IT Systems Support Engineer Job at ZipRecruiter in Akron

Overview

Job Description: Systems Support Engineer

Salary: $80,000-$120,000

Join Pease Bell CPAs, a fast-growing, mid-sized public accounting firm with more than 160 professionals and offices in Cleveland, Fairlawn, and Lakewood, NJ. We support businesses across a wide range of sectors. Pease Bell CPAs has been named a NorthCoast 99 Top Workplace for 15 years, offering meaningful work with balance, professional growth, and team collaboration.

About the Role: This position plays a key role in ensuring our technology infrastructure supports a seamless and productive work environment. The ideal candidate balances day-to-day technical support with longer-term IT initiatives and serves as a liaison between users and systems to optimize technology usage while ensuring data security and operational continuity. You will contribute to strategic improvement of the IT environment, foster a culture of technological efficiency, and empower staff through reliable systems and knowledgeable support.

Responsibilities

• Provide timely technical support to staff for hardware, software, and network issues to minimize operational disruptions.
• Administer and maintain IT systems, including workstations, servers, software, phone systems, and peripheral devices.
• Monitor and enhance cybersecurity protocols to safeguard sensitive financial and organizational data.
• Support the implementation, configuration, and troubleshooting of accounting and business software (e.g., QuickBooks, Sage).
• Conduct staff training sessions on new technologies and software updates; create user guides and technical documentation.
• Manage software licenses, registrations, renewals, and compliance-related documentation.
• Collaborate with external vendors for the procurement, installation, and maintenance of IT hardware and software.
• Oversee system updates, data backups, and maintenance schedules to ensure reliability and compliance.
• Assist in defining and supporting technology-related goals and strategies aligned with organizational objectives.
• Research emerging IT trends and innovations; provide recommendations based on findings.
• Utilize help desk systems for ticket tracking and proper escalation of unresolved issues.
• Perform additional technology-related duties as needed and directed.

Education and Experience

Bachelor's degree or equivalent in Computer Science.

Five to ten years of related experience in technical support, systems administration, or an equivalent combination.

Professional certifications such as Network+, Azure, or equivalent are a plus. CoPilot, Power Automate, or equivalent are a plus. Knowledge of Microsoft Edge/Firefox/Chrome; Local/Wide Area Network Technology; Microsoft Active Directory; Azure; Office 365; Windows 11 Professional; Switches/Routers; VPN or Citrix Connectivity; Mobile Devices.

Qualifications/Skills

• Ability to diagnose and solve complex technical issues efficiently.
• Proficiency in troubleshooting and managing software, hardware, and network systems.
• Strong organizational and analytical skills.
• Utilizes technology to achieve organizational goals.
• Properly escalate unresolved queries to the next level of support.
• Adaptability to trends and innovations in information systems/technology.
• Strong client-facing and communication skills.
• Positive attitude and a learning aptitude.
• Motivated, able to work independently and with team members.

Direct Applicants Only