The University of Chicago
Assistant Director, Financial Aid
The University of Chicago, Chicago, Illinois, United States, 60290
About the Department
ESA College Aid About the Department (cont.)
Reporting directly to the Executive Director of Financial Aid, the Financial Aid office at the University of Chicago provides exceptional customer service to all students and families requesting assistance in financing their education. The Office of Financial Aid has a staff of 20 people, including counselors, and assistant directors. For more information visit the University of Chicago Financial Aid website. Job Summary
The Financial Aid Assistant Director reports directly to the Office of Financial Aid Management and performs an integral role in providing superior customer service to all internal and external stakeholders. The Assistant Director role conducts evaluations to assess the availability of financial aid for students and families, supports College students to ensure they graduate on time and provides procedural and regulatory support for Title IV and institutional programs within the Office of Financial Aid. Responsibilities
Assists in the management of the summer quarter financial aid program, including communication to students, eligibility determination, and packaging of institutional and federal financial aid. Oversees and manages the financial aid process, ensuring timely and accurate awarding and processing of federal and institutional aid. Works with the Bursar’s Office to resolve payment and refund discrepancies. Counsels students and families; performs need analysis; completes the verification process on selected files; reviews appeals; and packages awards by assigning different types of financial aid to meet demonstrated need. Coordinates timely responses to all email and telephone contacts from students and families. Ensures disbursement of financial aid throughout the academic year. Creates and maintains federal, state and institutional financial aid policies and procedures. Represents the Office of Financial Aid at various on- and off-campus events as needed, including occasional evening and weekend hours. Assists with maintaining and reconciling various funding programs as needed. Assists students with a range of straightforward enrollment and billing problems by analyzing possible solutions using standard procedures. Communicates financial aid policies and programs to currently enrolled students with moderate guidance. Performs other related work as needed. Minimum Qualifications
Education:
College or university degree in related field. Work Experience:
2-5 years of work experience in a related job discipline. Certifications:
--- Preferred Qualifications
Education: Bachelor’s degree in relevant field or area of study. Advanced degree. Experience: Minimum of three (3) years of experience in a financial aid office or similar setting. Technical Skills or Knowledge: Familiarity with federal Education Department systems. Proficiency using Microsoft Office. Knowledge of Oracle Campus Solutions. Proficiency using Oracle’s Peoplesoft software. Familiarity with COD and NSLDS. Knowledge of federal and state financial aid programs and regulations. Preferred Competencies Superb written and verbal communication skills. Extensive knowledge of need analysis. Provide superior customer service to a wide variety of constituents in a fast-paced environment. Analytical, verbal and written communication, problem-solving, and organizational skills. Handle several projects simultaneously and work well under pressure. Work independently and as part of a team. Maintain confidentiality. Working Conditions
This position has a hybrid work schedule, with a weekly in-office presence on UChicago’s main campus in Hyde Park. Work independently for periods of 8 hours or more. May be asked to work 1-2 weekends per year. Application Documents
Resume/CV (required) Cover Letter (required) References Contact Information (3) (required) When applying, the document(s) must be uploaded via the My Experience page, in the section titled Application Documents of the application. Job Family
Student Affairs & Services Role Impact
Individual Contributor Scheduled Weekly Hours
37.5 Drug Test Required
No Health Screen Required
No Motor Vehicle Record Inquiry Required
No Pay Rate Type
Salary FLSA Status
Exempt Pay Range
$60,000.00 - $75,000.00 The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting. Benefits Eligible
Yes The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook. Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University’s Notice of Nondiscrimination. Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form. All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. The University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position. The University of Chicago's Annual Security & Fire Safety Report provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: securityreport.uchicago.edu. Paper copies of the Report are available from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
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ESA College Aid About the Department (cont.)
Reporting directly to the Executive Director of Financial Aid, the Financial Aid office at the University of Chicago provides exceptional customer service to all students and families requesting assistance in financing their education. The Office of Financial Aid has a staff of 20 people, including counselors, and assistant directors. For more information visit the University of Chicago Financial Aid website. Job Summary
The Financial Aid Assistant Director reports directly to the Office of Financial Aid Management and performs an integral role in providing superior customer service to all internal and external stakeholders. The Assistant Director role conducts evaluations to assess the availability of financial aid for students and families, supports College students to ensure they graduate on time and provides procedural and regulatory support for Title IV and institutional programs within the Office of Financial Aid. Responsibilities
Assists in the management of the summer quarter financial aid program, including communication to students, eligibility determination, and packaging of institutional and federal financial aid. Oversees and manages the financial aid process, ensuring timely and accurate awarding and processing of federal and institutional aid. Works with the Bursar’s Office to resolve payment and refund discrepancies. Counsels students and families; performs need analysis; completes the verification process on selected files; reviews appeals; and packages awards by assigning different types of financial aid to meet demonstrated need. Coordinates timely responses to all email and telephone contacts from students and families. Ensures disbursement of financial aid throughout the academic year. Creates and maintains federal, state and institutional financial aid policies and procedures. Represents the Office of Financial Aid at various on- and off-campus events as needed, including occasional evening and weekend hours. Assists with maintaining and reconciling various funding programs as needed. Assists students with a range of straightforward enrollment and billing problems by analyzing possible solutions using standard procedures. Communicates financial aid policies and programs to currently enrolled students with moderate guidance. Performs other related work as needed. Minimum Qualifications
Education:
College or university degree in related field. Work Experience:
2-5 years of work experience in a related job discipline. Certifications:
--- Preferred Qualifications
Education: Bachelor’s degree in relevant field or area of study. Advanced degree. Experience: Minimum of three (3) years of experience in a financial aid office or similar setting. Technical Skills or Knowledge: Familiarity with federal Education Department systems. Proficiency using Microsoft Office. Knowledge of Oracle Campus Solutions. Proficiency using Oracle’s Peoplesoft software. Familiarity with COD and NSLDS. Knowledge of federal and state financial aid programs and regulations. Preferred Competencies Superb written and verbal communication skills. Extensive knowledge of need analysis. Provide superior customer service to a wide variety of constituents in a fast-paced environment. Analytical, verbal and written communication, problem-solving, and organizational skills. Handle several projects simultaneously and work well under pressure. Work independently and as part of a team. Maintain confidentiality. Working Conditions
This position has a hybrid work schedule, with a weekly in-office presence on UChicago’s main campus in Hyde Park. Work independently for periods of 8 hours or more. May be asked to work 1-2 weekends per year. Application Documents
Resume/CV (required) Cover Letter (required) References Contact Information (3) (required) When applying, the document(s) must be uploaded via the My Experience page, in the section titled Application Documents of the application. Job Family
Student Affairs & Services Role Impact
Individual Contributor Scheduled Weekly Hours
37.5 Drug Test Required
No Health Screen Required
No Motor Vehicle Record Inquiry Required
No Pay Rate Type
Salary FLSA Status
Exempt Pay Range
$60,000.00 - $75,000.00 The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting. Benefits Eligible
Yes The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook. Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University’s Notice of Nondiscrimination. Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form. All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. The University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position. The University of Chicago's Annual Security & Fire Safety Report provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: securityreport.uchicago.edu. Paper copies of the Report are available from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
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