Apex Systems
Product Owner - Digital Captive Finance
Apex Systems, Torrance, California, United States, 90504
Overview
Our client is seeking an entrepreneurial Product Owner to support consumer-facing finance websites, a native mobile app, a customer service agent console, and related digital tools for a large, regulated financial-services organization (automotive ecosystem). The mission is to deliver seamless, trustworthy experiences across every channel. Top Skills
Go-getter with strong ownership mentality Process- and detail-oriented Excellent communication and presentation skills Experienced with Agile methodology, backlog planning, and product management processes Proficient in writing user stories and acceptance criteria, and in writing / executing UAT test scripts with a quality mindset Role Overview
We’re seeking an entrepreneurial Product Owner to drive initiatives across the full SDLC for both project work and production support. You’ll lead grooming sessions, capture requirements and acceptance criteria, partner on prioritization / sizing, prepare and perform UAT, assist field training, craft stakeholder communications, conduct demos, support launches, and triage issues during warranty. You’re comfortable collaborating with UX, Marketing, and Training as well as Engineering, QA / Testing, SOX, Compliance, and Legal. You adapt quickly to change, communicate clearly across disciplines, and actively engage business and IT partners from enterprise and external vendors. What You’ll Do
Lead the product team and act as a subject matter expert for Salesforce and mobile app environments Write clear user stories and acceptance criteria; maintain and refine the backlog Collaborate with Business and IT teams to document process flows and status reports Plan, write, and execute UAT test scripts; triage defects and report test results Support nationwide customer / dealer / field operations (incl. chat / inbox), training, and organizational change management Partner with CX, Business, Development, and Testing to imagine, deliver, and validate stories Lead initiatives and present options, plans, and budgets to leadership for approvals Maintain operational excellence to meet SLAs across payment batches, deployments, maintenance and vendor / platform releases, incident management and troubleshooting, license and cost management, and vendor management Lead Agile ceremonies : sprint planning, demos, retrospectives, and ongoing backlog management Products You’ll Support
Consumer finance websites that expand self-service capabilities for account management A mobile app channel focused on easy, secure payments and servicing Insurance servicing websites Agent service console and knowledge base for customer service representatives Customer communications platform (, message center, email / SMS, web / push notifications) including template governance and platform upkeep Success Criteria (Desired)
Deep customer-facing product experience Payments domain expertise Strong roadmap ownership and decision-making Excellent people skills and platform strategy thinking Qualifications
BA / BS degree 3–5 years in product management, product development, or product operations for a customer-facing, top-brand (Fortune 500) digital product 3–5 years of leadership experience managing mixed teams (business / IT; internal / external; onshore / nearshore / offshore) 1–2 years of roadmap & business planning; experience with RFI / RFP and vendor / tool selection 1–2 years of direct people leadership (preferred) 2+ years in payments, financial services, or captive finance within a regulated environment (, SOX, PCI, GLBA) Agile certification for Product Owner or Scrum Master (SAFe preferred) Salesforce certifications (preferred) or the ability to obtain Salesforce Admin certification within year 1 Mobile app product experience (preferred) EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex Benefits Overview :
Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses / books / seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
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Our client is seeking an entrepreneurial Product Owner to support consumer-facing finance websites, a native mobile app, a customer service agent console, and related digital tools for a large, regulated financial-services organization (automotive ecosystem). The mission is to deliver seamless, trustworthy experiences across every channel. Top Skills
Go-getter with strong ownership mentality Process- and detail-oriented Excellent communication and presentation skills Experienced with Agile methodology, backlog planning, and product management processes Proficient in writing user stories and acceptance criteria, and in writing / executing UAT test scripts with a quality mindset Role Overview
We’re seeking an entrepreneurial Product Owner to drive initiatives across the full SDLC for both project work and production support. You’ll lead grooming sessions, capture requirements and acceptance criteria, partner on prioritization / sizing, prepare and perform UAT, assist field training, craft stakeholder communications, conduct demos, support launches, and triage issues during warranty. You’re comfortable collaborating with UX, Marketing, and Training as well as Engineering, QA / Testing, SOX, Compliance, and Legal. You adapt quickly to change, communicate clearly across disciplines, and actively engage business and IT partners from enterprise and external vendors. What You’ll Do
Lead the product team and act as a subject matter expert for Salesforce and mobile app environments Write clear user stories and acceptance criteria; maintain and refine the backlog Collaborate with Business and IT teams to document process flows and status reports Plan, write, and execute UAT test scripts; triage defects and report test results Support nationwide customer / dealer / field operations (incl. chat / inbox), training, and organizational change management Partner with CX, Business, Development, and Testing to imagine, deliver, and validate stories Lead initiatives and present options, plans, and budgets to leadership for approvals Maintain operational excellence to meet SLAs across payment batches, deployments, maintenance and vendor / platform releases, incident management and troubleshooting, license and cost management, and vendor management Lead Agile ceremonies : sprint planning, demos, retrospectives, and ongoing backlog management Products You’ll Support
Consumer finance websites that expand self-service capabilities for account management A mobile app channel focused on easy, secure payments and servicing Insurance servicing websites Agent service console and knowledge base for customer service representatives Customer communications platform (, message center, email / SMS, web / push notifications) including template governance and platform upkeep Success Criteria (Desired)
Deep customer-facing product experience Payments domain expertise Strong roadmap ownership and decision-making Excellent people skills and platform strategy thinking Qualifications
BA / BS degree 3–5 years in product management, product development, or product operations for a customer-facing, top-brand (Fortune 500) digital product 3–5 years of leadership experience managing mixed teams (business / IT; internal / external; onshore / nearshore / offshore) 1–2 years of roadmap & business planning; experience with RFI / RFP and vendor / tool selection 1–2 years of direct people leadership (preferred) 2+ years in payments, financial services, or captive finance within a regulated environment (, SOX, PCI, GLBA) Agile certification for Product Owner or Scrum Master (SAFe preferred) Salesforce certifications (preferred) or the ability to obtain Salesforce Admin certification within year 1 Mobile app product experience (preferred) EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex Benefits Overview :
Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses / books / seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
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