Receptionist (Call Center) Job at Accelerated Urgent Care in California

Overview

Receptionist (Call Center) at Accelerated Urgent Care. Join to apply for the role at Accelerated Urgent Care.

About Us: Simply put, our purpose at Accelerated Urgent Care is to get you quality care when you need it. We aim to foster a supportive environment where our team members can develop their careers. We are a fast-growing company that doubles in size year after year since 2012, with 16 clinics across 5 regions in California and growing. Our core values are Friendliness, Competence, Respect, Teamwork, Compassion, Hard work, Integrity, Humility, Dedication.

Job Type: Part-time

Job Overview

Our receptionist position is responsible for scheduling and interacting with patients via telephone, face to face, email, and performing a range of duties which includes gathering required information in preparation for the patient’s on-site appointment. Work is performed in a medical office setting.

Essential Responsibilities

• Welcomes all patients and visitors by greeting patients and visitors in person or on the telephone.
• Handles all incoming telephone calls from patients, makes appointments and answers general questions and inquiries.
• Uses computer systems to refer to existing patient information or set up new patients in the scheduling tool.
• Maintains registration flow by efficiently moving patients through the process and readying them for clinical staff using Experity.
• Interacts with patients by answering questions, providing information, and keeping the reception area in order.
• After completion of the call and input of the patient information, the representative checks records verifying the details entered and adds any additional notes that may be necessary.
• Explains all current fees and patient financial responsibility and informs the patient of payment required for existing balances due at or before the next appointment.
• Schedules to ensure efficient patient flow based on predetermined appointment availability.
• Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential.
• Follows up with patients when they are a no-show for an appointment and may make calls to patients asking if they were satisfied with the service they received.
• Maintains general filing system and files appropriate correspondence electronically or manually.
• Receives, directs and relays telephone and fax messages.
• Responds to calls efficiently, not putting timesaving before the quality of service.
• Maintain inventories of supplies and provide a list of what is needed to the Team Leader.
• Must be able to cover Medical Reception/Call Center desk as needed.
• Performs other general administrative tasks as directed by the team lead.

Qualifications

Minimum Requirements | Qualification:

• High school diploma or GED required.
• Minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience in a medical receptionist/customer service role.
• Knowledge of multi-line phone systems.
• Proficient in computers and relevant software applications and practice management technology including electronic recordkeeping.
• Knowledge of customer service principles and practices.
• Demonstrated initiative and strong organizational skills.
• Exceptional interpersonal communication skills with a positive tone and welcoming body language.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Deals with confidential information and/or issues using discretion and judgment.
• Must be able to sit for long periods of time, have the manual dexterity to work computer systems and keyboard.
• Must be able to have face-to-face conversations with patients and staff.
• Must be able to lift 25 lbs.

Preferred | Desired Experience:

• Prior Call Center experience in a medical office.
• Experience with electronic scheduling systems and electronic medical records (EMR).

Benefits and Details

Position Type: Part-time, Non-Exempt

Position Hours: Varied - Rotating Shifts

Job Type: Part-time

Benefits: Medical, Dental, Vision, Life and PTO.