East West Bank
Desktop Services Support Tech II
East West Bank is looking for a Desktop Services Support Tech II. This person will report to the FVP, Desktop Services Manager. The Desktop Services Support Technician will support their assigned location in troubleshooting associates' devices, finding solutions, guiding, and training associates. They will support the call-center staff on an as-needed basis, and work with other IT Operations teams, such as Telecom, Networking and the Network Operations Center. Prospective candidates should be able to manage and work with multiple vendors. Attention to detail, organization skills, stellar customer service and a positive attitude are all required for this position. Responsibilities
7x24 support for executives, possibly by phone after hours; Quick response time during and after business hours Equipment support including desktop, laptops, printers, scanners and mobile devices Administration of video conferencing equipment, infrastructure, and management system Meeting and Conference Room Support Setup and test all required equipment before meeting or conferences (available laptop/desktops, LCD, projector, etc) Coordinate with external vendors for augmentation of audio/video services for large or unique events Windows OS support, 3rd party packaged software (MS Office, Edge, Adobe Acrobat, etc.) and banking specific applications Knowledge and familiarity with computer security, malware and threat detection/awareness/removal related to supporting end user devices. Imaging, replacing, and troubleshooting desktops and laptops Ability to travel locally to various offices/branches Strong skills associated with explaining technical problems, understanding cause and effect, and root cause relationships for complex IT issues Team player who can work well with and complement other IT staff when identifying, troubleshooting, and resolving any and all types of issues (executive support, network, database, email, cell phones, facilities, etc) Qualifications
Must pass background check Must have valid CA driver's license Must be allowed to work in the United States 10 years' experience in a desktop support environment Compensation
The base pay range for this position is USD $30.00/Hr. - USD $36.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.
East West Bank is looking for a Desktop Services Support Tech II. This person will report to the FVP, Desktop Services Manager. The Desktop Services Support Technician will support their assigned location in troubleshooting associates' devices, finding solutions, guiding, and training associates. They will support the call-center staff on an as-needed basis, and work with other IT Operations teams, such as Telecom, Networking and the Network Operations Center. Prospective candidates should be able to manage and work with multiple vendors. Attention to detail, organization skills, stellar customer service and a positive attitude are all required for this position. Responsibilities
7x24 support for executives, possibly by phone after hours; Quick response time during and after business hours Equipment support including desktop, laptops, printers, scanners and mobile devices Administration of video conferencing equipment, infrastructure, and management system Meeting and Conference Room Support Setup and test all required equipment before meeting or conferences (available laptop/desktops, LCD, projector, etc) Coordinate with external vendors for augmentation of audio/video services for large or unique events Windows OS support, 3rd party packaged software (MS Office, Edge, Adobe Acrobat, etc.) and banking specific applications Knowledge and familiarity with computer security, malware and threat detection/awareness/removal related to supporting end user devices. Imaging, replacing, and troubleshooting desktops and laptops Ability to travel locally to various offices/branches Strong skills associated with explaining technical problems, understanding cause and effect, and root cause relationships for complex IT issues Team player who can work well with and complement other IT staff when identifying, troubleshooting, and resolving any and all types of issues (executive support, network, database, email, cell phones, facilities, etc) Qualifications
Must pass background check Must have valid CA driver's license Must be allowed to work in the United States 10 years' experience in a desktop support environment Compensation
The base pay range for this position is USD $30.00/Hr. - USD $36.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.