Ensono
Overview
Mainframe Technical Advisor — Remote, United States (JR011892) The
Mainframe Technical Advisor
(MF TA) is the primary Mainframe technical representative for the client, providing leadership on strategy, troubleshooting, and execution. The MF TA is well-versed in the Client solution and acts as a client advocate while representing Ensono technical teams in client engagements, ensuring the Client is represented both internally and externally. MF TAs promote open communication with other departments, using judgment to perform duties and employing communication, analytical and problem-solving skills to identify, communicate, and resolve issues and drive improvements to optimize the client’s infrastructure. The MF TA team maintains and enhances the service delivered to clients by effectively: Building strong client relationships by becoming a key point of contact for clients
Participating in proactive and reactive problem management, particularly for systemic issues, to reduce repeat issues; ensuring knowledge sharing among the MF TA team and across other relevant MF teams as needed
Working with internal departments to mitigate client concerns and facilitate cross-team communication and coordination, especially for large, complex projects and implementations
Utilizing thought leadership to provide insights, recommendations and guidance to promote operational excellence
Key Areas of Focus for this Role
Collaborate with the Service Delivery Manager to identify and capture MF operational trends, risks, insights, and improvements, and develop appropriate action/mitigation plans
Collaborate with Capacity Management to review data and trends and develop action plans for performance improvement, optimization, scalability, and operational excellence
Collaborate with Solution Architects to review and validate feasibility of offerings (both for potential and existing clients) and make solution recommendations
Develop a deep understanding of clients’ business/technology needs; work with client and internal teams to develop/maintain a Technology Roadmap (for HW & SW) and identify opportunities for cost reduction
Develop a holistic understanding of the client’s environment and Ensono support model
Assist in the development and execution of service improvement plans
Interface between Ensono teams and client stakeholders to identify and bring efficiencies, thought leadership and process improvements to the client environment
Participate in Major Incidents, particularly as an escalation point for significant and/or prolonged outages
Participate in monthly/quarterly service review meetings with Client as required to review insights, recommendations, projects (current & future) and sharing of best practices
Participate in Business Continuity/Disaster Recovery activities
Participate in Knowledge Transfer activities for new client onboarding to transition support to BAU MF teams
Participate/Lead mentorship and knowledge sharing activities with BAU MF teams
What the Ideal Candidate Brings to this Role
Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply. Required Qualifications
Minimum of 10 years of experience within a zOS environment with a bachelor’s degree. Relevant work experience will be considered in place of a bachelor’s degree
Technical knowledge across multiple Mainframe teams
Knowledge of DR planning and execution
Experience with client facing and service delivery communication
Experience with onboarding new clients in a managed service
Proficiency in interacting with SW and HW vendors
Deep understanding of MF HW and SW infrastructure
Proficient in Microsoft Office suite to a level of creating client-facing documents
Exceptional interpersonal, verbal and written communication skills
Customer service skills at management level
Experience establishing and documenting processes and procedures
Strong collaboration and teamwork skills
Strong problem-solving and analytical skills with knowledge of problem analysis
Self-motivated and able to manage multiple projects simultaneously
Willingness to take ownership of issues and progress to resolution
Ability to host meetings and conference calls
Preferred Qualifications
Experience in a managed services environment is advantageous
Familiarity with mainframe areas such as TCP/IP, VTAM, SNA, SFTP, Session Manager tools, and Disaster Recovery concepts; technical implementation skills for Communications Server and related ISV software on z/OS
Experience within a large-scale 24x7 production environment
ITIL certification desirable
Why Ensono
Ensono is a place to make better happen—for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things, we want Ensono to be the place you can do it. We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time; if you are not required to be on a client site, you can choose to work from home or in our Ensono offices. Benefits
Unlimited Paid Days Off
Three health plan options through Blue Cross Blue Shield
401k with company match
Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
Paid maternity/paternity leave and sabbatical leave
Education reimbursement, student loan assistance or 529 College Funding
Enhanced fertility coverage
Wellness program
Flexible work schedule
Location-based access to fitness centers
As of the date of this posting, a good faith estimate of the current pay scale for this role is $100,000 to $183,000 annually based on a full-time schedule. Placement in the range may vary based on factors including skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs may include an annual bonus plan and equity grant under our Associate Equity Appreciation Program. Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunities and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law. Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website. If you need accommodation at any point during the application or interview process, please let your recruiter know or email USTalentAcquisition@ensono.com. JR011892
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Mainframe Technical Advisor — Remote, United States (JR011892) The
Mainframe Technical Advisor
(MF TA) is the primary Mainframe technical representative for the client, providing leadership on strategy, troubleshooting, and execution. The MF TA is well-versed in the Client solution and acts as a client advocate while representing Ensono technical teams in client engagements, ensuring the Client is represented both internally and externally. MF TAs promote open communication with other departments, using judgment to perform duties and employing communication, analytical and problem-solving skills to identify, communicate, and resolve issues and drive improvements to optimize the client’s infrastructure. The MF TA team maintains and enhances the service delivered to clients by effectively: Building strong client relationships by becoming a key point of contact for clients
Participating in proactive and reactive problem management, particularly for systemic issues, to reduce repeat issues; ensuring knowledge sharing among the MF TA team and across other relevant MF teams as needed
Working with internal departments to mitigate client concerns and facilitate cross-team communication and coordination, especially for large, complex projects and implementations
Utilizing thought leadership to provide insights, recommendations and guidance to promote operational excellence
Key Areas of Focus for this Role
Collaborate with the Service Delivery Manager to identify and capture MF operational trends, risks, insights, and improvements, and develop appropriate action/mitigation plans
Collaborate with Capacity Management to review data and trends and develop action plans for performance improvement, optimization, scalability, and operational excellence
Collaborate with Solution Architects to review and validate feasibility of offerings (both for potential and existing clients) and make solution recommendations
Develop a deep understanding of clients’ business/technology needs; work with client and internal teams to develop/maintain a Technology Roadmap (for HW & SW) and identify opportunities for cost reduction
Develop a holistic understanding of the client’s environment and Ensono support model
Assist in the development and execution of service improvement plans
Interface between Ensono teams and client stakeholders to identify and bring efficiencies, thought leadership and process improvements to the client environment
Participate in Major Incidents, particularly as an escalation point for significant and/or prolonged outages
Participate in monthly/quarterly service review meetings with Client as required to review insights, recommendations, projects (current & future) and sharing of best practices
Participate in Business Continuity/Disaster Recovery activities
Participate in Knowledge Transfer activities for new client onboarding to transition support to BAU MF teams
Participate/Lead mentorship and knowledge sharing activities with BAU MF teams
What the Ideal Candidate Brings to this Role
Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply. Required Qualifications
Minimum of 10 years of experience within a zOS environment with a bachelor’s degree. Relevant work experience will be considered in place of a bachelor’s degree
Technical knowledge across multiple Mainframe teams
Knowledge of DR planning and execution
Experience with client facing and service delivery communication
Experience with onboarding new clients in a managed service
Proficiency in interacting with SW and HW vendors
Deep understanding of MF HW and SW infrastructure
Proficient in Microsoft Office suite to a level of creating client-facing documents
Exceptional interpersonal, verbal and written communication skills
Customer service skills at management level
Experience establishing and documenting processes and procedures
Strong collaboration and teamwork skills
Strong problem-solving and analytical skills with knowledge of problem analysis
Self-motivated and able to manage multiple projects simultaneously
Willingness to take ownership of issues and progress to resolution
Ability to host meetings and conference calls
Preferred Qualifications
Experience in a managed services environment is advantageous
Familiarity with mainframe areas such as TCP/IP, VTAM, SNA, SFTP, Session Manager tools, and Disaster Recovery concepts; technical implementation skills for Communications Server and related ISV software on z/OS
Experience within a large-scale 24x7 production environment
ITIL certification desirable
Why Ensono
Ensono is a place to make better happen—for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things, we want Ensono to be the place you can do it. We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time; if you are not required to be on a client site, you can choose to work from home or in our Ensono offices. Benefits
Unlimited Paid Days Off
Three health plan options through Blue Cross Blue Shield
401k with company match
Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
Paid maternity/paternity leave and sabbatical leave
Education reimbursement, student loan assistance or 529 College Funding
Enhanced fertility coverage
Wellness program
Flexible work schedule
Location-based access to fitness centers
As of the date of this posting, a good faith estimate of the current pay scale for this role is $100,000 to $183,000 annually based on a full-time schedule. Placement in the range may vary based on factors including skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs may include an annual bonus plan and equity grant under our Associate Equity Appreciation Program. Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunities and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law. Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website. If you need accommodation at any point during the application or interview process, please let your recruiter know or email USTalentAcquisition@ensono.com. JR011892
#J-18808-Ljbffr