Carrington
Come join our amazing team and work remote in either Central Time Zone or Eastern Time Zone hours!
The Communications Governance Manager will be responsible for overseeing the end-to-end communications process within the mortgage servicing division, ensuring that all touchpoints are compliant, clear, and implemented/delivered in a cost-effective manner. Design a formal process for reviewing communication pieces and establish a robust document management framework while partnering with business leaders and legal counsel to ensure compliance requirements are met. Perform duties in accordance with company policies, procedures, investor guidelines and applicable laws and regulations. The target pay range for this position is $90,000 - $110,000 + Annual Bonus. Pay is based on job-related knowledge, skills, experience, and other relevant factors.
What you'll do
Draft and review all customer-facing communication pieces (letters, emails, web content, etc.) to ensure compliance with all applicable regulations, laws and company policies.
Identify areas for improvement in the communication process and compliance; propose cost-effective solutions for traditional and digital communications.
Conduct regular audits of letter logic and regulatory requirements to ensure accuracy and compliance.
Analyze and streamline communication strategies to minimize unnecessary communications while keeping stakeholders informed.
Engage with internal and external legal counsel to address and resolve identified issues and explore alternative solutions with an understanding of regulatory and systems alignment.
Collaborate with technology partners to optimize letter integrations and compliance solutions.
Write clear, concise, customer-facing content that meets regulatory requirements and enhances customer awareness and engagement.
Serve as a project manager when necessary, leading initiatives to control and improve communication processes.
Monitor and report on the effectiveness of communication strategies and adjust as needed.
Build rapport and maintain trust with business and compliance partners to enable collaboration and efficient change management.
Continually monitor industry trends and changes in regulations affecting mortgage servicing communications and adapt accordingly.
Perform other duties as assigned.
What you'll need
Bachelor’s degree in business administration, finance, communication, or a related field; Master’s degree is a plus.
Five plus (5+) years of experience in mortgage servicing with emphasis on compliance, letter logic/targeting rules, and multi-channel communication processes.
Three plus (3+) years of experience authoring customer-facing content.
Experience with the full life cycle of communication processes and project management.
Strong working knowledge of mortgage servicing and compliance regulations related to customer communications.
Excellent verbal and written communication skills; ability to present complex information clearly and in line with regulatory guidelines.
Familiarity with content management tools and compliance solutions (e.g., Messagepoint, Covius).
Our Company Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .
What We Offer
Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses to help Carrington and Vylla grow.
Educational reimbursement.
Carrington Charitable Foundation contributes to the community; for more information, please visit carringtoncf.org.
#Carrington
#LI-GV1
Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.
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The Communications Governance Manager will be responsible for overseeing the end-to-end communications process within the mortgage servicing division, ensuring that all touchpoints are compliant, clear, and implemented/delivered in a cost-effective manner. Design a formal process for reviewing communication pieces and establish a robust document management framework while partnering with business leaders and legal counsel to ensure compliance requirements are met. Perform duties in accordance with company policies, procedures, investor guidelines and applicable laws and regulations. The target pay range for this position is $90,000 - $110,000 + Annual Bonus. Pay is based on job-related knowledge, skills, experience, and other relevant factors.
What you'll do
Draft and review all customer-facing communication pieces (letters, emails, web content, etc.) to ensure compliance with all applicable regulations, laws and company policies.
Identify areas for improvement in the communication process and compliance; propose cost-effective solutions for traditional and digital communications.
Conduct regular audits of letter logic and regulatory requirements to ensure accuracy and compliance.
Analyze and streamline communication strategies to minimize unnecessary communications while keeping stakeholders informed.
Engage with internal and external legal counsel to address and resolve identified issues and explore alternative solutions with an understanding of regulatory and systems alignment.
Collaborate with technology partners to optimize letter integrations and compliance solutions.
Write clear, concise, customer-facing content that meets regulatory requirements and enhances customer awareness and engagement.
Serve as a project manager when necessary, leading initiatives to control and improve communication processes.
Monitor and report on the effectiveness of communication strategies and adjust as needed.
Build rapport and maintain trust with business and compliance partners to enable collaboration and efficient change management.
Continually monitor industry trends and changes in regulations affecting mortgage servicing communications and adapt accordingly.
Perform other duties as assigned.
What you'll need
Bachelor’s degree in business administration, finance, communication, or a related field; Master’s degree is a plus.
Five plus (5+) years of experience in mortgage servicing with emphasis on compliance, letter logic/targeting rules, and multi-channel communication processes.
Three plus (3+) years of experience authoring customer-facing content.
Experience with the full life cycle of communication processes and project management.
Strong working knowledge of mortgage servicing and compliance regulations related to customer communications.
Excellent verbal and written communication skills; ability to present complex information clearly and in line with regulatory guidelines.
Familiarity with content management tools and compliance solutions (e.g., Messagepoint, Covius).
Our Company Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .
What We Offer
Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses to help Carrington and Vylla grow.
Educational reimbursement.
Carrington Charitable Foundation contributes to the community; for more information, please visit carringtoncf.org.
#Carrington
#LI-GV1
Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.
#J-18808-Ljbffr