IT Specialist Job at Ambition Preparatory Charter School in Jackson

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Overview

Ambition Preparatory Charter School is deeply committed to ensuring that every student in grades K-8 receives high-quality education. Our mission is to provide students with the academic skills and self-discipline needed for college and life success through high-quality instruction, intensive academic support, and hard work.

Responsibilities

• Addressing user tickets regarding hardware, software and networking issues
• Walking staff through installing applications and computer peripherals
• Asking targeted questions to diagnose problems
• Guiding users with simple, step-by-step instructions
• Conducting remote troubleshooting
• Supporting technology inventorying and warranty processes
• Testing alternative pathways until an issue is resolved
• Customizing desktop applications to meet user needs
• Recording technical issues and solutions in logs and creating technical documentation and manuals
• Directing unresolved issues to the next level of support personnel
• Following up with clients to ensure their systems are functional
• Reporting customer feedback and potential product requests
• Any other job-related duties assigned by management

Requirements

To be a part of the Ambition Prep team, all candidates must demonstrate an unwavering commitment to Ambition Prep’s mission, students, families, and community through the implementation of policies and procedures. Candidates must share the belief that every student can learn at an advanced level regardless of race, culture, or socioeconomic status. Candidates must be able to adapt efficiently in an ambiguous, fast-paced, start-up environment. Candidates should be team oriented and demonstrate a professional level of growth mindset, maturity, flexibility, promptness, commitment, and organization. Candidates must be receptive to constructive feedback with the ability to remodel positive behavior precisely and effectively keeping the common goal of every student in mind.

Qualifications

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Bachelor’s Degree preferred
• Successfully pass a background check required
• US Authorization to work
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude

Compensation

Ambition Preparatory Charter School offers competitive salaries and benefits commensurate with experience. Ambition Preparatory Charter School is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national or ethnic origin, age, disability, pregnancy, or veteran status.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Information Technology

Industries

• Education Administration Programs

Note: This description reflects the general nature and level of work performed by individuals hired into this job. This is not intended to be an exhaustive list of all responsibilities and duties. Ambition Prep reserves the right to change content based on business needs.