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Job Description
Overview
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate and foster an inclusive environment, empowering our employees to be their authentic selves. Responsibilities
Build the technological knowledge necessary to assess readiness through a series of communications, reviews, and retrospectives that enable other teams to effectively prepare for seamless delivery of capacity. Drive measurable program performance. Establish governance over prioritization decisions to ensure alignment with key performance indicators. Act as an influential member of a highly integrated team composed of both technical and non-technical members. Work within a diverse team environment to execute work plans and schedules as applicable for mission success. Plan requirements, identify risks, manage schedules, and communicate clearly with project stakeholders. Plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. Requirements
7+ years of Technical Program Management experience in a related industry. A bachelor’s degree in engineering, Computer Science or equivalent. Exceptional written and verbal communication. A proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on initiatives. Thorough understanding of software development lifecycle from conception to delivery. Experience working with cloud-based technologies (AWS/GCP). Experience managing programs across cross functional teams, building processes, and coordinating release schedules. PMP, Prince2, CSM, or equivalent. Work Location
This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. Compensation and Benefits
As part of our continued commitment to equity, and Five9 supports pay transparency during the recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is $91,500—$219,700 USD. Five9 embraces and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate and foster an inclusive environment, empowering our employees to be their authentic selves. Responsibilities
Build the technological knowledge necessary to assess readiness through a series of communications, reviews, and retrospectives that enable other teams to effectively prepare for seamless delivery of capacity. Drive measurable program performance. Establish governance over prioritization decisions to ensure alignment with key performance indicators. Act as an influential member of a highly integrated team composed of both technical and non-technical members. Work within a diverse team environment to execute work plans and schedules as applicable for mission success. Plan requirements, identify risks, manage schedules, and communicate clearly with project stakeholders. Plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. Requirements
7+ years of Technical Program Management experience in a related industry. A bachelor’s degree in engineering, Computer Science or equivalent. Exceptional written and verbal communication. A proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on initiatives. Thorough understanding of software development lifecycle from conception to delivery. Experience working with cloud-based technologies (AWS/GCP). Experience managing programs across cross functional teams, building processes, and coordinating release schedules. PMP, Prince2, CSM, or equivalent. Work Location
This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. Compensation and Benefits
As part of our continued commitment to equity, and Five9 supports pay transparency during the recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is $91,500—$219,700 USD. Five9 embraces and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
#J-18808-Ljbffr