Lifespan
Overview
Summary: Provides leadership in the areas of quality assurance, quality control, proficiency testing, quality related training and standardization compliance within the laboratory. This position also handles project management activities as they relate to standardization to improve quality and efficiency of laboratory operations. Supports RI and MA Pathology faculty professional practice activities, reporting with a dotted line to the Chief of Pathology. Works with the department's MDs and PhDs to enhance quality of services, productivity, revenue generation and efficiency, and ensures collaboration and alignment between Pathology operations and faculty. Responsibilities
Defines, establishes and coordinates the overall quality strategy and approach to determine, investigate and resolve quality issues in collaboration with the Laboratory Director. Develops, implements, and coordinates the Total Quality Plan, including Quality Control, for all depts in collaboration with the Laboratory Director. Uses incident reports, quality tools and other data sources to determine causes of quality issues, analyzes trends and develops action plans with management. Conducts root cause analyses for adverse events or quality issues/concerns and conducts prospective analyses (such as failure modes and effects analysis) for new processes, systems or changes to workflow. Oversees compliance with regulatory standards including CLIA, CAP, The Joint Commission, and the RI Dept of Health. Develops training, competencies and other in-service programs and materials to educate dept directors, managers and staff on quality control, proficiency testing and regulatory issues. Orders, receives, reviews, monitors, proctors, and coordinates all phases of proficiency testing and alternative testing. Coordinates and reviews instrument verifications, validations, linearity, calibration verifications and analytical measurement ranges. Ensures compliance with laboratory accreditation, regulatory standards and information management policies by guiding staff to ensure quality policies, processes and procedures are established, current and followed by all laboratory staff. Oversees internal audit processes, external assessments, proficiency testing programs; document control systems; competency assessment; training and other quality processes. Identifies training needs and designs/implements training programs specific to the quality system. Recommends best practices to maintain and improve project outcomes or laboratory functions; facilitates laboratory improvement activities. Analyzes data, identifies trends, monitors prevention and correction of quality deviations, and develops management reports using technical knowledge and laboratory experience. Monitors customer satisfaction and performance metrics. Identifies and reports quality issues and problems to management with recommendations for resolution. Establishes processes for effective professional communication between laboratory staff and other interested parties. May supervise others and provide input into financial, safety and procurement decisions. Works with the safety officer and security/biosecurity officer to align quality practices, including data analysis, trend monitoring, prevention, corrections, and continuous quality improvement. Ensures the laboratory is committed to achieving and maintaining quality, advocating a culture of quality, safety and ethics, and analyzes quality measures to evaluate costs of maintaining quality. Ensures personnel and instrumentation meet performance standards (QMS). Ensures operational processes meet organizational requirements through workflow processes or by developing method validation and performance verification processes and procedures. Establishes a system to control and manage documents and records. Develops and ensures processes for detecting and managing nonconforming events and performing internal audits and external assessments. Develops and ensures mechanisms for continuous quality improvement. Supports division/section chiefs to establish faculty-related productivity goals for clinical, research and academic activities, revenue, operational and service quality efforts; assists in action steps to achieve these goals. Ensures professional billing opportunities are identified and maximized; oversees effectiveness and accuracy of professional fee-related billing processes (including consult billing). Performs other duties as assigned. Education
Bachelor's Degree in Biology, Life Sciences, Medical Technology, or a degree with 24 credits of sciences is required. Master's Degree in Chemistry, Biology, or another Medical Science is preferred. Certifications in ASCP, BSBB, CPHQ and PMP are preferred. Experience
3 years of experience with clinical laboratory quality programs is required. 3 years of progressive leadership experience, preferably enterprise-level. 5 years experience in a clinical laboratory, preferably in an academic medical center setting, is required. Previous experience with regulations including CLIA, CAP, TJC and DOH is required. Previous experience with process improvement techniques is preferred. Supervisory Responsibility
Supervisory responsibility for over 9 FTEs Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran status, or marital status. Brown University Health is a VEVRAA Federal Contractor. Location: Rhode Island Hospital, USA:RI:Providence Work Type: Full Time Shift: Shift 1 Union: Non-Union
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Summary: Provides leadership in the areas of quality assurance, quality control, proficiency testing, quality related training and standardization compliance within the laboratory. This position also handles project management activities as they relate to standardization to improve quality and efficiency of laboratory operations. Supports RI and MA Pathology faculty professional practice activities, reporting with a dotted line to the Chief of Pathology. Works with the department's MDs and PhDs to enhance quality of services, productivity, revenue generation and efficiency, and ensures collaboration and alignment between Pathology operations and faculty. Responsibilities
Defines, establishes and coordinates the overall quality strategy and approach to determine, investigate and resolve quality issues in collaboration with the Laboratory Director. Develops, implements, and coordinates the Total Quality Plan, including Quality Control, for all depts in collaboration with the Laboratory Director. Uses incident reports, quality tools and other data sources to determine causes of quality issues, analyzes trends and develops action plans with management. Conducts root cause analyses for adverse events or quality issues/concerns and conducts prospective analyses (such as failure modes and effects analysis) for new processes, systems or changes to workflow. Oversees compliance with regulatory standards including CLIA, CAP, The Joint Commission, and the RI Dept of Health. Develops training, competencies and other in-service programs and materials to educate dept directors, managers and staff on quality control, proficiency testing and regulatory issues. Orders, receives, reviews, monitors, proctors, and coordinates all phases of proficiency testing and alternative testing. Coordinates and reviews instrument verifications, validations, linearity, calibration verifications and analytical measurement ranges. Ensures compliance with laboratory accreditation, regulatory standards and information management policies by guiding staff to ensure quality policies, processes and procedures are established, current and followed by all laboratory staff. Oversees internal audit processes, external assessments, proficiency testing programs; document control systems; competency assessment; training and other quality processes. Identifies training needs and designs/implements training programs specific to the quality system. Recommends best practices to maintain and improve project outcomes or laboratory functions; facilitates laboratory improvement activities. Analyzes data, identifies trends, monitors prevention and correction of quality deviations, and develops management reports using technical knowledge and laboratory experience. Monitors customer satisfaction and performance metrics. Identifies and reports quality issues and problems to management with recommendations for resolution. Establishes processes for effective professional communication between laboratory staff and other interested parties. May supervise others and provide input into financial, safety and procurement decisions. Works with the safety officer and security/biosecurity officer to align quality practices, including data analysis, trend monitoring, prevention, corrections, and continuous quality improvement. Ensures the laboratory is committed to achieving and maintaining quality, advocating a culture of quality, safety and ethics, and analyzes quality measures to evaluate costs of maintaining quality. Ensures personnel and instrumentation meet performance standards (QMS). Ensures operational processes meet organizational requirements through workflow processes or by developing method validation and performance verification processes and procedures. Establishes a system to control and manage documents and records. Develops and ensures processes for detecting and managing nonconforming events and performing internal audits and external assessments. Develops and ensures mechanisms for continuous quality improvement. Supports division/section chiefs to establish faculty-related productivity goals for clinical, research and academic activities, revenue, operational and service quality efforts; assists in action steps to achieve these goals. Ensures professional billing opportunities are identified and maximized; oversees effectiveness and accuracy of professional fee-related billing processes (including consult billing). Performs other duties as assigned. Education
Bachelor's Degree in Biology, Life Sciences, Medical Technology, or a degree with 24 credits of sciences is required. Master's Degree in Chemistry, Biology, or another Medical Science is preferred. Certifications in ASCP, BSBB, CPHQ and PMP are preferred. Experience
3 years of experience with clinical laboratory quality programs is required. 3 years of progressive leadership experience, preferably enterprise-level. 5 years experience in a clinical laboratory, preferably in an academic medical center setting, is required. Previous experience with regulations including CLIA, CAP, TJC and DOH is required. Previous experience with process improvement techniques is preferred. Supervisory Responsibility
Supervisory responsibility for over 9 FTEs Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran status, or marital status. Brown University Health is a VEVRAA Federal Contractor. Location: Rhode Island Hospital, USA:RI:Providence Work Type: Full Time Shift: Shift 1 Union: Non-Union
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