Overview
Join to apply for the IT Support Specialist role at BigIron. BigIron is looking for an IT Support Specialist to join our team. This role contributes to the success of BigIron by administering IT equipment & software and providing IT support to employees. The ideal candidate will have a solid understanding of Microsoft user technologies, Windows operating system, endpoint management & security, MS Active Directory, hardware troubleshooting, and helpdesk experience. This position will have a key role in supporting and maintaining endpoint hardware, unified communications, cloud software, and security solutions. In addition, the IT Support Specialist will support BigIron through ongoing collaboration with peers, co-workers, supervisors, managers, vendors, clients, and others who do business with Big Iron.
Seniority level: Associate • Employment type: Full-time • Job function: Information Technology • Industries: Technology, Information and Internet
Responsibilities
- Serve as the first point of contact for IT-related issues, delivering timely and effective support.
- Document & track support requests, resolutions, and systems changes in alignment with department goals.
- Provide prompt technical support to end-users, ensuring hardware and software are operating effectively.
- Install, configure, and maintain IT equipment & software, including computers, printers, and peripherals.
- Administer Microsoft 365 applications, including but not limited to Office, Exchange Online, OneDrive, and Teams.
- Troubleshoot and resolve issues on M365 applications, cloud software, and auction-management software.
- Collaborate with network administrators and cloud architects to maintain and troubleshoot network, Wi-Fi, and VOIP infrastructure, ensuring uninterrupted connectivity.
- Implement security measures to safeguard against cyber threats.
- Respond to technical issues professionally and expediently.
- Collaborate with internal teams to optimize the user experience and enhance operational efficiency.
- Conduct training sessions for end-users on software applications and best practices.
- Develop and update documentation for IT processes and procedures.
- Performs additional duties as assigned by management or required by the position.
Qualifications
- Bachelor’s degree in information technology, computer science, or a related field.
- Minimum of 1 year of experience in providing IT Helpdesk support.
- In-depth knowledge of Microsoft 365 applications, services, and administration.
- Strong understanding of on-site technical support and troubleshooting.
- Familiarity with auction industry software and technology is a plus.
- Ability to interface with 3rd party IT and helpdesk support contractor(s) to complete responsibilities.
- Experience working with cross-functional departments is a plus.
- Excellent communication skills, both verbal and written.
- Strong organizational and problem-solving skills.
- Must have a valid driver’s license and insurable driving record for occasional travel.
Benefits
- Health
- Vision
- 401k with Match
- PTO
- Floating Holidays
- Paid Holidays
- Wellness Reimbursements
BECOME PART OF THE BIGIRON LEGACY
As a swiftly expanding auction company, we are growing into new verticals and geographies offering special opportunities for dynamic leaders. Our sales volume, growth and strategic objectives are quickly elevating our demand and need for exceptional, experienced, and driven candidates to partner with our executive leadership in our mission to succeed. Working with us, you'll be challenged daily to improve yourself, and take on your position as if it was your own business. Our organization is seeking high-performance leaders that spark the entrepreneurial spirit in others and encourage them to live up to their true potential. When you join our team, you're becoming part of a multi-generational legacy that strives to become the most recognized, customer-focused equipment, real estate, transportation, livestock, and collector car platform in the online auction industry. Join us as we continue making waves in the industry. www.bigiron.com