University of California - San Francisco Campus and Health
Collections Follow Up Representative
University of California - San Francisco Campus and Health, San Francisco, California, United States, 94199
Overview
Temporary Employment Program
Temporary Employment
85949BR
Featured Job
The anticipated duration of this assignment is approximately six months. Will include optional medical coverage, holiday pay and sick leave accrual. After initial training, must be able to go on site in Emeryville about once per week as needed.
Position Collections Follow Up Representative
Department:
UCSF Temporary Employment Program (TEP)
Location:
Emeryville, CA
Work Style:
Hybrid
Shift:
Days
Shift Length:
8 Hours
Job Code:
004621 COLL REPR SR
Responsibilities
Examine and evaluate accounts for appropriate follow-up action in a stratified manner by modified account balance in CureMD to achieve weekly WIP goals.
Post payments, adjustments and lockbox reconciliation and any other posting requirements in CureMD.
Review non-payment and/or incorrect payment for possible appeal.
Submit requests to Golden Gate OB/GYN via e-mail, phone calls or RFI process and review responses for appropriate action.
Review all information needed to validate correct credit balance and/or correct refund due.
Answer all ACD calls with calmness and courteousness; maintain an abandonment rate of less than 10%.
Secure guarantor/patient demographic and/or insurance information as required.
Notify manager of possible procedural changes for improving efficiency.
Attend department, unit, and other meetings as required.
Qualifications Required
At least 1 year of previous insurance follow-up experience in a medical office or university setting.
High school graduation and four years of related administrative experience; or an equivalent combination of education and experience.
Demonstrate the ability to communicate effectively (orally and in writing).
Experience with MS Excel, Word and Outlook.
Effective time management and ability to meet deadlines.
Ability to work independently or as part of a team.
Ability to meet productivity and quality standards.
Demonstrates positive attitude and excellent customer service skills.
Proven ability to coach and mentor staff for optimal results.
Ability to set priorities, goals and objectives.
Demonstrate the ability to perform all aspects of billing and follow-up with superior quality.
Excellent attendance record.
Preferred
Bachelor's degree in related area and/or equivalent experience/training.
Additional Details The final salary and offer components are subject to additional approvals based on UC policy. For salary range information, see: TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles). Offers consider candidate experience and current UCSF salary levels for similar roles. Refer to bargaining unit rules for new hires where applicable. For more about UCSF benefits, see: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
About UCSF UCSF is a leading university dedicated to promoting health worldwide through biomedical research, graduate education in the life sciences and health professions, and excellence in patient care. It is the only health sciences campus in the UC system and hosts leading experts and notable researchers.
Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization TEP
Job Details Locations: Emeryville, CA; Campus: Emeryville; Work Style: Hybrid; Shift: Days; Shift Length: 8 Hours; Percentage: 100%
#J-18808-Ljbffr
Temporary Employment
85949BR
Featured Job
The anticipated duration of this assignment is approximately six months. Will include optional medical coverage, holiday pay and sick leave accrual. After initial training, must be able to go on site in Emeryville about once per week as needed.
Position Collections Follow Up Representative
Department:
UCSF Temporary Employment Program (TEP)
Location:
Emeryville, CA
Work Style:
Hybrid
Shift:
Days
Shift Length:
8 Hours
Job Code:
004621 COLL REPR SR
Responsibilities
Examine and evaluate accounts for appropriate follow-up action in a stratified manner by modified account balance in CureMD to achieve weekly WIP goals.
Post payments, adjustments and lockbox reconciliation and any other posting requirements in CureMD.
Review non-payment and/or incorrect payment for possible appeal.
Submit requests to Golden Gate OB/GYN via e-mail, phone calls or RFI process and review responses for appropriate action.
Review all information needed to validate correct credit balance and/or correct refund due.
Answer all ACD calls with calmness and courteousness; maintain an abandonment rate of less than 10%.
Secure guarantor/patient demographic and/or insurance information as required.
Notify manager of possible procedural changes for improving efficiency.
Attend department, unit, and other meetings as required.
Qualifications Required
At least 1 year of previous insurance follow-up experience in a medical office or university setting.
High school graduation and four years of related administrative experience; or an equivalent combination of education and experience.
Demonstrate the ability to communicate effectively (orally and in writing).
Experience with MS Excel, Word and Outlook.
Effective time management and ability to meet deadlines.
Ability to work independently or as part of a team.
Ability to meet productivity and quality standards.
Demonstrates positive attitude and excellent customer service skills.
Proven ability to coach and mentor staff for optimal results.
Ability to set priorities, goals and objectives.
Demonstrate the ability to perform all aspects of billing and follow-up with superior quality.
Excellent attendance record.
Preferred
Bachelor's degree in related area and/or equivalent experience/training.
Additional Details The final salary and offer components are subject to additional approvals based on UC policy. For salary range information, see: TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles). Offers consider candidate experience and current UCSF salary levels for similar roles. Refer to bargaining unit rules for new hires where applicable. For more about UCSF benefits, see: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
About UCSF UCSF is a leading university dedicated to promoting health worldwide through biomedical research, graduate education in the life sciences and health professions, and excellence in patient care. It is the only health sciences campus in the UC system and hosts leading experts and notable researchers.
Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization TEP
Job Details Locations: Emeryville, CA; Campus: Emeryville; Work Style: Hybrid; Shift: Days; Shift Length: 8 Hours; Percentage: 100%
#J-18808-Ljbffr