The Auto Club Group
Licensed Customer Service Representative - Plantation, FL
The Auto Club Group, Fort Lauderdale, Florida, us, 33336
Field Insurance Service Representative
Join America's most trusted brand with over 100 years of service. Why choose AAA The Auto Club Group (ACG)? ACG offers excellent and comprehensive benefits packages: Medical, dental and vision benefits 401k Match Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, and rewards and much more A DAY IN THE LIFE OF A FIELD INSURANCE SERVICE REPRESENTATIVE The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts. Responsibilities include: Performing retention calls, processing applications, renewals, amendments, resolving customer problems, and selling membership and financial products (credit cards) Providing price quotes on all insurance products and factoring in all applicable rules and discounts to complete the sale Taking insurance payments (initial, installment, lapse, or reinstatement) Responding to customers' insurance inquiries and explaining product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products Referring to agent when appropriate Recognizing and promoting cross-sale opportunities within the context of servicing a change to an existing member's policy and providing efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures Providing customer assistance through the performance of sales processing activities and assisting management and agents when applicable Conducting outbound promotional and retention call activities per management request and providing general promotion of Auto Club Group products and services following established guidelines Participating in a team environment to promote customer satisfaction and consistent service following the customer service model Receiving and resolving member/customer complaints and seeking assistance from management in complaint resolution as necessary Participating in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities Fulfilling, maintaining, and servicing insurance policies Responding to inquiries regarding insurance availability, eligibility, coverage, preparing insurance proposals, policy changes, transfers, and billing clarification Contacting members or insureds regarding the renewal of delinquent memberships, late premium payments, and soliciting reinstatements in the event of policy cancellations Verifying new business applications Referring relevant members/insureds to other lines of business (i.e. Travel and Life) Processing insurance and membership payments Updating electronic member information Maintaining filing systems and providing other general Agency support HOW WE REWARD OUR EMPLOYEES Starting hourly wage of $23.00 - $25.50 per hour, based on experience WE ARE LOOKING FOR CANDIDATES WHO Required Qualifications: A Current Property & Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products Successful completion of Customer Service, Insurance, and Membership training within 6 months of hire Education: High School Diploma or equivalent Work Experience: Provide a high level of customer-focused service Service insurance policies and processing applications, renewals, and amendments Respond to billing and coverage questions Process monetary transactions; taking payments Promote the sales of insurance products and services using established guidelines Present complex information in a clear and concise manner Knowledge and Skills: Analyze member/potential customer insurance needs and determine appropriate levels of coverage Prepare appropriate rate quotations Organize, plan, and promote the sale of ACG insurance and membership products and services Perform outbound service calls Maintain accurate records Insurance terminology General insurance regulations Underwriting procedures Sales regulatory and compliance guidelines Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM) Work effectively in a team environment Work independently, with minimal supervision Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility Proficient in using Microsoft Office products Read, comprehend, and communicate clearly and concisely in the work environment and with the public Perform mathematical calculations to accurately perform monetary transactions Work under pressure in a high volume, fast paced customer service environment Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services Work Environment: Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
Join America's most trusted brand with over 100 years of service. Why choose AAA The Auto Club Group (ACG)? ACG offers excellent and comprehensive benefits packages: Medical, dental and vision benefits 401k Match Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, and rewards and much more A DAY IN THE LIFE OF A FIELD INSURANCE SERVICE REPRESENTATIVE The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts. Responsibilities include: Performing retention calls, processing applications, renewals, amendments, resolving customer problems, and selling membership and financial products (credit cards) Providing price quotes on all insurance products and factoring in all applicable rules and discounts to complete the sale Taking insurance payments (initial, installment, lapse, or reinstatement) Responding to customers' insurance inquiries and explaining product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products Referring to agent when appropriate Recognizing and promoting cross-sale opportunities within the context of servicing a change to an existing member's policy and providing efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures Providing customer assistance through the performance of sales processing activities and assisting management and agents when applicable Conducting outbound promotional and retention call activities per management request and providing general promotion of Auto Club Group products and services following established guidelines Participating in a team environment to promote customer satisfaction and consistent service following the customer service model Receiving and resolving member/customer complaints and seeking assistance from management in complaint resolution as necessary Participating in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities Fulfilling, maintaining, and servicing insurance policies Responding to inquiries regarding insurance availability, eligibility, coverage, preparing insurance proposals, policy changes, transfers, and billing clarification Contacting members or insureds regarding the renewal of delinquent memberships, late premium payments, and soliciting reinstatements in the event of policy cancellations Verifying new business applications Referring relevant members/insureds to other lines of business (i.e. Travel and Life) Processing insurance and membership payments Updating electronic member information Maintaining filing systems and providing other general Agency support HOW WE REWARD OUR EMPLOYEES Starting hourly wage of $23.00 - $25.50 per hour, based on experience WE ARE LOOKING FOR CANDIDATES WHO Required Qualifications: A Current Property & Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products Successful completion of Customer Service, Insurance, and Membership training within 6 months of hire Education: High School Diploma or equivalent Work Experience: Provide a high level of customer-focused service Service insurance policies and processing applications, renewals, and amendments Respond to billing and coverage questions Process monetary transactions; taking payments Promote the sales of insurance products and services using established guidelines Present complex information in a clear and concise manner Knowledge and Skills: Analyze member/potential customer insurance needs and determine appropriate levels of coverage Prepare appropriate rate quotations Organize, plan, and promote the sale of ACG insurance and membership products and services Perform outbound service calls Maintain accurate records Insurance terminology General insurance regulations Underwriting procedures Sales regulatory and compliance guidelines Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM) Work effectively in a team environment Work independently, with minimal supervision Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility Proficient in using Microsoft Office products Read, comprehend, and communicate clearly and concisely in the work environment and with the public Perform mathematical calculations to accurately perform monetary transactions Work under pressure in a high volume, fast paced customer service environment Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services Work Environment: Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.