Attwood Corporation
Sr. Order Management Associate
Attwood Corporation, Lowell, Massachusetts, United States, 01856
Position
Senior Order Management Associate Navico Group is looking for a personable driven Senior Order Management Associate who demonstrates ownership of responsibilities, resourcefulness, and a proactive approach to perform efficient and accurate processing of customer orders from order entry. This vital position will function as a key contact and liaison for customers and is responsible for all aspects of the order management experience, providing timely courteous service to achieve first-class customer satisfaction. Essential Responsibilities Accurately enter customer orders into the system and validate all order details to ensure completeness and accuracy. Perform order validation and exception resolution such as pricing issues. Handle any order-related issues or customer complaints promptly and efficiently. Keep accurate records of all orders, including purchase orders and order confirmations. To work as part of a team and deliver high quality work by interacting with the customer and providing exceptional service. Order monitoring, credits/cancellations and purchase order revisions Manage customer service issues related to returns, exchanges and order modifications. Follow established policies & procedures as laid out in SOPs and other relevant process documents. Work closely with sales, logistics, and finance teams to ensure seamless order processing. Responsible for handling inbound customer calls/emails relating to orders, products, and services. Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.
Required Qualifications
High school diploma or equivalent 3+ years in order management, customer service or related field Familiarity with order processing systems and software, such as SAP, Oracle or CRM Basic knowledge of data analysis and reporting Patience, empathy, and professionalism Strong written and verbal communication skills Effective time management, prioritization, and problem-solving skills High degree of accuracy and attention to detail
Preferred Qualifications
Background in supply chain, retail or manufacturing field a plus Basic knowledge of Microsoft Office Suite
Working Conditions
Normal office working conditions. Typically requires prolonged sitting with consistent computer functionality Ability to communicate information and ideas for others to understand by phone, email, and/or messaging Required work during regular work week of Monday through Friday 8am-5pm, with occasional weekend work during season Navico Group promotes a dress for your day dress code which may include casual, business casual or business professional attire Travel less than 10%
Compensation and Benefits
The anticipated pay range for this position is $41,500 - $62,300, annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus. This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), wellbeing program, product purchase discounts and much more. Why Brunswick / About Navico Group
Brunswick is a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes Next Never Rests, and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. Navico Group is a stand-alone division of Brunswick, the worlds largest recreational marine business. Navico Group is the global leader in technology, systems and solutions for a variety of industries, from Marine & RV to Specialty Vehicles and beyond. Our broad portfolio consists of the industrys leading brands in Power Systems, Digital Systems, Fishing Systems, and Performance Components including Ancor, Attwood, B&G, BEP, Blue Sea Systems, C-MAP, CZone, Garelick, Lenco, Lowrance, Marinco, MotorGuide, Mastervolt, ProMariner, RELiON, Simrad and Whale. Our team is committed and driven, every day, to be the most trusted supply partner to the marine and mobile industries...and beyond. Next is Now! We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support. For more information about EEO laws, - click here Brunswick and Workday Privacy Policies Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942. All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers. If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com. #Brunswick Corporation - Mercury Marine #J-18808-Ljbffr
Senior Order Management Associate Navico Group is looking for a personable driven Senior Order Management Associate who demonstrates ownership of responsibilities, resourcefulness, and a proactive approach to perform efficient and accurate processing of customer orders from order entry. This vital position will function as a key contact and liaison for customers and is responsible for all aspects of the order management experience, providing timely courteous service to achieve first-class customer satisfaction. Essential Responsibilities Accurately enter customer orders into the system and validate all order details to ensure completeness and accuracy. Perform order validation and exception resolution such as pricing issues. Handle any order-related issues or customer complaints promptly and efficiently. Keep accurate records of all orders, including purchase orders and order confirmations. To work as part of a team and deliver high quality work by interacting with the customer and providing exceptional service. Order monitoring, credits/cancellations and purchase order revisions Manage customer service issues related to returns, exchanges and order modifications. Follow established policies & procedures as laid out in SOPs and other relevant process documents. Work closely with sales, logistics, and finance teams to ensure seamless order processing. Responsible for handling inbound customer calls/emails relating to orders, products, and services. Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.
Required Qualifications
High school diploma or equivalent 3+ years in order management, customer service or related field Familiarity with order processing systems and software, such as SAP, Oracle or CRM Basic knowledge of data analysis and reporting Patience, empathy, and professionalism Strong written and verbal communication skills Effective time management, prioritization, and problem-solving skills High degree of accuracy and attention to detail
Preferred Qualifications
Background in supply chain, retail or manufacturing field a plus Basic knowledge of Microsoft Office Suite
Working Conditions
Normal office working conditions. Typically requires prolonged sitting with consistent computer functionality Ability to communicate information and ideas for others to understand by phone, email, and/or messaging Required work during regular work week of Monday through Friday 8am-5pm, with occasional weekend work during season Navico Group promotes a dress for your day dress code which may include casual, business casual or business professional attire Travel less than 10%
Compensation and Benefits
The anticipated pay range for this position is $41,500 - $62,300, annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus. This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), wellbeing program, product purchase discounts and much more. Why Brunswick / About Navico Group
Brunswick is a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes Next Never Rests, and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. Navico Group is a stand-alone division of Brunswick, the worlds largest recreational marine business. Navico Group is the global leader in technology, systems and solutions for a variety of industries, from Marine & RV to Specialty Vehicles and beyond. Our broad portfolio consists of the industrys leading brands in Power Systems, Digital Systems, Fishing Systems, and Performance Components including Ancor, Attwood, B&G, BEP, Blue Sea Systems, C-MAP, CZone, Garelick, Lenco, Lowrance, Marinco, MotorGuide, Mastervolt, ProMariner, RELiON, Simrad and Whale. Our team is committed and driven, every day, to be the most trusted supply partner to the marine and mobile industries...and beyond. Next is Now! We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support. For more information about EEO laws, - click here Brunswick and Workday Privacy Policies Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942. All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers. If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com. #Brunswick Corporation - Mercury Marine #J-18808-Ljbffr