Director of Operations

Overview

Executive Director-Northside Association for Community Development Kalamazoo

Position Summary

At NACD, we are dedicated to fostering a healthier, safer, and more economically vibrant community through job creation, financial empowerment, and neighborhood revitalization. We are seeking a dynamic and detail-oriented Operations Director who thrives in a fast-paced environment and is ready to wear multiple hats. This role will be critical in supporting internal operations, financial management, organizational systems, work force development, and grant administration.

The ideal candidate will be a proactive leader with a strong background in nonprofit operations, financial oversight, and systems management. This position offers a unique opportunity to work closely with the Executive Director and play an integral role in driving the mission forward.

Responsibilities

• Financial & Budgeting
  • Manage day-to-day financial operations, including budgeting, reporting, and compliance.
  • Prepare and maintain income and expense reports.
  • Maintain organized records for tax filings, grant documents, and financial reports.
  • Prepare grant reports and closeout documentation as needed.
  • Track and file all invoices, payments, and check reports accurately.
• Payroll & HR
  • Process bi-weekly payroll and maintain employee timesheet records.
  • Ensure all hiring documentation is completed and filed appropriately.
  • Maintain secure HR and tenant files in compliance with confidentiality standards.
  • Support performance review processes and identify staff training opportunities.
• Workforce Development
  • Serve as NACDs liaison with workforce development agencies, employers, and training providers.
  • Build and maintain relationships that expand employment and training opportunities for the Northside community.
  • Connect residents and community members to workforce programs, job readiness resources, and employment opportunities.
  • Assist community members with the enrollment process for training programs, workshops, and employment services.
  • Help coordinate career fairs, workshops, and information sessions.
  • Collect and share feedback with partners to ensure programs are responsive to community needs.
  • Provide light reporting and tracking of participation and outcomes.
  • Represent NACD at workforce development meetings and community collaborations.
• Operational Oversight
  • Assist with rental payments and maintain accurate tracking systems.
  • Create and maintain operational binders and procedure manuals.
  • Serve as administrator for all organizational email accounts.
  • Maintain and organize company passwords for digital platforms.
  • Support Executive Director with meeting schedules, minutes, and administrative tasks.
  • Manage daily administrative operations, including internal systems, vendor coordination, and policy implementation.
  • Provide leadership and support to administrative team members, ensuring smooth front desk operations and positive, professional interactions with the public.
  • Oversee office communications, including phone and visitor protocols, to ensure welcoming and responsive experience for community members.
  • Serve as primary liaison to fiscally sponsored organizations, ensuring transparent financial processes and responsive communication.
  • Maintain and improve operational procedures to ensure alignment with NACDs mission and strategic goals.
  • Lead and implement special projects and cross-functional initiatives.
  • Support evaluation systems to track program outcomes and organizational performance.
• Reporting & Communication
  • Provide financial reporting for grants and expenditures upon request.
  • Prepare deposit slips and handle bi-monthly check deposits.
  • Consolidate and manage incoming mail and communications.
  • Assist in the development of the annual budget.

Qualifications

• Bachelors degree in business administration, Finance, Management, or a related field (Masters preferred).
• 2+ years of experience in nonprofit, operations, administration, or business management.
• Demonstrated experience in budgeting, payroll, and accounting systems (QuickBooks proficiency required).
• Strong understanding of nonprofit compliance, grant administration, and HR best practices.
• Exceptional organizational and leadership skills.
• Superior interpersonal, communication, and negotiation skills.
• Proficient in data analysis tools, CRM platforms, and Microsoft Office Suite.
• Ability to manage multiple projects independently with attention to detail.
• Strong problem-solving abilities and a commitment to continuous improvement.
• Professionalism in working with a diverse team, community members, and external partners.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Non-profit Organizations

Compensation

Location: Kalamazoo, MI. Salary: $185,000.00-$195,000.00