Arkansas Staffing
Remote CSR (Must Live 30 Miles Within OC)
Arkansas Staffing, New York, New York, United States
Customer Support Representative
General duties: - Receives consumer calls and emails in regards to problems, installation instructions, and general product information. - Answers high volume incoming technical support calls. - Offers knowledge to consumers and directing them to the proper source if necessary. - Handles a strong volume of calls with tact, diplomacy, and strong consumer service orientation in accordance with company guidelines. - While working with consumers over the phone completes information on computer screen with all of the pertinent data. - Requires basic knowledge of computer software for data input and retrieval. - Responds to consumer repairs and requests according to Consumer Service procedures. - Evaluate product problems, determines if product needs to be scrapped or if it can be repaired. - Assist consumers on product such as installation techniques, product features, and models, etc. as requested by consumer service supervisor. Skills: Customer service, Call center, Data entry, Product support, Troubleshooting. Top skills details: Customer service, Call center, Data entry. Additional skills and qualifications: - At least one (1) year experience in a product-based customer support function and/or call center environment is preferred but not required. - Previous experience in the hardware and home improvement industry preferred. Experience level: Intermediate level. Pay and benefits: The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave). Workplace type: This is a fully remote position. Application deadline: This position is anticipated to close on Sep 12, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
General duties: - Receives consumer calls and emails in regards to problems, installation instructions, and general product information. - Answers high volume incoming technical support calls. - Offers knowledge to consumers and directing them to the proper source if necessary. - Handles a strong volume of calls with tact, diplomacy, and strong consumer service orientation in accordance with company guidelines. - While working with consumers over the phone completes information on computer screen with all of the pertinent data. - Requires basic knowledge of computer software for data input and retrieval. - Responds to consumer repairs and requests according to Consumer Service procedures. - Evaluate product problems, determines if product needs to be scrapped or if it can be repaired. - Assist consumers on product such as installation techniques, product features, and models, etc. as requested by consumer service supervisor. Skills: Customer service, Call center, Data entry, Product support, Troubleshooting. Top skills details: Customer service, Call center, Data entry. Additional skills and qualifications: - At least one (1) year experience in a product-based customer support function and/or call center environment is preferred but not required. - Previous experience in the hardware and home improvement industry preferred. Experience level: Intermediate level. Pay and benefits: The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave). Workplace type: This is a fully remote position. Application deadline: This position is anticipated to close on Sep 12, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.