Wisedocs
Overview
Wisedocs is on a mission to make it easy and accessible for companies in the insurance, legal, and medical sectors to quickly understand medical documents using AI. Every week, we process millions of pages of medical records, saving our customers countless hours of manual effort and helping them streamline medical claim processing. This is a 3-4 month contract opportunity with possibility of extension Role
Technical Implementation Specialist Join Wisedocs as a Technical Implementation Specialist where you will be at the heart of bringing the Wisedocs solution to life for our customers. This isnt just a behind-the-scenes roleits high visibility and high impact, where youll turn customer requirements into seamless, scalable solutions that drive real business outcomes. Youll roll up your sleeves with API integrations, solution configuration, troubleshooting, and workflow optimizationmaking sure every implementation not only works but works brilliantly. Were looking for someone who loves solving problems, can explain complex ideas in clear, engaging ways, and is just as comfortable talking to a customer as they are diving into technical details. If you thrive in fast-moving environments, get excited about AI innovation, and want a front-row seat in shaping the growth of a startup, this role is built for you. Youll collaborate across teams, make your mark on how we deliver solutions, and have the opportunity to grow your career alongside the companys success. Responsibilities
Lead configuration, deployment, and troubleshooting in collaboration with customers, project managers, and internal teams. Deliver tailored integrations and workflow optimizations that drive customer efficiency. Act as the primary technical contact during implementations, providing expert guidance and resolving issues. Train customers and end-users to maximize adoption and value. Partner with Customer Success, Sales, Product, Engineering, and Operations to align on goals and timelines. Maintain clear documentation of configurations, integrations, and customizations. Shape best practices and scalable workflows, driving continuous process improvement. Track and analyze implementation metrics to inform future projects. Candidate Profile
You are a great fit if you have the following: Bachelors degree in Computer Science, IT, Engineering, or related field (asset). 2+ years in technical implementation, API integration, or similar role. Strong knowledge of APIs (REST, SOAP) and proficiency in languages such as Python or JavaScript. Excellent problem-solving, communication, and collaboration skills. Experience with cloud platforms (AWS, Azure, GCP) and project management tools (Jira, ClickUp) a plus. Familiarity with EHR, Insurance Tech, Legal Tech, or Claims Documentation an asset. What We Offer
A remote work model Modern employee benefits, including health and dental coverage Competitive compensation, with valuable stock options, as were still a young company growing very quickly. An opportunity to develop rapidly in your career with a super-immersive learning environment and potential to advance to senior practitioner or management roles Access to a learning and professional development fund to help you level up your career Company events Generous Paid Time Off Paid Sick Days Casual Dress code Employee Referral Bonus Tuition Assistance Plus, many other Recognition Programs! Recruitment Journey at Wisedocs
We're excited to meet you and explore the possibilities together. At Wisedocs, honesty is one of our core values. Our recruitment process is transparent to ensure you are set up for success: Round 1
People & Culture Chat: 2030 min conversation about your background, goals, and the role. Round 2
Interview with Hiring Manager: Deep dive into your experience and problem-solving approach. Round 3
Skills & Assessment Review: Discussion with one of our Implementation Team Members on your take-home assessment. The goal is to assess your discovery, problem solving and customer communication skills. Round 4
Leadership Conversation: Meet our COO to learn about their vision and your impact. *Wisedocs AI is an equal opportunity employer and are committed to providing employment accommodation in accordance with AODA. If you require an accommodation, please notify us and we will work with you to meet your needs. #J-18808-Ljbffr
Wisedocs is on a mission to make it easy and accessible for companies in the insurance, legal, and medical sectors to quickly understand medical documents using AI. Every week, we process millions of pages of medical records, saving our customers countless hours of manual effort and helping them streamline medical claim processing. This is a 3-4 month contract opportunity with possibility of extension Role
Technical Implementation Specialist Join Wisedocs as a Technical Implementation Specialist where you will be at the heart of bringing the Wisedocs solution to life for our customers. This isnt just a behind-the-scenes roleits high visibility and high impact, where youll turn customer requirements into seamless, scalable solutions that drive real business outcomes. Youll roll up your sleeves with API integrations, solution configuration, troubleshooting, and workflow optimizationmaking sure every implementation not only works but works brilliantly. Were looking for someone who loves solving problems, can explain complex ideas in clear, engaging ways, and is just as comfortable talking to a customer as they are diving into technical details. If you thrive in fast-moving environments, get excited about AI innovation, and want a front-row seat in shaping the growth of a startup, this role is built for you. Youll collaborate across teams, make your mark on how we deliver solutions, and have the opportunity to grow your career alongside the companys success. Responsibilities
Lead configuration, deployment, and troubleshooting in collaboration with customers, project managers, and internal teams. Deliver tailored integrations and workflow optimizations that drive customer efficiency. Act as the primary technical contact during implementations, providing expert guidance and resolving issues. Train customers and end-users to maximize adoption and value. Partner with Customer Success, Sales, Product, Engineering, and Operations to align on goals and timelines. Maintain clear documentation of configurations, integrations, and customizations. Shape best practices and scalable workflows, driving continuous process improvement. Track and analyze implementation metrics to inform future projects. Candidate Profile
You are a great fit if you have the following: Bachelors degree in Computer Science, IT, Engineering, or related field (asset). 2+ years in technical implementation, API integration, or similar role. Strong knowledge of APIs (REST, SOAP) and proficiency in languages such as Python or JavaScript. Excellent problem-solving, communication, and collaboration skills. Experience with cloud platforms (AWS, Azure, GCP) and project management tools (Jira, ClickUp) a plus. Familiarity with EHR, Insurance Tech, Legal Tech, or Claims Documentation an asset. What We Offer
A remote work model Modern employee benefits, including health and dental coverage Competitive compensation, with valuable stock options, as were still a young company growing very quickly. An opportunity to develop rapidly in your career with a super-immersive learning environment and potential to advance to senior practitioner or management roles Access to a learning and professional development fund to help you level up your career Company events Generous Paid Time Off Paid Sick Days Casual Dress code Employee Referral Bonus Tuition Assistance Plus, many other Recognition Programs! Recruitment Journey at Wisedocs
We're excited to meet you and explore the possibilities together. At Wisedocs, honesty is one of our core values. Our recruitment process is transparent to ensure you are set up for success: Round 1
People & Culture Chat: 2030 min conversation about your background, goals, and the role. Round 2
Interview with Hiring Manager: Deep dive into your experience and problem-solving approach. Round 3
Skills & Assessment Review: Discussion with one of our Implementation Team Members on your take-home assessment. The goal is to assess your discovery, problem solving and customer communication skills. Round 4
Leadership Conversation: Meet our COO to learn about their vision and your impact. *Wisedocs AI is an equal opportunity employer and are committed to providing employment accommodation in accordance with AODA. If you require an accommodation, please notify us and we will work with you to meet your needs. #J-18808-Ljbffr