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Cigna

Director, Experience Design Research

Cigna, Chicago, Illinois, United States, 60290

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Overview Employer Industry: Healthcare Services

Why consider this job opportunity:

Salary up to $263,900 annually, based on experience and geographic location

Opportunity to participate in an annual bonus and long-term incentive plan

Comprehensive benefits package, including medical, vision, dental, and behavioral health programs

Generous paid time off policy with a minimum of 18 days per year, plus paid holidays

Focus on building a healthy work-life balance and supporting employee well-being

Chance to lead a transformative research practice that shapes product strategy and drives business growth

What to Expect (Job Responsibilities):

Define and implement a research strategy that aligns with strategic business objectives and informs decision-making

Operationalize a pipeline for translating insights into actionable business decisions and portfolio strategies

Foster a culture of discovery by coaching teams to ask insightful questions and connect human truths to business value

Ensure excellence in research methodologies and build robust research operations, including compliance and data ethics

Communicate complex insights and strategic narratives to executives to drive alignment and investment decisions

What is Required (Qualifications):

Minimum of 10 years in Experience/UX Research or Design Strategy, including at least 5 years in leadership roles

Proven ability to connect human insights to business outcomes, with a portfolio demonstrating impact on product strategy

Mastery of qualitative and quantitative research methods and strong communication skills for executive audiences

Experience in building research capabilities and ensuring ethical practices in research

Demonstrated ability to attract and retain diverse talent while fostering a positive team culture

How to Stand Out (Preferred Qualifications):

Experience in complex domains such as platforms or regulated industries

Familiarity with product finance and opportunity evaluation methods

Advanced degree in HCI, Psychology, Anthropology, or a related field

#HealthcareServices #UXResearch #Leadership #CareerOpportunity #EmployeeBenefits

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