Polestar Plumbing Heating and Cooling
Call Center Representative
Polestar Plumbing Heating and Cooling, Overland Park, Kansas, United States, 66213
Job Type
Full-time
Description
Who We Are:
Polestar Plumbing, Heating & Cooling has proudly served the Kansas City community for over 41 years. As a locally operated company, we specialize in providing trusted plumbing, heating, and cooling solutions with a commitment to excellence. Our goal is simple: to be the best we can for our customers-delivering honest service, expert guidance, and lasting comfort for every home we visit. At Polestar, your comfort is our priority.
Why Join Us:
$21-$25 per hour PTO and Paid Holidays Comprehensive benefits package including matching 401K, Medical, Dental, Vision, Accidental & Critical illness coverages. Paid $15,000 Life Insurance and Long-Term Disability coverage What You'll Be Doing
Answer incoming calls and respond to customer inquiries in a professional and efficient manner Schedule service appointments and dispatch technicians using industry-specific software Communicate effectively with customers, technicians, and internal teams to ensure timely service Handle service follow-ups, warranty claims, and customer complaints with a solutions-oriented approach Maintain accurate records of customer interactions, jobs, and billing details Provide support to field teams and assist with general administrative tasks as needed Our 3 Step Hiring Process:
At Polestar, we know great talent moves fast-and so do we. Our hiring process is designed to be
quick, efficient, and candidate-friendly.
If you're actively looking, we can often complete the process within
24-48 hours ! Apply
Submit your application online or via email with your resume and relevant details. (carlee@polestarplumbing.com) Phone Screen
If your experience is a match, our team will reach out- often the same day -for a brief phone interview. In-Person Interview
If the phone screen goes well, we'll schedule an in-person interview- usually within 24 hours . You'll meet with team members, ask questions, and learn more about working at Polestar.
Requirements:
MUST HAVE NIGHT AND WEEKEND SHIFT AVAILABILITY
. This is
NOT
going to be a Monday-Friday schedule Strong understanding of HVAC terminology, services, and scheduling practices Excellent communication and interpersonal skills Ability to work in a high-volume, fast-paced environment Proficiency with dispatching and CRM software (e.g., Service Titan, Housecall Pro, etc.) Strong organizational skills and attention to detail Location:
7252 W Frontage Rd, Merriam, KS 66203
Think you'd be a great fit? So do we! Come grow with us at Polestar-apply now!
Polestar Plumbing, Inc. is an equal employment opportunity and affirmative action employer.
Salary Description
$21.00-$25.00
Full-time
Description
Who We Are:
Polestar Plumbing, Heating & Cooling has proudly served the Kansas City community for over 41 years. As a locally operated company, we specialize in providing trusted plumbing, heating, and cooling solutions with a commitment to excellence. Our goal is simple: to be the best we can for our customers-delivering honest service, expert guidance, and lasting comfort for every home we visit. At Polestar, your comfort is our priority.
Why Join Us:
$21-$25 per hour PTO and Paid Holidays Comprehensive benefits package including matching 401K, Medical, Dental, Vision, Accidental & Critical illness coverages. Paid $15,000 Life Insurance and Long-Term Disability coverage What You'll Be Doing
Answer incoming calls and respond to customer inquiries in a professional and efficient manner Schedule service appointments and dispatch technicians using industry-specific software Communicate effectively with customers, technicians, and internal teams to ensure timely service Handle service follow-ups, warranty claims, and customer complaints with a solutions-oriented approach Maintain accurate records of customer interactions, jobs, and billing details Provide support to field teams and assist with general administrative tasks as needed Our 3 Step Hiring Process:
At Polestar, we know great talent moves fast-and so do we. Our hiring process is designed to be
quick, efficient, and candidate-friendly.
If you're actively looking, we can often complete the process within
24-48 hours ! Apply
Submit your application online or via email with your resume and relevant details. (carlee@polestarplumbing.com) Phone Screen
If your experience is a match, our team will reach out- often the same day -for a brief phone interview. In-Person Interview
If the phone screen goes well, we'll schedule an in-person interview- usually within 24 hours . You'll meet with team members, ask questions, and learn more about working at Polestar.
Requirements:
MUST HAVE NIGHT AND WEEKEND SHIFT AVAILABILITY
. This is
NOT
going to be a Monday-Friday schedule Strong understanding of HVAC terminology, services, and scheduling practices Excellent communication and interpersonal skills Ability to work in a high-volume, fast-paced environment Proficiency with dispatching and CRM software (e.g., Service Titan, Housecall Pro, etc.) Strong organizational skills and attention to detail Location:
7252 W Frontage Rd, Merriam, KS 66203
Think you'd be a great fit? So do we! Come grow with us at Polestar-apply now!
Polestar Plumbing, Inc. is an equal employment opportunity and affirmative action employer.
Salary Description
$21.00-$25.00