Tatte Bakery & Cafe
Café Manager - Washington, DC
Tatte Bakery & Cafe, Washington, District of Columbia, us, 20022
Overview
Description
A Café Manager supports Tatte’s mission to inspire, care for and nurture life, every day, by contributing to the café management team in welcoming guests to Tatte, caring for our team members, and executing café operations to Tatte standards. Café Managers are typically supervisors who are interested in developing their leadership skills and working towards becoming an Assistant General Manager. The Café Manager’s primary responsibilities are to plan and/or execute the proper deployment of team members during shifts and ensure the delivery of an excellent guest experience. This role involves working side by side with team members, leading and inspiring them to exceed our guests’ expectations by providing exceptional service that is authentic, genuine, warm and welcoming while upholding the execution of Tatte service and product standards.
Responsibilities
Models authentic, warm guest experience and coaches the overall hospitality experience.
Brings our Brand Purpose, Mission and Values to life and adheres to all Tatte policies.
In partnership with the café management team, upholds Tatte operational standards regarding service, product knowledge, safety and sanitation through execution of company training systems and standard operating procedures.
Leads team through shifts, overseeing deployment of team members and execution of Running Great Shifts, providing clear, specific and timely feedback to team members on shift to ensure operational excellence.
Ensures that all Tatte products (beverage, bakery & savory) adhere to recipe and visual standards and communicates any quality issues to the appropriate teams.
Displays skill in leading and navigating hard conversations with team members and guests.
Assists with new team member training, follows company training plan(s) and provides positive feedback to recognize effort and achievements and constructive, respectful feedback to help team members grow and develop.
Ensures food safety in the café and has knowledge of all Tatte products, including ingredients and allergen information, and supports team members on shift regarding food safety and product knowledge.
Follows all administrative procedures, including cash handling/management, product ordering/receiving, time clock verification, and safety and sanitation audits.
Other duties as assigned.
Working Conditions / Essential Functions
Ability and desire to work a flexible schedule based on business needs including days, nights, weekends and holidays.
Able to work up to ten hour-plus shifts at least 4 shifts per week.
Able to stand, sit, squat or walk for extended periods of time.
Able to grasp, reach overhead, push, lift and carry up to 50 pounds.
Consistent and punctual attendance.
Maintains a calm demeanor during periods of high volume to keep the café operating to standard and to set a positive example for the café team.
Position Requirements
At least 6 months of supervisory experience
Excellent verbal and written communication skills to engage with all guests and team members
Knowledge and understanding of how the café operates and how each position and station needs to be set up
Capable of working in a team setting
Attention to detail
Preferred Qualifications
Proficient in Microsoft Office including Word, Excel, Outlook
Previous experience working with UltiPro Onboarding & Recruiting, Toast - POS System, CrunchTime and Teamworx (highly preferred)
ServSafe, Allergen and ChokeSaver Certifications
Our Benefits And Perks
Competitive pay (typically Café Manager pay ranges from $23.50-$27.75/hour+, depending on experience)
Paid vacation and sick time (after one year of full-time service)
401(k) (with a vesting match)
Free EAP employee assistance programs
Flexible schedule with no late nights
Health, dental and vision insurance
Free meals and drinks
Exciting potential for growth
Please note that we hire managers for the greater DC market, and while we strive to place them in cafes that are convenient to them, we do not guarantee placement at specific cafes.
Join us on our journey to create something special!
Please note that Tatte is an E-Verify employer.
Tags: frontofhouse, generalmanager, restaurantmanager, cafemanager, assistantgeneralmanager, foodie, scratchkitchen, hospitality, hospitality leadership, guest service, leadership, hospitalityindustry, guestexperience
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Restaurants
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Description
A Café Manager supports Tatte’s mission to inspire, care for and nurture life, every day, by contributing to the café management team in welcoming guests to Tatte, caring for our team members, and executing café operations to Tatte standards. Café Managers are typically supervisors who are interested in developing their leadership skills and working towards becoming an Assistant General Manager. The Café Manager’s primary responsibilities are to plan and/or execute the proper deployment of team members during shifts and ensure the delivery of an excellent guest experience. This role involves working side by side with team members, leading and inspiring them to exceed our guests’ expectations by providing exceptional service that is authentic, genuine, warm and welcoming while upholding the execution of Tatte service and product standards.
Responsibilities
Models authentic, warm guest experience and coaches the overall hospitality experience.
Brings our Brand Purpose, Mission and Values to life and adheres to all Tatte policies.
In partnership with the café management team, upholds Tatte operational standards regarding service, product knowledge, safety and sanitation through execution of company training systems and standard operating procedures.
Leads team through shifts, overseeing deployment of team members and execution of Running Great Shifts, providing clear, specific and timely feedback to team members on shift to ensure operational excellence.
Ensures that all Tatte products (beverage, bakery & savory) adhere to recipe and visual standards and communicates any quality issues to the appropriate teams.
Displays skill in leading and navigating hard conversations with team members and guests.
Assists with new team member training, follows company training plan(s) and provides positive feedback to recognize effort and achievements and constructive, respectful feedback to help team members grow and develop.
Ensures food safety in the café and has knowledge of all Tatte products, including ingredients and allergen information, and supports team members on shift regarding food safety and product knowledge.
Follows all administrative procedures, including cash handling/management, product ordering/receiving, time clock verification, and safety and sanitation audits.
Other duties as assigned.
Working Conditions / Essential Functions
Ability and desire to work a flexible schedule based on business needs including days, nights, weekends and holidays.
Able to work up to ten hour-plus shifts at least 4 shifts per week.
Able to stand, sit, squat or walk for extended periods of time.
Able to grasp, reach overhead, push, lift and carry up to 50 pounds.
Consistent and punctual attendance.
Maintains a calm demeanor during periods of high volume to keep the café operating to standard and to set a positive example for the café team.
Position Requirements
At least 6 months of supervisory experience
Excellent verbal and written communication skills to engage with all guests and team members
Knowledge and understanding of how the café operates and how each position and station needs to be set up
Capable of working in a team setting
Attention to detail
Preferred Qualifications
Proficient in Microsoft Office including Word, Excel, Outlook
Previous experience working with UltiPro Onboarding & Recruiting, Toast - POS System, CrunchTime and Teamworx (highly preferred)
ServSafe, Allergen and ChokeSaver Certifications
Our Benefits And Perks
Competitive pay (typically Café Manager pay ranges from $23.50-$27.75/hour+, depending on experience)
Paid vacation and sick time (after one year of full-time service)
401(k) (with a vesting match)
Free EAP employee assistance programs
Flexible schedule with no late nights
Health, dental and vision insurance
Free meals and drinks
Exciting potential for growth
Please note that we hire managers for the greater DC market, and while we strive to place them in cafes that are convenient to them, we do not guarantee placement at specific cafes.
Join us on our journey to create something special!
Please note that Tatte is an E-Verify employer.
Tags: frontofhouse, generalmanager, restaurantmanager, cafemanager, assistantgeneralmanager, foodie, scratchkitchen, hospitality, hospitality leadership, guest service, leadership, hospitalityindustry, guestexperience
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Restaurants
#J-18808-Ljbffr