushing, pulling, and fine manipulation; see and hear with a sufficient acuity to successfullyperform all aspects of the job; differentiate various colors of wires and diagrams.
License & Certificates:
A valid California Class "C" driver's license or equivalent at time of appointment.
Supplemental Information None. This job title is represented by the Burbank City Employees' Association (BCEA)
The City of Burbank offers excellent employee benefits, please click on the following link for additional information regarding employee benefits: https://www.burbankca.gov/web/management-services/employee-benefits
Additionally, there are Benefit Summary Sheets for each represented and unrepresented employee group that provide a more detailed summary of benefits. There are also some Benefit Summary Sheets for specific job titles. To access the Benefit Summary Sheets, please click here: https://www.burbankca.gov/web/management-services/benefits-summary-sheets
Please note, employee benefits vary based on employment status - full-time or part-time; regular or temporary, and many benefits are not applicable to temporary employees. 01
What is the highest level of education you have completed?
High school diploma or GED Associates degree Bachelors degree None of the above
02
How many years of experience using a desktop computer in a business or professional environment, including interfacing with customers and/or the public do you have?
0-6 months 6-11 months 1+ years No experience
03
I understand that all requested information must be furnished on the application itself. Resumes and/or attachments may be included, but CANNOT BE SUBSTITUTED for a completed application form. A resume submitted in lieu of an application will not be sufficient. Furthermore, "See resume" is not an acceptable response under Duties. An application containing this response may be deemed incomplete. If I do not provide information on my application under Education, Experience, and/or License and Certificates sections that I meet the minimum qualifications for the position I am applying for, I will be deemed "not qualified" and may not proceed in the recruitment.
Yes No
Required Question
$58,563.18 - $80,729.74 Annually Location :
Burbank, CA Job Type:
Full-Time Job Number:
250942B1 Department:
Information Technology Opening Date:
09/05/2025 Closing Date:
9/19/2025 5:00 PM Pacific
OPEN COMPETITIVE RECRUITMENT
Open to all qualified candidates. Tentative examination dates for this recruitment: Week of 10/6/25 - Written examination Week of 10/22/25 - Oral interview
Dates may change due to unforeseen circumstances. Candidates who pass each phase of the recruitment process will be notified of the official examination dates.
Under supervision, provides routine and basic customer support by evaluating, solving, and/or routing problem calls related to information technology hardware, software, networking, and applications; and performs related work as required. Essential Functions Provides routine technical and basic end user technical support to all City personnel; receives, logs, evaluates, and routes user calls to the support center for assistance and repair; assists in diagnosing and resolving problem calls with the aid of help desk tools, remote control tools, and manuals; monitors problem calls and resolutions; follows-up and reports calls to ensure a timely response and resolution; coaches departmental users in how to use standard desktop equipment/software; resets user passwords and adds, purges, and/or migrates users; prepares various reports; prepares basic instructions for customers on how to resolve common problems; installs, configures, and tests hardware and/or software; drives on City business. Minimum Qualifications Employment Standards:
Knowledge of desktop computers, hardware, and software with the ability to understand and interpret written technical material.
Ability to operate standard computers and peripheral equipment; use analytical skills to diagnose and troubleshoot components such as hardware, software, networking, and applications; perform assigned tasks quickly and accurately; follow oral and written directions; use telephone; write or use a keyboard to communicate through written means; establish and maintain effective working relationships with supervisors, fellow employees, and the public.
Education/Training:
Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for acceptable job performance as determined by the City. Example combination includes, but is not limited to graduation from high school or equivalent and one year of responsible experience using a desktop computer in a business or professional environment, including interfacing with customers and/or the public.
Special Conditions & Requirements : The physical ability to lift computer equipment up to 40 pounds;perform sedentary to medium work involving moving from one area to another; have sufficient hand/eyecoordination to perform repetitive movements such as typing; have extensive exposure to video displayterminals/computers; bend, kneel, squat, and twist to adjust equipment; perform simple and powergrasping, pushing, pulling, and fine manipulation; see and hear with a sufficient acuity to successfullyperform all aspects of the job; differentiate various colors of wires and diagrams.
License & Certificates:
A valid California Class "C" driver's license or equivalent at time of appointment.
Supplemental Information None. This job title is represented by the Burbank City Employees' Association (BCEA)
The City of Burbank offers excellent employee benefits, please click on the following link for additional information regarding employee benefits: https://www.burbankca.gov/web/management-services/employee-benefits
Additionally, there are Benefit Summary Sheets for each represented and unrepresented employee group that provide a more detailed summary of benefits. There are also some Benefit Summary Sheets for specific job titles. To access the Benefit Summary Sheets, please click here: https://www.burbankca.gov/web/management-services/benefits-summary-sheets
Please note, employee benefits vary based on employment status - full-time or part-time; regular or temporary, and many benefits are not applicable to temporary employees. 01
What is the highest level of education you have completed?
High school diploma or GED Associates degree Bachelors degree None of the above
02
How many years of experience using a desktop computer in a business or professional environment, including interfacing with customers and/or the public do you have?
0-6 months 6-11 months 1+ years No experience
03
I understand that all requested information must be furnished on the application itself. Resumes and/or attachments may be included, but CANNOT BE SUBSTITUTED for a completed application form. A resume submitted in lieu of an application will not be sufficient. Furthermore, "See resume" is not an acceptable response under Duties. An application containing this response may be deemed incomplete. If I do not provide information on my application under Education, Experience, and/or License and Certificates sections that I meet the minimum qualifications for the position I am applying for, I will be deemed "not qualified" and may not proceed in the recruitment.
Yes No
Required Question