ZipRecruiter is hiring: IT Support Engineer - Hybrid in New York

Overview

Middleground provides outsourced IT services to clients in the Chicago area, including Healthcare, Legal, Financial, Manufacturing, and many more. This position is fast-paced and requires quick thinking and a can-do attitude.

We are looking for an eager, hungry, fast-paced, and motivated local to Illinois individual for full-time salaried employment who is willing to work hard and be a team player. The ideal candidate will be responsible for providing Windows-based technical support to end-users on a variety of issues under the guidance of senior engineers, as well as work towards maintaining and administering our client IT environment networks, servers, and cloud. Most technical support will be either from our office or on-site at client locations in the Chicago area.

This support will involve responding to telephone calls and e-mails and then identifying, researching, and resolving technical problems with Microsoft Windows related software and PC hardware. This role will provide support coverage for 40 hours a week, with occasional after-hours or weekend scheduled work and upgrades.

The right candidate is responsible for the continuous operation of all including personal computers, laptops, mobile devices, local and remote storage, telecommunications, printers, copiers, meeting room audio-visual support, desktop software support and network troubleshooting for clients.

Responsibilities

• Provide Windows-based technical support to end-users on a variety of issues under the guidance of senior engineers.
• Maintain and administer client IT environment networks, servers, and cloud (on-site or in-office).
• Respond to telephone calls and e-mails, identify, research, and resolve technical problems with Microsoft Windows related software and PC hardware.
• Ensure the continuous operation of computers, laptops, mobile devices, storage, telecommunications, printers, copiers, meeting room audio-visual support, desktop software, and network troubleshooting for clients.
• Support is on a 40-hour weekly basis with occasional after-hours or weekend work and upgrades.

Qualifications/Requirements

• College degree in Computer Science or equivalent work experience.
• Certifications in A+, MCSA, MCSE or equivalent work experience.
• Must have a minimum of 5 years’ work experience as an IT Support Engineer in a corporate or managed services environment.
• Must have 3-5 years of Microsoft Server experience.
• Must have excellent knowledge of Microsoft Office applications and be able to support them.
• Must have excellent customer service skills.
• Must be self-directed and have the ability to problem solve.
• Must have ability to be disciplined and self-sufficient.
• Ability to lift up to 50 lbs.
• Must have valid driver\'s license.
• Experience with Managed Service Provider environments is preferred.
• Prefer candidates local to the Chicago land and surrounding areas.

Compensation

You will learn an immense number of things at our company. Background will be checked. This will be a W2 position with a professional working environment.

Please send your resume and contact information, and one recent IT project you completed.

This will be a W2 position. Professional working environment.

How to apply

Please send your resume and contact information, and one recent IT project you completed.

Equal Employment Opportunity

Middleground Technologies provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. This includes, but is not limited to, pregnancy, childbirth, breastfeeding, or related conditions; expression/transgender status; and other protected categories. Equal employment opportunity applies to all terms and conditions of employment.

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