Stonebridge
Overview
Director of Operations at StoneBridge in Maryland Heights.
Responsibilities
- Overseeing Daily Operations: Ensuring smooth functioning of all departments (front desk, housekeeping, food & beverage, maintenance, etc.).
- Inventory management: Monitoring inventory and ordering supplies as needed.
- Maintaining and improving the hotel's physical appearance and functionality.
- Managing budgets and financial plans, controlling expenditures.
- Preparing and reviewing performance reports.
- Maximizing profitability and revenue generation.
- Implementing cost control measures across all departments.
- Staff Management and Development: Leading and motivating staff to deliver exceptional service. Conducting regular staff meetings and training sessions. Fostering a positive and productive work environment. Ensuring staff compliance with company policies and procedures.
- Customer Service: Monitoring guest feedback and addressing concerns. Implementing strategies to enhance guest satisfaction. Ensuring a welcoming and positive experience for all guests.
- Compliance and Safety: Ensuring compliance with health, safety, and security regulations. Maintaining a safe and secure environment for guests and staff. Implementing and enforcing policies and procedures.
- Collaboration and Communication: Collaborating with other hotel managers and departments. Communicating effectively with staff, guests, and external parties. Working with marketing and sales teams to promote the hotel.
- Problem Solving: Identifying and resolving operational issues and challenges. Developing and implementing solutions to improve efficiency and guest experience.
Qualifications
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industries: Hospitals and Health Care
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