Freddie Mac
Principal Customer Success Manager - CPQ (Configure, Price, Quote)
Freddie Mac, Chicago, Illinois, United States, 60290
Overview
Employer Industry: Cloud Computing and Software Development Why consider this job opportunity: Salary up to $175,900 Opportunity for career advancement and growth within the organization Flexible work environment with options for remote work Comprehensive benefits package including health plans, 401(k) matching, and flexible time away Chance to work with cutting-edge AI and automation technologies Be a part of a leading company recognized by 85% of the Fortune 500 Responsibilities
Serve as the strategic technical advisor and trusted partner for assigned CPQ accounts, ensuring overall relationship health and value realization Provide program-level guidance during customer onboarding, aligning implementation partners and customer teams Support customers during deployments with consultative guidance on architecture, integrations, and change management Deliver technical expertise across APIs, data flows, and scaling strategies to optimize CPQ usage Track usage and identify opportunities for feature expansion, providing actionable recommendations for business value Qualifications
12+ years in technical customer success, technical account management, or solution advisory roles with enterprise SaaS products (CPQ, CRM, eCommerce preferred) Proven ability to influence and guide executive sponsors and technical stakeholders Technical expertise with APIs, integrations, SaaS architectures, and AI/automation capabilities Experience supporting onboarding and enterprise-scale SaaS implementations Ability to learn and consult on ServiceNow CPQ architecture and AI enablement Preferred Qualifications
Consultative advisor with experience engaging with both executives and technical teams Skilled in leveraging AI in work processes or decision-making Proactive and organized, able to manage multiple enterprise accounts simultaneously Experience developing best practice frameworks and success playbooks Willingness to travel approximately 25% for customer engagements #CloudComputing #SoftwareDevelopment #CustomerSuccess #AIIntegration #RemoteWork #CareerGrowth "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately." We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Employer Industry: Cloud Computing and Software Development Why consider this job opportunity: Salary up to $175,900 Opportunity for career advancement and growth within the organization Flexible work environment with options for remote work Comprehensive benefits package including health plans, 401(k) matching, and flexible time away Chance to work with cutting-edge AI and automation technologies Be a part of a leading company recognized by 85% of the Fortune 500 Responsibilities
Serve as the strategic technical advisor and trusted partner for assigned CPQ accounts, ensuring overall relationship health and value realization Provide program-level guidance during customer onboarding, aligning implementation partners and customer teams Support customers during deployments with consultative guidance on architecture, integrations, and change management Deliver technical expertise across APIs, data flows, and scaling strategies to optimize CPQ usage Track usage and identify opportunities for feature expansion, providing actionable recommendations for business value Qualifications
12+ years in technical customer success, technical account management, or solution advisory roles with enterprise SaaS products (CPQ, CRM, eCommerce preferred) Proven ability to influence and guide executive sponsors and technical stakeholders Technical expertise with APIs, integrations, SaaS architectures, and AI/automation capabilities Experience supporting onboarding and enterprise-scale SaaS implementations Ability to learn and consult on ServiceNow CPQ architecture and AI enablement Preferred Qualifications
Consultative advisor with experience engaging with both executives and technical teams Skilled in leveraging AI in work processes or decision-making Proactive and organized, able to manage multiple enterprise accounts simultaneously Experience developing best practice frameworks and success playbooks Willingness to travel approximately 25% for customer engagements #CloudComputing #SoftwareDevelopment #CustomerSuccess #AIIntegration #RemoteWork #CareerGrowth "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately." We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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