ServiceNow
Overview
In this high-impact role, you will shape the future of Platform AI at ServiceNow. You’ll be at the forefront of defining how we embed intelligence across the ServiceNow ecosystem, leveraging the latest in Generative and Agentic AI to drive automation, decision-making, and experiences at scale. This is about more than Search or Conversational AI—it’s about creating intelligent, autonomous capabilities that anticipate needs, take action, and unlock value for the enterprise.
This opportunity sits within our Enterprise Technology Group inside Digital Technology. You’ll be responsible for driving the strategy, roadmap, and delivery of ServiceNow Platform AI capabilities that power internal products across IT and beyond. You’ll have the chance to lead with thought leadership, inspire innovation, and play a key role in our Customer Zero strategy—ensuring the ServiceNow Platform delivers maximum value internally while setting the standard for our customers.
We are focused on accelerating innovations and building new concepts that expand what’s possible on the ServiceNow Platform with AI at its core.
Responsibilities
Platform AI Strategy & Vision: Define, evolve, and articulate a bold vision for AI on the ServiceNow Platform, with a focus on agentic AI and intelligent automation. Ensure alignment with enterprise priorities and emerging industry trends.
Product Roadmap & Execution: Own the roadmap for Platform AI capabilities, from ideation to delivery. Partner with engineering and design teams to deliver solutions that scale, delight users, and deliver measurable outcomes.
Team Leadership: Lead and inspire a high-performing product management team. Foster a culture of collaboration, curiosity, and excellence, while mentoring talent to grow into the next generation of product leaders.
Cross-Functional Collaboration: Work across IT, engineering, design, and business stakeholders to ensure Platform AI products meet real-world needs and drive adoption.
Market Awareness & Innovation: Stay ahead of the curve on AI advancements—Generative, Conversational, Agentic—and translate emerging technologies into actionable platform capabilities.
Stakeholder Engagement: Engage directly with leaders and users across the enterprise to understand their needs and pain points, turning those insights into transformative AI-driven solutions.
Qualifications
12+ years of product management leadership, with at least 3–5 years focused on AI-powered products or platforms.
Experience building or scaling AI/ML capabilities (Generative AI, Conversational AI, Agentic AI).
Strong leadership skills with a proven track record of managing and inspiring product teams.
Strategic thinker with excellent decision-making, storytelling, and stakeholder influence abilities.
Demonstrated success in bringing platform or AI products to market, with measurable business impact.
Exceptional communication and interpersonal skills.
Ability to thrive in a fast-paced, dynamic environment.
Preferred Qualifications / Skills
Familiarity with ServiceNow products, platform, or processes (a plus, not required).
Proven experience driving platform adoption and innovation.
Knowledge of enterprise IT landscapes and digital transformation strategies.
Startup or scale-up environment experience.
Additional Information Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer : ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations : We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations : For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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This opportunity sits within our Enterprise Technology Group inside Digital Technology. You’ll be responsible for driving the strategy, roadmap, and delivery of ServiceNow Platform AI capabilities that power internal products across IT and beyond. You’ll have the chance to lead with thought leadership, inspire innovation, and play a key role in our Customer Zero strategy—ensuring the ServiceNow Platform delivers maximum value internally while setting the standard for our customers.
We are focused on accelerating innovations and building new concepts that expand what’s possible on the ServiceNow Platform with AI at its core.
Responsibilities
Platform AI Strategy & Vision: Define, evolve, and articulate a bold vision for AI on the ServiceNow Platform, with a focus on agentic AI and intelligent automation. Ensure alignment with enterprise priorities and emerging industry trends.
Product Roadmap & Execution: Own the roadmap for Platform AI capabilities, from ideation to delivery. Partner with engineering and design teams to deliver solutions that scale, delight users, and deliver measurable outcomes.
Team Leadership: Lead and inspire a high-performing product management team. Foster a culture of collaboration, curiosity, and excellence, while mentoring talent to grow into the next generation of product leaders.
Cross-Functional Collaboration: Work across IT, engineering, design, and business stakeholders to ensure Platform AI products meet real-world needs and drive adoption.
Market Awareness & Innovation: Stay ahead of the curve on AI advancements—Generative, Conversational, Agentic—and translate emerging technologies into actionable platform capabilities.
Stakeholder Engagement: Engage directly with leaders and users across the enterprise to understand their needs and pain points, turning those insights into transformative AI-driven solutions.
Qualifications
12+ years of product management leadership, with at least 3–5 years focused on AI-powered products or platforms.
Experience building or scaling AI/ML capabilities (Generative AI, Conversational AI, Agentic AI).
Strong leadership skills with a proven track record of managing and inspiring product teams.
Strategic thinker with excellent decision-making, storytelling, and stakeholder influence abilities.
Demonstrated success in bringing platform or AI products to market, with measurable business impact.
Exceptional communication and interpersonal skills.
Ability to thrive in a fast-paced, dynamic environment.
Preferred Qualifications / Skills
Familiarity with ServiceNow products, platform, or processes (a plus, not required).
Proven experience driving platform adoption and innovation.
Knowledge of enterprise IT landscapes and digital transformation strategies.
Startup or scale-up environment experience.
Additional Information Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer : ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations : We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations : For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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