OpenGov Inc.
Sr. Manager, Global People Operations
OpenGov Inc., San Francisco, California, United States, 94199
Overview
Join to apply for the Sr. Manager, Global People Operations role at OpenGov Inc. OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Learn about OpenGov’s mission and vision at OpenGov.com. Job Summary
We are looking for an experienced People Operations Manager to join our People Team. You’ll lead and optimize HR operational processes, including systems support, data audits, onboarding and offboarding, compliance, requisition, and offer support. The ideal candidate is organized, data‑savvy, and focused on improving processes that enhance the employee and candidate experience. You’ll be the operational backbone of key People and Talent workflows, ensuring accuracy, efficiency, and stakeholder alignment. Responsibilities
Manage and optimize Jira workflows to track employee lifecycle processes and HR service requests. Oversee and enhance the HR chatbot experience to deliver real-time employee support and guidance. Conduct recurring HR data audits to ensure system accuracy, compliance, and data hygiene. Own and occasionally facilitate day 1 new hire orientation, ensuring a consistent, engaging experience for all new team members. Drive operational components of onboarding and offboarding, including task coordination, documentation, and compliance. Coordinate and track immigration cases in partnership with external counsel and advise leaders on ad hoc visa questions. Manage the background check process with vendors and resolve discrepancies proactively. Support offer creation and requisition approvals, ensuring alignment with internal policies and approval structures. Act as the finance liaison for open roles, ensuring headcount alignment and financial reporting accuracy. Deliver Talent Acquisition (TA) operations reporting, including dashboards and intelligence insights. Maintain and update process documentation and standard operating procedures (SOPs) for all owned workflows. Requirements and Preferred Experience
5+ years of experience in People operations or people-related program management roles. Background in supporting TA operations and reporting. Demonstrated ability to leverage AI and analytics tools like Excel, Looker, or similar platforms. Experience with process mapping and continuous improvement initiatives. Deep familiarity with HR systems (e.g., Workday, Ashby) and workflow tools like Jira. Extensive knowledge of Workday is a must. Experience conducting HR audits and working with confidential employee data. Exceptional attention to detail and operational rigor. Strong verbal and written communication skills. Experience collaborating cross-functionally, especially with Finance, Legal, and IT. Preferred
Bachelor’s degree preferred. Experience managing or integrating chatbot systems for HR support. Knowledge of immigration processes and compliance. Google Suite Compensation
$180k - $240k On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance. The final compensation will be determined by qualifications, expertise, and candidate location. Benefits
Comprehensive healthcare options for individuals and families Flexible vacation policy and paid company holidays 401(k) with company match (USA only) Paid parental leave, wellness stipends, and HSA contributions Professional development and growth opportunities A collaborative office environment with weekly catered lunches About OpenGov
A mission that matters. OpenGov powers more effective and accountable government, helping public sector entities operate efficiently and adapt to change.
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Join to apply for the Sr. Manager, Global People Operations role at OpenGov Inc. OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Learn about OpenGov’s mission and vision at OpenGov.com. Job Summary
We are looking for an experienced People Operations Manager to join our People Team. You’ll lead and optimize HR operational processes, including systems support, data audits, onboarding and offboarding, compliance, requisition, and offer support. The ideal candidate is organized, data‑savvy, and focused on improving processes that enhance the employee and candidate experience. You’ll be the operational backbone of key People and Talent workflows, ensuring accuracy, efficiency, and stakeholder alignment. Responsibilities
Manage and optimize Jira workflows to track employee lifecycle processes and HR service requests. Oversee and enhance the HR chatbot experience to deliver real-time employee support and guidance. Conduct recurring HR data audits to ensure system accuracy, compliance, and data hygiene. Own and occasionally facilitate day 1 new hire orientation, ensuring a consistent, engaging experience for all new team members. Drive operational components of onboarding and offboarding, including task coordination, documentation, and compliance. Coordinate and track immigration cases in partnership with external counsel and advise leaders on ad hoc visa questions. Manage the background check process with vendors and resolve discrepancies proactively. Support offer creation and requisition approvals, ensuring alignment with internal policies and approval structures. Act as the finance liaison for open roles, ensuring headcount alignment and financial reporting accuracy. Deliver Talent Acquisition (TA) operations reporting, including dashboards and intelligence insights. Maintain and update process documentation and standard operating procedures (SOPs) for all owned workflows. Requirements and Preferred Experience
5+ years of experience in People operations or people-related program management roles. Background in supporting TA operations and reporting. Demonstrated ability to leverage AI and analytics tools like Excel, Looker, or similar platforms. Experience with process mapping and continuous improvement initiatives. Deep familiarity with HR systems (e.g., Workday, Ashby) and workflow tools like Jira. Extensive knowledge of Workday is a must. Experience conducting HR audits and working with confidential employee data. Exceptional attention to detail and operational rigor. Strong verbal and written communication skills. Experience collaborating cross-functionally, especially with Finance, Legal, and IT. Preferred
Bachelor’s degree preferred. Experience managing or integrating chatbot systems for HR support. Knowledge of immigration processes and compliance. Google Suite Compensation
$180k - $240k On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance. The final compensation will be determined by qualifications, expertise, and candidate location. Benefits
Comprehensive healthcare options for individuals and families Flexible vacation policy and paid company holidays 401(k) with company match (USA only) Paid parental leave, wellness stipends, and HSA contributions Professional development and growth opportunities A collaborative office environment with weekly catered lunches About OpenGov
A mission that matters. OpenGov powers more effective and accountable government, helping public sector entities operate efficiently and adapt to change.
#J-18808-Ljbffr